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AWFUL!!! WORST EXPIERIANCE EVER!!!. If I could give 0 stars I would. My partner and I went in for Brazilians, we both had different people and both had terrible experiences. We were rushed in and out in 5 minutes. She missed several spots and managed to tear a skin tag of mine the wasn't even where she should have been waxing. My partner had huge painful bumps for days after. This was not our first waxing but it was out first time here. We have NEVER been so disappointed. The price is right but the service isn't worth it.…
No Words to Express How Amazing. Best Brazilian I have ever had! This is BY FAR the best place I have ever been. Autumn (the owner) did an outstanding job and I will definitely continue to go here and will also be referring people to her as well. She had me in and out with little to know pain. I love this place, I can't even explain. I left with a happy hoo ha and I'd like to thank the refinery for that :)…
Best Brazilian! Loyal Customer!. I found The Refinery after google-ing "minneapolis best brazilian" and was immediately attracted by the price. I made my first appointment and have been back three times since. The Refinery, in my opinion, may be on of the cities best kept secrets. What could be a painful, uncomfortable, expensive disaster is instead a quick and easy job, due to the cheerful and professional estheticians, who have always done a great job for me. I always leave a happy customer, and would continue going even without the great $30 price tag. I love The Refinery, and would recommend it to anybody in need of a great waxing.…
I've never been treated so mean.. Now I've been here before many a time and never really had too much to complain about until today. I will never go back to the Refinery again after the way I was treated. I called about 10 mins before my appointment to let them know I might be 5-10 mins late, the girl on the phone was not only rude but told me if that was the case I'd miss my appointment completely, but I might be able to still get one if i showed up . What the hell? Just tell me: "I'm sorry we won't be able to fit you in today, we're totally booked, would you like to reschedule?" I would've been okay with that, instead when I arrived I was treated poorly by the desk girl (obviously the one I talked to on the phone) and the woman who did my Brazilian. She was short, sarcastic and down right unpleasant. I'm sorry I was late, but I paid full price and tipped 20% for a shitty Brazilian. Sorry ladies, you've lost your touch.…
Great experience...again. I'm new in town and found The Refinery through Cityserach. Nice ambiance/decor. Friendly staff. Free parking first hour with stamp. And most important for me--beautiful wax (got a Brazilian from Chris) and affordable! I'm very happy. I also like the grapeseed oil they use at the end. It's odorless and nongreasy. If you're just trying out a Brazilan for the first time, ibuprofen makes it much more tolerable....ALSO...just saw Jenna for a haircut and foil. Very happy. She did exactly what I asked. My fine, thin hair is can be unforgiving of a distracted snip, but she gave attention to each snip and cut it dry as I requested. I've had so many stylists botch a simple cut, that I'm relieved to have found Jenna! I also loved that the hair color didn't smell of ammonia (I don't actually know what's in it). And being that I can get sensory overload pretty easily, I loved that the salon was on the quiet side--you didn't have to shout to be heard.…
