Full Moon Records

05/27/2008 Posted by weloverecords

I just wanted to post a quick response to the review below. Here is what really happened, from my perspective. I received a phone call at night from a girl who wanted to sell some records to my store. I answered the phone "hello" as she had reached me at home and I generally don't get calls for the store at night. She sounded flustered that I said “hello”, so I said "full moon records". She asked if we had a website and I replied that we did not. She asked if we had a store e-mail address and I replied that we did not. In neither case was my response angry or rude, it was just factual. This was not what she wanted to hear though, because she had made a list of her records and she wanted to e-mail it in. She had asked what kind of records we buy and I replied that we were looking for records that were in excellent condition. I explained that we don't buy from lists; it is a waste of time as far as I am concerned because there is no way to determine what condition the records are in. This was again not what she wanted to hear because her groans at our not having a website or e-mail turned to irritation that she would have to bring her records in like every other seller for the past 17 years. She then said "okay I’ll just sell them to someone else" and hung up. She then called back a minute later and started to leave a message (for my boss) complaining about what a "j-rk" I was. I’m writing this to let anyone reading know that we love the vast majority of our customers, and the others we really couldn't care less about. We give everyone the benefit of the doubt, but if people are rude to us, either in person or on the phone, then we may respond in kind. The person having the "bad day" was definitely this young girl; she projected her feelings on us when the info she asked for wasn't what she wanted to hear. She then called back and said "check out your new review on city search dot com" so I’ll leave it to the reader to determine if my assessment of her was correct.

Pros: extremely nice, helpful employees

Cons: calls from spoiled little girls

05/27/2008 Posted by missxtj

I wrote an honest assessment of my experience with Full Moon Records. I called during business hours. Everything in my account was accurate including what was said on both sides. Perceptions can be subjective, but there is no doubt what "You're a total f-ing bi-ch. Don't call back" means. I have NEVER had someone in business speak to me that way; in fact I've never had ANYONE speak to me that way. Not in all my 30+ years. (how many "young girls" collect vinyl?) So I'm taking my Pearl Jam - Jeremy picture disk (MINT! sealed UK), and my Cat Stevens promo 12" ($100), and my Rolling Stones (with working zipper), and my other 70 or so records to Wuxtry Records. I called and asked the exact same questions. The person who answered was friendly and professional. That's all anyone wants really. ===Evidently you can't leave more than one review, so here is my original posting: I called to ask about selling some rare (and really valuable) records that I've collected. The person who answered the phone was very rude. He answered "Hello?, ..uh Full Moon Records". I asked if they had a website - No. I asked if they had an email address - No. He sounded really annoyed (bad day?). I told him that I'd like to send a list of the records I have to see which titles they'd be interested in so I could bring them in. He said "We don't do email you'll have to come in." Really rude and ugly - I felt like I was taking up his time or something so I just said thanks and hung up. I called back to see if there was someone else I could speak with. I got an answering machine and halfway through my message the guy picked up and said: "You're a total f.-ing bi-ch. Don't call back." (exact quote, no exaggeration.) And all I said in the message was "Hi I just called and the guy who answered was kind of a j-rk so...". And that's when Mr. Bad Day answered. There's no need for that kind of rudeness. The experience reminded me of an old bumper sticker: Mean people su-k. This place is not recommended.

Cons: Customer Service

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