1605 County Road C W, Saint Paul, MN | Directions 5511345.021156 -93.168572
Mon-Thu 9:00 AM-7:00 PM,Fri-Sat 9:00 AM-5:00 PM,Sun Closed
Neighborhoods: Arden Hills - Shoreview
The new staff are awful! Service at Graf is not something they excel at; I waited eight weeks, yes two months, for lenses to be fitted into EXISTING frames! All I got was disrespect and excuses. There are so many other places for glasses and eye exams, go anywhere but Graf!
While I was in town visiting family, I needed to get new glasses because mine broke. I am totally blind without them, so it was important that I got them ASAP. I was able to have my doctor at home fax over my prescription and they had glasses in cute frames with my lenses in them already. I was literally in and out. This was so helpful and the service was outstanding. I can't thank them enough for for being so efficient.
Great style of frames and excellent service. I was helped from start to finish and everyone was friendly and efficient. Thank you!
Upon a last minute call when the office was about to close, the staff and Doctor Eric took care of my eye infection at the last minute. They are very pleasant people to deal with.
BAIT AND SWITCH ALERT - RUN AS FAST AS YOU CAN!!!!! – BAIT AND SWITCH ALERT - RUN AS FAST AS YOU CAN - THIS PLACE IS A JOKE!!!! They will Rip you Off and the coupons are misleading - Bait and Switch. The coupon says it includes contact lenses, but there is no way the doctor had any intention of prescribing the contacts that were part of the "deal". When I went to checkout - I found out if I wanted contacts I had to pay $70 extra ABOVE THE $99 I ALREADY PAID FOR THE GROUPON. When I inquired about just getting the contacts that were included in the "deal" the doctor proceeded to tell me how inferior the "deal" contacts are and how they will dry out my eyes. My question is - if these contacts are so bad, why did you include them as part of your coupon anyway. TOTAL BAIT AND SWITCH - I wasn't even asked if I wanted to upgrade my contacts to a more expensive brand - the doctor just assumed that I wouldn't say anything and just pay the money. When I mentioned this to him, he became extremely agitated - like I was really annoying him. The rude guy in the sweater that was helping me also kept telling me how these more expensive contacts are more hydrating and that the contacts that are part of the coupon will dry out my eyes and are older technology - so, between the rude doctor and sweater guy, I felt ganged up on. AGAIN, why would a supposed medical professional offer contact lenses as part of a "deal" that he states will dry out my eyes ....
Also, when I was checking out, there another female employee that had on grey low-rise pants, and when she was getting something out of a low cupboard her entire bottom was exposed - eewwwww!!! After getting mislead by a fake "deal" and ganged up on with the doctor and "manager" that was the last thing I needed to see. Graf prices for contact lenses are way more expensive than other places - I was able to get a years supply of the "hydrating" contacts for 2/3 of the cost somewhere else.Luckily Groupon refunded my money.
If I could give this place negative stars I would. Clearly they are not in the business of helping customers with their vision needs - just making money off of you in anyUnscrupulous way that they can.
Amazing Service! – From start to finish I was more than pleasantly pleased with the selection of frames, convenient location, competitive prices, but most of all the personal, friendly, knowledgeable and efficient service provided by the staff at Graf Optical. The staff went out of their way to make sure that I was getting the best possible deal and to work around my schedule, staying open late so I could pick up my glasses! My frames were even completed before the estimated time! When does that ever happen?
We were relieved – We didn't have a scheduled appointment for our 4 year old, but she was determined to have her eyes examined to be like her brothers, and Dr. Tyler willingly checked her eyes just to keep her happy. Much to our surprise, the examination proved that she needs glasses as well, which we were relieved to learn before she starts pre-school in the fall.
Good things – Because he had heard good things about Graf Optical, he set it up for there. He told the staff that we were en route and depending on traffic, might be late for our appointment, set for 5 pm. He was told that the staff would wait for us, even past closing time.
Very generous – I have been to Grap Optical and Eric Tyler has been very, very generous to myself and numerous others living in my house with a pair of free glasses. We received terrific service, a great selection of glasses, and very friendly customer service when we went there. Our glasses got to us in less than three weeks and we had an order of over 30. Incredible! Will defiantly recommend to anyone looking for a place to get their eye exam and great glasses!
Professional and patient – The staff carefully read through our insurance contract to make sure we took advantage of all covered services, and that we knew exactly what was not covered and what our total bill would be. So, I'm actually looking forward to going in to Graf next week to pick up our new glasses.
In sum, we'll go to Graf Optical in the future, and would recommend Graf to family and friends who need professional -- and patient -- vision care.
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