2480 Cleveland Ave, Roseville, MN | Directions 5511345.016540 -93.187192
DO NOT BUY FROM HOM! – Hom is an unscrupulous company to purchase from. I made the mistake of purchasing from them on two separate occasions. Both purchases had issues with in the first 3 months of ownership. Of course most when you attempt to exchange or return an item you are told that it’s a clearance item and they no longer have it, but you can replace it but then if you purchased an extended warranty it becomes void and you lose that money. There are several other, professional, furniture companies that treat their customers far better, do not waste your time and money with Hom.
Delivery 3 months late, "forgotten" discounts – Bought a futon and chair set with delivery. Half the chair was not there on delivery. Every week they promised to deliver the rest, was offered discounts due to the unbelievable delay. Today was told that they had no record of the discounts offered over the phone (get it in writing as they can't be trusted) and the delivery would be delayed by 2 weeks, "almost guaranteed." At this point they can take their damn furniture. I would rather have an empty living room than put up with being lied and condescended to.
Update: Talked to a manager at the store, and things seem to be getting resolved, but I'll wait to see what happens before re-rating. Hom's phone support system is definitely lacking; talk directly to the store by walking in if you have a problem.
Update: FINALLY delivered the rest of the set. Of course, the chair arms were not drilled properly and would not fit the rest of the chair, but the delivery guys traded them out for a properly-drilled set from the truck. I like the furniture set, but our delivery and service experience were just awful until we went back into the store. My advice is to call CS once if you have a problem, then just go talk to the store. Now I'm waiting for there to be a billing problem.
Editorial Review by Citysearch Editors – Vast furniture selection for every room in the home; specializes in oak and leather pieces. Patio furniture also available.
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