This place is poorly managed, Not a fan.
Just as the previous poster indicated, the wait is ridiculous!! And it's been like that ever since they opened. The hostesses are rude and make you feel like you're a nuisance for even coming into the place. Their excuse as to why so many tables are open (and told us we had an hour wait) is because they didn't want the kitchen to be so backed up. What does that tell you? They're more concerned about their kitchen not following through, than they are with serving their customers. Their place is so huge, they should accommodate us! There were no apologies, and not even a "thank you" from the manager when we left.
This place doesn't live up to the hype it's received. The food is average. Definitely never going back unless they make some changes.
NOT RECOMMENDED - NEVER RECEIVED FOOD. Reservation for lunch at noon; was sitting fairly quickly; however, left restaurant at 1:15 when our lunch had still not arrived and our waiter could not tell us how much longer we would have to wait. Their only comment was that they were "backed up" and busy. There were plenty of empty tables! Would hate to be there when all their tables are full. Do not go unless you have HOURS to wait.
Horrible Service with Average Food.
We went at about 7pm on a Saturday night and waited about 30 minutes for a table, which was expected without reservations. The place was full but there was definitely enough service people running around. Long story short, we had to ask twice before we got refills, server never brought a side of salad dressing after being asked twice and they never sent out more chips for the appetizer. We started with the chips and beans which came out with about 10 chips on it for the 3 of us. Oh and the salsa for the chips was about 4 tablespoons. I had the bison burger which was decent but nothing special. All I can really say is that the food was very average for the whole party.
It was definitely one of those meals where you leave very frustrated that you just spent $18 for a burger and fries.
Food is 5 star but service and operations are hellacious!. Went to HK with family last weekend and had a very poor experience. We had been to the old location several times before for breakfast and every time the food and service were great. We were excited to have breakfast in the new location which, appropriate to the restaurant's name, is below ground level in the old Rossi's location. My husband called the day before and asked if they took breakfast reservations and he was told no reservations. We got there Sunday morning and were told we would be behind several reservations (um, we thought there were no reservations) and the wait would be 45 minutes. The hostess desk staff seemed overwhelmed and disorganized. After waiting 45 minutes, we were seated and waited another 10 minutes before anyone came over to give us menus. We then waited another 15 minutes before our crazed server with too much going on took our orders. We were an hour into the wait for our food and noticed several tables seated after us had already received their food. At that point, our server came over and told us our order had been lost due to a glitch while they were resetting their credit card system. He asked if we would like to re-place our orders or talk to a manager. We asked to speak with a manager...and waited 15 minutes before my mother-in-law went to find the manager herself because no one had come over. The mgr had not been informed of our situation but came over to speak to us in a bratty tone about how this technical glitch had happened before. We were informed our food order was indeed entered in again. I had to ask for bread because we all had the jitters, including my diabetic father-in-law. When the food FINALLY came out, it was fantastic (including my wild rice porridge, fruit plate and sweet potatoe fries) and they comped the whole meal. When you go, be prepared for good food but a long wait and a "whatever" attitude from the staff.
Stupid good food. I am now depressed and cannot eat breakfast anywhere again and be happy. This place is rediculous: Pancakes, buffalo sausage, shrimp cakes, cinnamon rolls, whatever. It's all unique and special. Their homemade peanut butter is sooo good. It is huge and you better have reservations on the weekend. The wait staff wear pjs and are great. Very, very highly recommended.
Hell's No Longer Lives Up to the Hype. Was it the move? Last time I was at Hell's Kitchen in the old digs, the coffee, food, and experience were fantastic. This time the front of the house seemed intimidated by the crowd, which at no time overwhelmed the space. The coffee tasted burned. The waitress was one of the worst I've ever had. She left us for an unusually long time before we even ordered, and then we waited almost an hour for our food. She was inattentive, distracted, and unapologetic about the wait, and we practically had to beg her for water. She handed us as many plates and cups as she could, and the ones she did set down she placed carelessly close to the edge. My vegetable frittata was tiny and underwhelming. The French toast was only okay. It was extremely disappointing, and I doubt I'll be returning to what was once one of my favorite spots for breakfast.
Decor: 9, Food: 4; Ladies' Room: -1.
Jane and Michael Stern haven't been through Minneapolis for a while if they rate Hell's Kitchen's ham and pear panini as great road food. Mine came with a burnt French fry imbedded in the bottom, and the pears were canned--as were the pears in my out-of-the-bag house salad. Plus if the "brioche croutons" were ever anywhere near a brioche, I will sell my house and emigrate to France. My companion's Reuben was described as "okay," and the sweet potato fries were also right off the food service truck.
The room at the new location is stunning; more Christopher Moltisante's dream of hell than its previous Tony Soprano-esque incarnation as Rossi's. And there's lots of potential here, but the food is a slightly elevated version of Applebee's fare. Our server was pleasant and efficient, but what he brought was pretty sub-par.
And on a Sunday evening, no one had bothered to pick up the DIRTY disposable diaper from the floor of one of the ladies' room stalls. Or emptied the trash. Or replaced the paper towels.
I'd like Hell's Kitchen to succeed in this ambitious new space--and maybe even have live entertainment. But based on my first visit, it'll be a cold day in Hell.
What the Hell?.
We went to the new location for brunch this past weekend, and I was disappointed by the poor service, expensive prices and small portions. My portobello mushroom Benedict, while tasty, cost $12.50 and consisted of a single egg atop a single mushroom cap with a slice of ham in between, covered in hollandaise. A small serving of hash browns and some fresh fruit completed the plate. I went away hungry and disappointed. The service was slow but not because they were too busy -- rather none of the wait staff seemed to have any sense of urgency, nor displayed appropriate attentiveness to our table nor those nearby. That may be a bad and unintended side effect of the wait staff wearing pajamas to work. Two tables near us waited an inordinate amount of time before being approached by anyone. One of those tables only got service after flagging down a bus person clearing a table. I pointed out the other table to our server, who told me it was not her section.
To the restaurant's credit the bloody marys were spicy, the food was very tasty (albeit small and not filling), the space is interesting and atmosphere fun. The live music was also a very nice touch.
If you enjoy reasonable to large size breakfast plates for the price, your money is likely better spent elsewhere. Otherwise if you're looking for tasty small portions, delicious bloody marys and a unique and fun atmosphere this might be the place for you, if you don't mind the wait for service.
Best breakfast ever!. I love the new location! Much more spacious and you can see all of the steadman art collection. I love the breakfasts here. The sausage is uniquely sweet and spicy. The portions are perfect. Every time I go here I like it more. Now with the new location I think I might just be heading there for dinner instead of just breakfast!
Fun and Different Breakfast Experience. We went here for a Co-workers birthday lunch. Breakfast for lunch - Awesome! I had the lemon ricotta hotcakes, and as they tell you on the menu, there is no syrup needed. We made reservations and got a great table. Our waiter was very friendly and helpful, and everyone in my party loved their food. We plan to visit again soon.
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