True Thai

08/29/09

eh...

by elizabethm

First time at true thai was great, and this was a few years ago and with no bearded man in sight. servers were friendly and wait wasn't too long. Second time which was a few days ago...not so good. Servers were still friendly. Food seems to be less than before but still good, especially the laab and curry. But did not get a refill of water until we were ready to pay and leave.

I sked the server if they did catering, because I enjoyed the laab a lot. She said they did, and we only needed to call ahead. However, when I went to go pay for our bill. A customer was ahead of me with his bank statemement, and was complaining to the man about being charged multiple times. The bearded man's attitude was rude to the customer, and only took his phone number to call him at a later time. By the time it was my turn to pay, he was already in a sour mood and was unpleasant towards my husband and I. I also asked him about catering, and he stated that there was no catering and his server was wrong. But the server said they had it, and this website even states the rest. under catering! What's up with that? I still would like to come to this place...if the bearded man is not there, and water refills would be nice.

• Pros: Most food are good, servers-courteous
• Cons: pop us flat, man with the beard is rude

05/01/09

rude

by Geronimo

If I could I would rate our experience at True Thai as zero stars.

I am a 64-year-old retired professional man and do not consider myself a demanding or complaining person, but I almost find myself smiling as I recall the entrepreneurial clumsiness displayed to us yesterday when we tried to have lunch at True Thai. We spoke to a woman at the counter who told us it would be a few minutes. I replied that is fine and stepped back from the counter to wait. Several other parties came in and were seated so I asked politely why this was happening. A bearded gentleman, a staff or probably an owner of the place, was nearby and interjected himself into the exchange. He had overheard our inquiry and addressed us as if we were bad employees, harshly and condescendingly telling us that if we weren't standing exactly by the "wait until you are seated" sign we would be considered take-out customers. This apparently is necessary despite our prior conversation with the hostess, who did not instruct us exactly how to wait. No indications of that "system" are posted to my recollection. His manner reminded me of a supply sergeant rather than a host.

Because of this attitude we told him we were leaving and he shrugged. We left and went to Tum Rup Thai where the food is reliably good and the staff are always pleasant. The availability of so many well-run, good, and friendly restaurants in the neighborhood and city, neither I nor anyone I know will feel it necessary to try this restaurant again. No meal is worth the responsibility of absorbing this man's unhappiness.

• Pros: see below
• Cons: service and attitude

03/11/09

Bad experience

by sparkle2009

I have been to this place a few times in the past, and and had a good experience each of those times. However, my last dining experience at the restaurant was HORRIBLE. I asked the lady for a cherry coke. The drink tasted "flat". I told the waiter, she apologized, and brought me another cherry coke. The drink STILL tasted "flat", as if the soda was expired or something. I told the waiter once again, and I asked for another drink-a vanilla coke this time. The vanilla coke was ALSO "flat"!!. This time I didn't tell the waiter, and decided to just keep the drink. I could seriously tell that the coke was flat, or that it was expired. I ordered some chicken fried rice, and told the waiter to please make it "medium spicy". The food was not EVEN A BIT spicy. In fact, the chicken fried rice had a sweet, "sticky" taste to it. I seriously was expecting better, because I had better experiences in the past at this restaurant. I gave this restaurant a 3-star rating, because the waiter was extremely courteous and so were rest of the staff. However, the food itself should actually get a lower rating-like 2 stars.

• Pros: Extremely courteous waiter and service
• Cons: Horrible Food and flat-tasting soda