Experienced diner who will never patronize this location again.
Last summer was the first time I'd eaten at this restaurant outside of the Chicago area. I am NOT new to this restaurant, this style of dining, nor am I new to dining out in general. I am what one would call an experienced diner. I have had wonderful experiences at the Melting Pots in Illinois what my friends and I encountered at the Minneapolis location was enough for me to write my first ever angry letter to a restaurants corporate office.
We called ahead to make a reservation and were told that if we came in at around 9pm we would not have a problem being seated. My brother is a chef, I have worked as a hostess, and I have seen the movie Waiting. I know better than to come into a restaurant just before closing, but we were encouraged to do so, so we did. When we arrived the host was incredibly rude. He did not greet us, smile at us, or even move to help us. He actually propped his foot up on the counter, tied his shoe, and THEN went to see if he could get us a table.
To be fair, our server was wonderful, but we all felt extremely uncomfortable and spent the entire meal feeling as though we should leave. It was awful, we had spent the day moving my boyfriend into this city, were exhausted, and just wanted to enjoy a nice dinner welcoming him to Minneapolis. However, we had the clear sense that we were not welcome. When we were leaving, the same host held the door for us. I made a point to thank him and say goodnight and he did not respond or even smile.
Obviously, this is a pricier restaurant. I have always been willing to pay not so much for the food (which is certainly good, but not amazing), but for the experience. This night was a complete waste of our money.
I would also like to add, that a truly fine restaurant does not require it's diners to be "experienced." A good restaurant welcomes people regardless of who they are, makes them feel at home, and serves them delicious food. Snotty, rude waitstaff are what make for a bad dining experience.
It's hip to dip at this cozy fondue-lover's paradise..
Booths equipped with tabletop fondue pots are clustered together inside the intimate dining room. Start with a cheese fondue, including an assortment of breads, veggies and fruits for dipping. Entrees include lobster, center-cut filet, fish, chicken and vegetarian selections served with a variety of dipping sauces. For dessert, try the flaming turtle, a mix of chocolate and caramel flambéed tableside, served with nut-covered marshmallows, fresh fruit, pound cake, brownies and cheesecake.
Wow. I don't get the negative reviews I just read below this. My friends and I go to the meltingpot at least once every two months and we always have a great time. The staff are very entertaining and knowledgeable with thier wine list, and the food is fantastic! Oh wait, It's expensive, right? Uh, not really, well maybe if you do all four courses and sit for three hours, but then again, name one fine dining establishment in downtown that isn't? Took awhile to get your check straight? You bet it does when you split checks, need change, give other people money to give to your server, switch seats, etc. The Meltingpot is great for all parties and functions. People who do not know how to fine dine are not good for the Meltingpot or downtown restaurants period. But don't worry naysayers, I'm sure theres an Old Country Buffet near you who would love your buisness.
Wonderful food, Abysmal service.
I was in a large group, we had gotten reservations a while before (which, by the way, we were given the run-around on) and we had specifically told the event coordinator that we needed separate checks and had circled that option on the contract. We were also given a cost of $15 per person for a cheese course and a chocolate course.
First of all, when we arrived, the person who had dealt with the event coordinator was told by a host that there was no such reservation! He told her this several times until a different hostess, who had already seated a few of us, came in and told him otherwise.
Then we ate- and the food was amazing, especially the chocolate course.
We finished eating around 8:15- and then had to wait until almost 10 to get our checks through and get out of there. The server brought us incorrect checks three times- first with incorrect drink tabs for various people, and then he put the food all on one check (did I mention we had said separate checks? Why yes, I did) AND he was charging us almost $30 a person!
We complained to the manager- we already had once, because it had taken him at least half an hour just to take our drink orders in the first place- and he finally brought a correct check, but the gratuity had upped from 18% (listed on the site) to 20%. We asked about this and were told that 20% was correct even though a different figure was shown on the site. He took all of our cards and said he'd go split everything. 45 minutes later, he came back and apologized for the delay, saying that their computer system wasn't set up to split checks this way (WHAT!?! You can circle split checks right on the event contract!) and said that they had figured out the fastest way and he'd be back in 5 minutes (yes FIVE minutes). Well, it took another 45 minutes to get everything through and get out of there. The manager was completely unhelpful, giving the same excuses. If you have a small group, consider the awesome food here, but big groups beware.
Avoid for parties!.
I was in a group who were all looking forward to a night out with fondue, but I wish we'd found another fondue restaurant. While the food was good, the service was the worst I've ever had. Our waiter (Eric, as another reviewer mentioned) rarely stopped by our table, and because he screwed up the splitting of the check it took us longer waiting for our check than it took us to eat our food. An hour and a half after the "It'll just be five minutes" speech, he came back and blamed the wait on the computer.
I still can't believe that wait. It took us three botched checks (which were NOT computer error) and five tries complaining to the management to get it fixed. On top of that, even after the management gave us a discount for the hassle, the bill was still high for the quality of the food. The first half of the meal was good; the second part - getting the check - was terrible. It was a bad enough service experience that I wouldn't recommend the restaurant - find another fondue place, unless you like hanging around in restaurants without anything to do for hours.
Bad Customer Service! Worst I've ever had!.
Went to the MeltingPot for a Bachlorette pary. Great food! Terrible service. Well, we had terrible service. it took us 2 HOURS to get our check. The manager never apoloized, and the waiter, Eric, was rude and only made excuses. We originally were charged an extra $100--that got taken off. more waiting. One of our party members was sitting on a meter and was afraid that she was going to get ticketed or towed, since she only brought enough change for a normal night out. AND we were still charged the 18% gratuity for parties over 6. I would not have tipped our waiter. I did, infact, write out an "additional tip" on how to use a calculator.
We were told by the waiter that it was difficult to split the check evenly among the party. This restaurant is MADE for groups-and on the CONTRACT there is an option for separate checks. i simply do not belive that their computer system was not designed for this--since it seems to be the whole POINT of the place. I'd have given this a full five stars if it wasnt for the service--both the waiter and the manager share in the low rating from me.
Shame on you, MeltingPot!
Very nice but very expensive.. Very nice atmosphere, good service, great food. We went on a Wednesday and it was not busy, we were seated immediately. We ordered the Big Night Out ($90 per couple) which included a cheese fondue, salad, entree and chocolate fondue. Dinner took about 2 hours and was very enjoyable, would recommend for a special occasion. Total bill with 2 drinks each and tip was $150.
Bad experiences are the fault of inexperienced diners, not of the restaurant.. I would just like preface by saying that I am reviewing as a longtime server and someone who has worked in the service industry for almost a decade now. I am a fan of this restaurant, and am irritated by other customers' bad reviews. When I dine here I know that being in the heart of downtown, it is a restaurant that you should plan on spending more money than somewhere in the suburbs, that sales and alcohol tax is higher, and that it will be harder to get reservations than it is at your local Olive Garden. Knowing this, I make reservations at least a two weeks in advance, and I would NEVER expect to just walk-in. The nature of the restaurant is not one in which you just sit and order your food and then leave. Fondue is a dining experience, and you should expect to spend the time and money it takes to have that experience created for you. The food may be overpriced, but the price is definitely worth the amount of work and attention that the staff provides to you. This is not a restaurant where your server just drops off your entree and brings you your drinks. My servers have actually been the ones making the food at the table, not to mention spending 10 plus minutes explaining how fondue works for guests that I've brought along who have never done fondue before. Not to mention an excellent wine list at great, great prices. I will admit that it is dissappointing to have to wait for a reservation when I show up on time, but knowing how the industry works, and the fact that fondue is a long meal, I know that people sit for 3 plus hours, which must cut into other reservation times. I in no way would blame the restaurant for a long wait, but I instead blame inexperienced diners who have no common courtesy for other guests at the restaurant. I have been a guest here since it opened in 2003 and will continue to dine here. However, I do reserve it for special occasions and I never just drop in for a quick bite to eat.
Just 'okay' (that is, if you can get a reservation or table).
First let me start off by saying my first and only visit was okay, however, the food was pricier than expected and 6 of us dined at a long booth with only two pots, which not only made it uncomfortable to dine (when you have to constantly reach across the person next to you to get your food), but we wanted to order 3 separate couple's dinners (Big Night Out), and while we were charge for three, keep in mind, we only had two pots. I'm not sure that what we got was what we should have got had we had three fondue pots. The food was pretty decent, however, I didn't really get enough (constantly getting up and reaching across was a bit of an ordeal) and decided it might be nice to try again with a smaller group (2-4 people).
I attempted to make a reservation on a Monday for a Saturday evening dinner on Open Table, and was able to get a reservation for 7:30 for 4 reserved online, no problem. When I called Thursday to confirm (a coworker had alerted me to the inaccuracies of Open Table and advised me to contact the establishment) and sure enough, our reservation was not valid. This restaurant specifically seats tables according to how many are in the party and I was told that our reservation for 4 was actually a table for 6. I asked if we could keep the reservation for the 6-person table anyway, being how this wasn't my fault and we still wished to dine. The receptionist/reservationist advised no, that they would ONLY seat 6, not 4 (I was tempted to take it up with a supervisor, but advised against - I thought if we went late enough as walk-ins, it might be easier to get a table). We arrived at 8:30 on a Saturday evening (party of only 2), after/in the midst of a snowstorm, so we didn't think we would have too much of a problem being seated, however, when we arrived, the hostess(es) advised they were booked until 10:00pm. So, we went next door to Rossi's and had a wonderful meal and live Jazz entertainment instead! Sometimes, things work out for the better!
Delicious, but pricey!. I went there on a Thursday night and had made reservations. I arrived early and was allowed to wait in the bar area while they prepared our table. They had the table made up and allowed us to seated before the time of the reservation. The dining room was very beautiful and intimate. We had views of the building across the street. We only came there to get desserts because we had already eaten supper. It was very pricey . Around $80 for our small group. The meal was very delicous, but there wasn't much food to dip in the fondue and we ran out of the fonue quickly. But for the most part I enjoyed it and would go back again.
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