Unfair Treatment At The Melting Pot - Minneapolis. The following is a copy of the note that I sent to The Melting Pot - Minneapolis: "On Wednesday evening (10/19), my wife and I dined at your restaurant. My wife had two $50 gift certificates. The gift certificates had been given to my wife by associates of hers who own a magazine based in the Twin Cities. The certificates had been used as payment for advertising space in the magazine, and were later transferred to our possession. When we entered the restaurant we checked with the hostess to assure that we could use both certificates to their full value. There was a note on the back of each certificate stating that, despite a fine print disclaimer stating to the contrary, both certificates could be used at the same table. I would like to reiterate that we checked, and were assured that both certificates would be fully honored. After being seated, a server came to give us water. After five minutes, she came back to tell us that we would have a new server. Our new server stated that the first server's shift had ended, and she had gone home. We saw our first server 50 minutes later, serving another table. My initial thought is that there is absolutely no need to lie to us. My second thought was, of course, suspicion as to why we were lied to. It struck a chord. Next, the manager came to our table. He did not introduce himself as the manager (we only discovered that he was the manager when the server stopped by), and we did not see him stop at any other tables. Judging by his demeanor, it felt as though we were being sized up. I should add that I am African-American, and my wife is Mexican-American. Unfortunately, being sized up in retail establishments, and restaurants is not a new thing for either of us. We obviously live in a society that has not fully shaken its problems with racism. So after allowing us to order based on the full $100 of our gift certificates, you can imagine our surprise when the server came out and said that his manager had told him that our $100 in gift certificates would only be honored as $83. We were told that the computer wouldn't allow our meal to be rung up any other way. Being someone who has worked in retail, as well as a person who has friends who have developed software for retail establishments, I know that this statement was completely false. A proper manager can find a way to get around such matters. The only conclusion that we could draw is that we had been sized up as two people (of color) who could not be trusted, and did not have the class to properly compensate our server with the tip that he had earned. We were livid. However, we are people with class and manners, and, rather than raising a fuss, we decided to deal with this matter through official channels. It is clear to us, unfortunately, that the manager of The Melting Pot, with whom we spoke earlier was not a person of the high ethical standard that we hold ourselves to. Not only that, but the man was a coward who could not deliver this fake information himself. So our server had been sent out to deliver a second blatant lie. We paid our wrongly inflated bill (feeling robbed, as our bill should have been $3 + tax), and paid a $25.00 tip. We will be going to the corporate HQ of The Melting Pot with this story, as well as to all of our friends. We have many friends. We have posted reviews [online], and relayed our story over our Facebook networks. At least 30 people have already told us that they will never go to The Melting Pot. We will also be relaying our story to the owners of the magazine who gave us the certificates, and have now been swindled for advertising space in their publication. I am confident that this was a case of racial profiling, as well as a case of theft. It is wrong, and it will be know to all that are willing to pay attention, and stand up for social justice. I hope those few dollars were worth it to your pathetic establishment."
$80 for two....Received a few shrimp, a few pieces of steak, more of chicken. We didn't get full from this meal!!!
Had cheese fondue first with a few pieces of vegetables to dip...lots of carrots, 3 pieces of cauliflower, 3 pieces of broccoli florets.
I asked the waiter if he really thought this was worth $40 apiece??? He shrugged.
Don't waste your time or $ here. Wow This was a complete waste of time dining experience. Is it possible to leave hungrier then when we arrived? That practIcally happened. We spent so much money on the worst meal we ever had. The food was sparse, the cost was exorbitant. We felt like we paid 100 for very lame appetizers. Our first course was a cheese fondue, it was thin and soupy the cheese was stringy and gross. We were served a ramekin of veggies containing 3 broccoli florets, 4 pieces of baby carrots and 3 cauliflower florets, and a small bowl of stale bread pieces. I was willing to let this go looking forward to the entree. Little did i know this was the biggest part of the meal. When our entree arrived we, my husband and I, split the 4 pieces of mushrooms, 4 spears of asparagus, 4 artichoke hearts, 4 small pieces of tofu,and ONE ravioli. All this was to be boiled in the pot of what? looked like pink water.When we devoured our "meal" our check arrives and we are shocked to see our bill! We paid $70.00 for this? I am warning all diners avoid this place unless you are dieting and enjoy spending a ton of money for grocery store veggies
Bad Experience at the Melting Pot. Our server and bus boy turned up the oil on our main course to high and it fried all of our main course meat to a crisp! I left a piece of steak in the pot for 30 seconds and it was black on the outside and pink on the inside still! When I told the waiter, the manager came over and explain how it was our fault and how cooking in oil is "tricky". I've worked in three kitchens and I felt humiliated being talked to this way. It was a waste of $28 a plate. The service also really wasn't that great that night. I am definitely wary of going back to the Melting Pot.
Cook Your Own Food And Pay Up The Wazoo. If I'm going to spend over 200 bucks for a meal, I expect that meal to be cooked for me by a professional chef. If I wanted to cook my own food, I'd stay home and cook my own food. It would be one thing if this place was cheap. But the prices suggest you're being served something spectacular, which is absolutely NOT the case. This is the worst sort of rip-off--designed to appeal to the sort of people who think a great dining "experience" is going to a place where they cut your tie in half when you walk in the door. Fun? Hardly.
great place for a fun night out. The Melting Pot was a blast!! We had such a good time. The staff was extremely friendly and seemed like they were having a good time. The guest service interaction was outstanding and we also really enjoyed the 10 page wine list. It was a very well rounded experience. Somewhere you could go with a date for a romantic evening or somewhere you could go with a bunch of girlfriends for a bachelorette party. I highly recommend it.
Very expensive mistake. We were very disappointed in the service. Although our waitress was courteous and attentive, when I asked "So that will be $90.00 (for the Big Night Out order)?" She answered "Yes, but that's for everything." I took this to mean our entire meal (two adults, two children), but she meant for two people. She actually brought us two Big Night Out orders. Because of this misunderstanding in ordering, we paid $100.00 more than we were expecting. Really put a damper on our celebration. Bummer of an experience!!! The misunderstanding was part our fault, part our server's fault, but management took a hard line and was unwilling to meet us half-way. The food was very tasty(except the dessert, which was more like chocolate syrup than melted chocolate), but I would not recommend this as a "Big Night Out" unless you are VERY careful about ordering and willing to spend big bucks!
I went to the restaurant in Minneapolis, MN last weekend without a reservation (as I had done several times in the past). In my party, there was a conservative lady wearing an Islamic head scarf. As we were greeted at the door at 4:02 in the afternoon at this vacant restaurant at that hour, the guy greeting us refused to seat us and said without a reservation, the earliest opening he had was at 9:30 p.m. We left in shock, but then I decided to call in a reservation and immediately found one at 4:30 at the very same restaurant. We decided to go in to prove a point to the person at the door. After being seated, I asked to speak to a manager who offered nothing but his gratitude that I mentioned it to him - without an apology.
Unless someone wants to live the discrimination era again, I would not recommend you go there to deal with such narrow minded people greeting you at the door!
Nursing home quality food, $200+ bill for 3 people..
There have only been 2 occasions in my life that I have been angered by a restaruant, and this is one of them.
NOTHING WAS FRESH. NOTHING.
This is the $90 dinner for 2:
We chose the Fiesta Fondue: comes with a handful of tostitos (yes, chips from a bag) and chopped up squishy white bread that you could buy at a gas station.1 dixie cup sized container of chopped up carrots, celery and cauliflower, and a dixie cup of diced apples.
For the salad course we chose the "california" salad. I have waited tables for 10+ years from places like Perkins all the way up to Nobu in NYC, and I know a pre-made and saran wrapped plate of salad when I see/taste it. The lettuce was BROWN and the whole thing was a soggy mess and had obviously been made hours before and stowed in a fridge. The dressing was familiar, as immediately I could tell it was Kraft raspberry dressing. What a huge disappointment.
Main Course: one medium sized plate of DEFROSTED raw meat that you are supposed to dip in this hot mess of liquid that tasted like straight up vinegar. Plus, how safe is it to serve up a plate of raw meat?
my dining partner ordered "the vegetarian" and was so upset when she got a medium sized plate of defrosted vegetables, which included 5 small cubes of defrosted tofu and quarter sized peices of soggy defrosted ravioli. It's really obvious when tofu has been frozen and defrosted because it changes to a spongy texture, and this stuff was oozing water. I tasted it and one of the peices of defrosted eggplant and had to spitit out it was so disgusing. This "entree" was $22. yes, $22 for a plate of chopped up vegetables.
The dessert was PASSABLE, but only for a place like the olive garden or a perkins. We were told it would be enough to share for 3, but was only about enough for 2 people if they really didn't like sweets. We did ask for more and were given an extra side dish of stuff to dip, but for this kind of money one would expect a lot more.
I have never been so unhappy in my life upon leaving a restaruant. It's one thing to eat really lousy food, but another thing entirely when that really lousy food costs you over $200.
Will never go again. I like to try new things, but sometimes it turns out bad. My family decided to bring my mom to the Meltingpot for a birthday celebration, and made the reservations informing the restaurant that the dinner was for a birthday. Upon entering the restaurant there were 3 messy young men caught up in their own world. After standing there for a few seconds we were greeted with confusion, the men were trying to decide who would bring us to our table. We sat down and were there for at least ten minutes before our waiter acknowledged us, then we still had to wait for water. The portions were not what I expected (small) and the food was VERY over priced for the quality and portion size, not to mention with fondue you are basically cooking your own food. The waiter talked so fast, confused us as to the cooking times of all different meats, and the prices for the cooking broths are 7$ each. One wpould think it would be included in the 90$ meal...I WOULD NEVER GO BACK, I do not recommend it at all!
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