Hound Dog Pet Hotel

(952) 949-0077 | View Website

13013 Valley View Rd, Eden Prairie, MN | Directions   55344

44.866186 -93.441373

Open Hours

Mon-Fri 7am-7pm

Sat 8am-6pm

Sun 10am-6pm

 
Pet Services, Pet Boarding & Sitting

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Hound Dog Pet Hotel

From The Owners of Hound Dog Pet Hotel

Hound Dog Pet Hotel - Minnesota Pet Boarding Kennels & Facilities

Reviews for Hound Dog Pet Hotel

Recommends
5.0
over a year ago

For anyone who cares about their pet... – ...this is the ONLY place to board. I have boarded a cat and now three different dogs at the Hound Dog and have nothing but wonderful things to say about the experiences. I assumed my cat would FREAK at being boarded anywhere simply because he's a cat...but he was calm and happy when I handed him over, and just the same guy as always when I picked him up. The staff even happily indulged my over-protectiveness by letting me "spy" on him for the first 15 minutes or so after I left him.

I appreciate how friendly the staff is, how much they care about the animals, and how they honestly get to know all of them. They are always able to tell me details about my animals' stay and my dogs practically climb over one another to get into the door. And when I pick them up, even after just a few hours of day care, they are clean, happy, and worn out from all of the fun!

I have recommended the Hound Dog to all of my friends and consider this place a second family for my animals. THANK YOU FOR WHAT YOU DO FOR MY ANIMAL FAMILY!!

Doesn't Recommend
1.0
over a year ago

STAY AWAY FROM THIS PLACE!!! – My dog was there for two days and as soon as he got home he started explosive diarahea for over 5 days. It's believed that he had some sort of parasite, this place is not safe for dogs.

Doesn't Recommend
1.0
over a year ago

Never Again – I boarded my dogs over a three day weekend and was horrified with what I saw when I went for pick-up. As I stood in a very long line waiting to pick up my dogs I watched as dog after dog came out and immediately urinated. They clearly hadn't been out for a long time, as it was a substantial quantity and very dark in color. They clearly don't get them out as often as stated. My dogs bed was saturated with urine, and then one of the dogs threw up and it was the other dogs food. They new it was a prescription diet and that they needed to make sure they didn't eat the wrong food. Their lack of care caused a severe flare-up of pancreatitis. When I brought this to the attention of the owner at the front desk I was greeted with complete disregard. She would be better in the back of the business and put someone who smiles at the front desk. Needless to say, I haven't been back to that location nor will I go to her new location. I know of other dogs that go there and have eye infections after every stay. Clearly the sanitation is inadequate. Don't let the gloss and hype sway you. I was thoroughly disappointed.

Recommends
5.0
over a year ago

A home away from home! – I am the proud owner of older, high-maintenance dogs that I have refused to board anywhere. As youngsters I boarded them at a Minneapolis kennel and they came home with kennel cough and no voices left from barking all day. Then I discovered the HDPH! I began with dropping them off for daycare occasionally, and what I found upon picking them up were bathed, tired and HAPPY dogs! The staff was able to tell me how they spent their days, which other dogs they played with, and even had pictures of my boys out in the play yard playing with their new friends. Not one time have my dogs come home hoarse or stressed in any way. When I had the courage to try an overnight stay it was just as wonderful an experience as daycare had been, and we've been boarding there ever since.

I have found boarding kennels to be secretive about what goes on behind the doors after you drop your dog off...unless you schedule a tour you can't see what your dogs are doing! Everyone I have dealt with at the HDPH has been more than willing to show me around and I am always able to see where my dogs are staying, where they get to play outside, etc. They absolutely understand that these boys are not just my pets but my family!

My dogs have special dietary and medical needs and the HDPH staff has taken the time to get to know the dogs, their needs, meds, etc. When I bring the boys, even if it's just for daycare and I haven't called ahead, the staff know my dogs names and my boys can't wait to go play. I have recommended HDPH to many friends and family members, all of whom have had wonderful boarding experiences with dogs and cats, as well.

Thank you for this wonderful place!!

Recommends
5.0
over a year ago

Can animals speak? – Listen, last I knew NO ANIMAL can speak and be understood through the human language. Comments about “why didn’t they notice” and the like doesn’t hold much water for me, animals can’t speak and tell people they are not feeling well.

I guess having different staff work around and the pets throughout the day would be normal….can you imagine being around all those dogs barking and playing all day? I can’t, most people take if for granted there is this king of facility. How many hours do you spend playing with your animals? Maybe an hour at the most on average? These folks are with them ALL day? Come on!!

Hey, for those who don’t have kids here is something for you, they get sick! And guess what, they can get sick at the very daycare centers you may take them. Does that mean yank them out every time they get sick and complain about the center you brought them? Come on!!

As with any disease, there are incubation time frames, bacterial growth rates as well as other biological signs that are missed not only in animals but humans too. I would pose the following question: Did any other pets get sick at the same time frame your dogs were there? I don’t see any other reviews indicating an epidemic or mass illnesses at the facility, so why are your TWO dogs so special that they were the only ones to get sick?

As with anything, those who feel wronged will undoubtedly complain more than those who feel righted.

Our pets have been going to Hound Dog for years and have NO ILLNESSES. The staff is generally very friendly but come-on…..stop being a child….everyone has bad days and can be grumpy and if you are so narrow sighted you cant notice that, maybe that’s why so many people feel so wronged they need to take out their shortcomings on others.

As far as were concerned, Hound Dog is great and will continue to recommend to anyone who asks, we believe in the service. Our kids will continue to go to their daycare center even after getting sick there. But it may not work for everyone because we have common sense and not everyone does!!

Doesn't Recommend
1.0
over a year ago

Sick with anger – I had recently brought my 2 dogs (ages 2 1/2 and 7 mo) to the Hound Dog Hotel for 7 days. When we returned from our vacation, we picked them up as soon as they opened at 7am. About an hour after that I noticed that my dog were both having trouble breathing, coughing, and had thick, green snot coming from their noses. I called our vet and they told us to bring them in right away. Both of our dogs ended up having upper respiratory infections. A couple hundred dollars later, we started them on antibiotics. Two days later, my oldest dog started to have trouble breathing. We had to bring her to the emergency hospital for care. She was on the verge of pneumonia.

We spent plenty of money for accurate care for our dogs. We called them just about every day to check on our babies. We thought everything was fine. At least that was what they told us even the day we picked them up. Our vet stated that they had to have had this sickness for at a couple days to be this bad. When we called the pet hotel, there was not a care for how our dogs had been received.

Why wouldn't they have called us if they noticed a sickness? How could they have not noticed my dogs were hacking up a lung and excreting neon green ooze out of their noses? Were they not paying close attention to the care of my dogs?

We spent double what we should have for the hotel and veterinary costs. No wonder they have a waiver to sign away the possible care and life of your dogs.

DO NOT bring your dog here if you expect quality attention and care. You will end up spending more than you bargained for. Your dogs are more important than that!!!

Recommends
5.0
over a year ago

Saved my dog's life – I have two dogs that I board there. One became sick wit Bloat while I was out of the country. The staff caught it, rushed my dog to the emergency vet (it was a Saturday) and their quick actions saved him. After surgery, the HDH cared for him until I returned. I called in daily to speak with staff who were extremely attentive and handled all of his special care and medication. My dogs have stayed there several times and always receive great care. Had they not paid unique attention to each dog, they would have never caught the Bloat symptoms and my dog would have died. This is a well run kennel that has wonderful and attentive staff. I highly recommend them and am grateful to them for their care and love of the animals.

Recommends
5.0
over a year ago

HOUND DOG IS THEE DOGGIE HOTEL!!! – I AM HERE TO SAY THAT THE STAFF IS VERY FRIENDLY AND KNOWS WHAT GOES ON WITH MY PET!! I WAS READING REVIEWS ON HERE AND WAS LIKE WOW BECAUSE ALL THE EXPERIANCES I HAVE HAD WITH HOUND DOG HAS BEEN GREAT! I HAVE RECOMMENDED ALL MY FRIENDS AND NEIGHBORS TO THEM AND THEY TOO HAVE NOT HAD A SINGLE PROBLEM! I BOARD MY DOG THERE QUITE ALOT AND THEY ALWAYS KNOW HOW HE IS DOING WHEN I CALL TO CHECK UP ON HIM. WHEN I PICK HIM UP HE ACTS THE WAY HE DID WHEN I BROUGHT HIM THERE JUST HAPPY AND HIMSELF! AS YOU READ IN THE PAPERWORK AFTER BOARDING THEY MAY NOT BE THEMSELVES AS WOULD YOU AFTER BEING AWAY FROM YOUR PARENTS WHEN YOU WERE KIDS? THEY TREAT EACH DOG AS AN INDIVIDUAL PERSON AND ALL SEEM TO KNOW THEM! I CAN HONESTLY SAY THAT THE STAFF IS VERY FRIENDLY AND ALWAYS THERE FOR MY DOG! HE GOES THERE 5 TIMES A WEEK FOR DAYCARE AND IS ALWAYS EXCITED TO GO THERE!! HE FALLS ASLEEP ON THE RIDE HOME EVEN FROM BEING SO POOPED OUT FROM PLAYING ALL DAY! I HAVE NEVER SEEN OR HEARD OF BAD THINGS OF HOUND DOG... IT IS A VERY CLEAN AND WELL KEPT PLACE. I RECOMMEND THIS PLACE TO EVERYONE! THE PAST IS THE PAST ON WHO OWNED WHAT AND WHATEVER. I HAVE NOT SEEN ANY CHANGES IN THE PLACE SINCE KAREN LEFT, ALL IS STILL GOOD. ALL I SEE WHEN I WALK IN THE DOOR IS SMILES AND PEOPLE THAT ENJOY THEIR JOBS GREATLY! YOU CANT BELIEVE ALL THE NEGATIVE STUFF ON HERE CONSIDERING AS YOU READ THEM YOU CAN TELL IT WAS AN OLD EMPLOYEE OR SOMEONE THAT DID NOT GET ALONG WITH KAREN... YOU CANT GO BY THAT CHECK IT OUT YOURSELF AND YOU WILL SEE ALL IS GOOD!!! I TOTALLY RECOMMEND HOUND DOG PET HOTEL & SPA!!!!!!!!!

Doesn't Recommend
2.0
over a year ago

dont believe everthing you read – I have been using the Hound Dog Pet Hotel for many years now , and have been very pleased Im also friends with the owners ,Karen and David . they are both passionate about their pets and ,mostly of the Hound Dog , like many of the entries stating weve been bring our dog here for years loving everthing about it , You just cant believe the 18 months of entries , many are made up from Melissa the daughter of David , she responds evertime she gets a bad review , these are all made up , so you think Karen was not so good , and now the staff is great ,.The only reason why Karen is not there is because her and David had a long term relationship , and also a partnership in the company together ,It isnt beacuse of the made up comments about how mean she was , these just dont make any sense , She has had over 5000 apts in 6 years and only a few {truley }bad reviews , but dont believe any that say now shes gone and lthe staff is great ,Karen and David are still the owners , and still cherish all the pets , I know Karen personally misses all the clients she grew to know all so well ...

Recommends
5.0
over a year ago

Hound Dog Pet Hotel Highly Recommended – Our dog has been boarding at the Hound Dog Pet Hotel for several years now and we have always had excellent results. In fact, I always schedule grooming prior to pick up, so she looks and smells wonderful when she walks out the door. I know she gets a lot of exercise, since she sleeps so well when she returns home and this is a 3 year old dog with endless energy. We also use their grooming services on a regular basis. Recently we also boarded our cat for the first time, who now has diabetes and requires 2 insulin shots per day. We were very pleased with the care and concern shown towards both our animals, feeling very comfortable leaving them there and look forward to continuing to utilize the Hound Dog Pet Hotel services. My husband and I have been very pleased with leaving our pets in the Hound Dog Pet Hotel's care.

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