Edina >Insurance Advantage
July 9, 2012
During the process of updating our website last month we became aware of two negative reviews from ED12345 and Kevin212. The posts were about Jeff Strandell, one of approximately 25 independent agents affiliated with Insurance Advantage Agency, LLC at the time. The posts were dated 11/2/2011 and 09/17/2010 respectively.
No individual or business likes to have negative comments made about them. Unfortunately, comments on the internet are a double edged sword. On one hand it makes it possible for individuals to voice their thoughts on what they feel occurred. However, anyone can say almost anything without supporting documentation or having to incur liability for unwarranted malicious statements. Why don't the persons posting the review use their full names, rather than a "handle" like ED12345 or Kevin212? If they did, they might reconsider what they are saying before publishing their comments, especially if it may result in litigation.
In fairness to both of the posters above and the agent, we interviewed the agent regarding the reviews. Most people don't realize that many insurance agents tend to keep rather detailed notes...
RE: ED12345. Due to legal constraints, all I can say is that it was about an incorrect work address and phone number. The information was corrected. NOTE: ED1235 asked Jeff to connect with him on "LINKED-IN" in the past several months. What can I say about that?
RE: Kevin212. This one appears to be blatant exaggeration. Not even worth comment.
We do appreciate comments. Positive comments are even better.
Thank you for reading this rebuttal. Steve Joos, Agency Principal, Insurance Advantage Agency, LLC.
Terrible Experience - zero customer service.
Bad Experience with this agent (Jeff Strandell).
Abrupt in phone conversations. Didn't do a thorough job in performing quotes. Missing details in the quote. When signed and sealed (as they were cheapest quote) he didn't forward declarations to specific companies and I was forced to do all the agents work. In hindsight, it wasn't worth the $100 savings.
Dishonest and Unprofessional. The agent I was working with at this office (Jeff Strandell) asked me to sign incomplete and incorrect insurance documents. When I asked him to see the complete document and pointed out the errors, his response was, "It doesn't matter." When I told him I did not feel comfortable signing a legal document that contained wrong information, he repeated, "It doesn't matter." I have had no experience like this with any other insurance broker. Good agents are easy to find, so skip this one in your search.
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