Honor advertised prices.
I've been a fan of Qdoba since the late 90s when one opened by me in Atlanta. When I moved to Myrtle Beach, I was happy to find a location there. For chain Tex-Mex healthy burritos, Qdoba is pretty solid fare. When I moved to St Louis Park Minnesota, I was again glad to find an inexpensive staple.
I'd been ordering a certain item regularly and with a side of veggies on occassion. One day, the side item was more expensive but not updated on the board. I explained I didn't want it for the price and didn't get it. No big deal.
Another time, I'd ordered a burrito based on the price on the board, and the manager rang me up at a different price. I explained to him I made the decision based on the advertised price. He gestured awkwardly toward the register and said "it's what it is in the computer." I was pretty perturbed from the lack of dialogue or resolution, so I didn't go back for a while. It was right out of a Little Britain skit.
After a few months when I went back, the same guy was there. I ordered a burrito and a side of guac and jokingly, but somewhat seriously asked if the side of guac was the same price advertised and I got a rude glance and was assured it was. When it came time to get rung up, of course, it was more expensive. I explained they need to either update their boards or simply remove the inaccurate prices, as the management and staff cannot handle the pressure nor make any efforts to appease the public. I haven't been back in over a year.
Editorial Review. National fast-food chain serves burritos, taco salads, quesadillas, soup and nachos; fax orders, catering and gift certificates available.
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