Excellent Service!. I really enjoyed my experience at Dena Marie's. I went there to try on wedding gowns and my ladies came with me to try on bridesmaid dresses. We had so much fun and the staff was really great. They were very helfpul and friendly, they made all of us feel very welcome. The staff offered suggestions without being overbearing. They didn't tell me that every dress looked great on me but were honest and listened to what I wanted and was looking for. I didn't end up buying my dress from Dena Marie's but would recommend to anyone looking for attire for their wedding to check it out.
Nice People, Great Store. Great bridal store! While I didn’t end up buying my dress from this shop I thought it was important to write a positive review. The ladies were wonderful, they let me try on as many dresses as I liked and were very honest about what did and didn’t look good. We were allowed to take pictures, which is very nice. The ladies all helped each other so I was always taken care of. The prices were reasonable for the quality of dresses. Yes, some of the samples have seen better days, but that is why you order it new. Nice and clean store with great people!
One Happy Bride!. The ladies at this store are amazing. I had been to a few places but just never felt completely comfortable. I absolutely found my dream dress, they knew stuff about their companies that other places just didn't, and all my bridal needs were taken care of! I did my tuxes and bridesmaids here too, would've without the discount they offered me-but it definitely helped! Love the package deal! Another huge relief for me was that anytime I had questions I could just call or email them and I'd get an immediate response. They're not so big that I was just another bride but are big enough to house great designers (they even have one thats exclusive to their store!) and have an elegant setting. I'm so glad I was a dena marie Bride!
Bad Service. I was in the Roseville area and decided to visit this store to see what they had to offer. I was by myself and just wanted to look around and then bring my mom back to see if i had found anything I had liked. The lady showed me around and seemed annoyed that I wanted to just look. After being in there for a about 5 minutes and not seeing a lot of styles I liked, I left. I felt really uncomfortable there and would not return. The staff was snooty and not very friendly.
Very Helpful. I had a great experience with this store. After ordering a tuxedo to rent over the phone and email, they called me when it was in to let me know it was ready to go. When we picked it up they were very friendly and helpful. Since we had been on an airplane all day with my wedding dress, it was wrinkled. They steamed it for me right then and there. I was very thankful!
Greedy, Money-Grubbing, Passive Aggressive. I had a terrible experience with this store from day one. I had a gift certificate from the store that was supposed to be for one gown, up to $900. Another store quoted a price on the gown I wanted that was more than $100 less than what this store was charging and although they initially said they would honor that price, they refused to do so because they said i was already using a "coupon" with my gift certificate (which is illegal, gift certificates should be treated exactly as cash). They also made me pay $20 more for a custom order than another store had quoted me (for the same designer and dress and custom change) and told me getting the dress hemmed to my length would cost $100, when another store said it was free with the order of the dress. THEN when the dress arrived, the custom order had not been done. They said they would reorder it and it would be done in a few weeks, but it took two more months for the dress to get in (and they were rude when I called to ask and offered no apologies or explanations) And then, after all that, they charged me $15 for a garment bag. You would think that after messing up and taking months to fix it they would comp the garment bag, but no. The staff was always very passive aggressive and I could tell they didn't want to help me, probably because of the gift certificate. The woman who helped me into my dress even asked me, sweetly, if I had gained weight since she last saw me, which would be fine if I had, but i have actually lost a lot of weight and the dress was far too big. Overall a terrible experience and I would never in a million years go there again.
Found my dream dress here!. After an awful experience at The Wedding Shoppe, I came across this shoppe and was able to get in on a Sunday to try on dresses. Unlike many other places, they were not over booked, they were not rude and irritated that you were there...it was the exact opposite. The staff was helpful, gave good feedback and there was room to move and breathe!! I ended up trying on my dress and the second I had it on I knew it was the one! They have a great selection and everyone there was involved and complimentary. I love my dress and I can't wait to wear it! This was an easy experience and I was there for only an hour!! Check this store out, you won't be disappointed.
Bridesmaid dress mess. I found this shop for a friend of mine last year and they were great for her wedding dress. So when I was getting married this year-naturally went back. I ordered my wedding dress from another shop, but we got the bridesmaid dresses from DMB. I called 6/16/08 and was not only told the dresses were not in yet, but that they would take another month. When we ordered they said it could take 4-6months. well july would be 6 months. The salesperson who answered my call was not only rude, but made sure that I knew I was not to call about the dresses again. I was told they would call me when the dresses arrive. I was upset about the treatment of my phone call. It had been 5 months and just wanted to check the status. Sorry never been a bride before and just wanted everything to go well. Well second week of July came and went. NO phone call. I called on the 18th and was told that my dresses have been there for a month and now there is a fee. The person stated that the computer said they had called me when the dresses came in and i have not come to get them, so there is a storage fee on all of the dresses. I told them that i had never received a call and will not be paying a fee. They said if you come now-we will not charge you a fee. Well 6pm 1 hour drive and sweltering heat later- i got to the shop. The owner restated that they called-the computer says so. I did not pay a fee. I checked my phone bill when i got home- no call from them. They still deny they did anything wrong. Very poor sevice and organization not thier strong suit. Would not send my worst enemy to them. Think twice about going to get anything from this shop.
Great Designer Section, Friendly & Helpful Staff, Easy Location, Good Hours. After a horrible experience at The Wedding Shoppe, I found a dress online that caught my eye, and Dena Marie was selling it. They were open on Sunday (which most aren't), and didn't require an appointment. A staff member gave us a quick schpel and then told us to pick some out and she promptly put them in a room for me. She answered all my questions, gave insightful suggestions, and I bought it from her on the spot! I haven't looked at bridesmaids dresses, tuxes and my dress won't be back from ordering until September--but I had to write a review. If you're looking for a dress, I HIGHLY recommend checking this little shop out, it was sweet as can be...and I LOVE my dress (and it's not sold anywhere else in MN!)
Great customer service. Out of all of the bridal shops I went too, Rush's Bridal, David's Bridal, etc . . . DMB gave me the best service. This was the service I was expecting at the other places and never got. I purposely avoided The Wedding Shoppe because when I went there for bridesmaid dresses they just herd you through like cattle. The sales assistant that helped me was so patient and amazing. She never pushed a dress on me to buy it (like many sales women do). She even just let me stand there for probably an hour, so I could just take in the moment. Not many sales people would've appreciated that but not once did she make me feel uncomfortable. After looking and looking, I didn't know what I was looking for so she kindly pulled off 10 dresses of anything for me to try on and it was the second one in that bunch that was "the one". The variety of gowns there is amazing. They have a lot of lines from a lot of designers for wedding gowns and bridesmaid dresses. This really was my one-stop shop. I ordered my bridesmaid dresses, my wedding gown, the tuxes, my accessories from there (because they were all top quality). You should put this on your must-stop list when looking for gowns. When trying to find your perfect wedding gown it should be a special occasion an all of the people that work there really make you feel like it's your special day. Hands down, the best place ever.
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