They're in it just for the money.
I must concur with the previous two reviewers. I chose T.C. last year and they were Johnny-on-the-Spot! Treated my lawn, looked great until the last application of the season. I came back from business travel only to find my lawn looking burned and dying. By the end of the mowing season, approximately 25% of the turf was dead; it looked dreadful. The start of this season, it looked the same, but was s-l-o-w-l-y coming back and filling in. I renewed my contract with them (and paid for a full season of service in January - four applications). By the last week of May, they still had not performed the first "early spring" application. I had to call and ask "when?" and was told they had all ready been in my neighborhood, but lo and behold, they were out there the very next day. About 4-5 days after that application, the "weak" patches started dying and have been dying ever since. After the second application at the end of June - ie., "late spring" & again in which I had to call to inquire when - the troubled patches become nothing more than dead brown turf. I called prior to going on vacation and left a message letting them know how unhappy I was. I just got back only to find the dead patches have gotten larger. However, someone did come out and left a "consultation" to state I created the problem: mower stress -mowing too often, mowing to short, poor irrigation coverage, inconsistent watering. They noted the brown spots "should recover with time".
One month, one year, two years? After I spend more money to fix the problem? I haven't touched my lawn for two weeks and the dead patches are only getting larger, 40% of my front yard is dead. They also left a flyer stating they would be more than happy to have their outfit come and check and adjust my sprinkler system. I've lived here nearly 10 years and did not have any sort of problem like this until T.C. started treating my yard. Find somebody else, so far from their actions, they're just in it for the money.
Very disappointed. We had Top choice 2 come last year to spray our lawn, I was disappointed in with their services because I had to call every time I needed a application even though I had already prepaid for the year....so this year I went with another company. Top choice, call my husband to tell him they were coming out to spray soon he never called them back to confirm that we still wanted services. They "just showed" up and put a bill on our door for $52! I called about this and they stated, that is how they do business, it does not matter if you do not invite them to your house or even want to continue services. How is this possible? Future clients with this issue; ask to see the contract where you signed giving them permission to come at any time and bill you....they will quickly credit your account. Very shady business practices.
Some Problems. Top Choice does provide lawn service, but they do the bare minimum. They spend a lot of time with your first lawn treatment if you are a NEW customer whom they are trying to win over. After that, their staff spends 5 minutes -- tops -- doing both front and back lawns. We had them do our lawn last year in 2010, and decided not to use them again in 2011. The other day, they showed up and did a treatment and put a bill on our door! We didn't ask for this! BEWARE. If you sign on with them, they consider it a year-to-year deal. (Also -- even if you pre-pay a lump sum for your lawn treatments in advance, they still leave additional "per treatment" bills on your door.) Their billing system is confusing, too.
Simply the best!. Great design. High quality installation. Customer Service was top notch. We were completely thrilled with the process and end result. We would high recommend this landscaper. They also are handling our fertilizing through their sister division - Top Choice. Much better results than previous fertilizing services.
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