Us Bank

Doesn't Recommend

candysglassesrock

Joined 4 years ago

Lazy Theives!. US BANK closed our account after one day of a negative overdraft balance. I went in and talked with a banker to find out what happened and come to find out that they closed it because I have another account, that they messed up and had closed, that I am fighting to get cleared. So after talking to the banker and the branch Manager we had it reopened, paid the past due balance, and was told all would be ok as of Monday. Mind you I have my 6 mo old baby with me and its pouring raining outside, so this was a HUGE inconvenience to me!! And one that I do not wish upon anyone...and do you think they would offer to refund one of the over drafts or the fee they charged us to close the account....NO! So, the account is reopened and they said the cash money would take at least 24 hrs to post to the account because their systems take 24 hrs to update...fine...I'll just keep an eye on it. So I check on Monday.....nothing. I check on Tueday.....still not there.....My husband goes to use his debit card to get some cash from his paycheck deposit....and our CARDS HAVE BEEN CANCELLED!!!! HOLY COW, REALLY?! Can they honestly think for one second that this is ok?? As of this morning(Wednesday), they still haven't posted the cash from Friday and my card is still useless!!!! My hubby called and talked to the branch manager this morning and told them if he doesn't find our money that we're filing a theft report! So, he took my hubby's cell # and promised to call by end of business day! I swear to god I am gonna BLAST them all over the news and internet and any where else I can think of, this is unacceptable!! What the h*ll do they think, that $200 isn't a big deal....that we're just poor people, so who cares that they've taken four days to help us?! And to think I had to drag my 6 mo old daughter out inthe rain who was sick in the first place, just make me boil with anger!! I had NO choice but to go talk to someone at the branch because the phone customer service people are STUPID!! Good God, I guess I have to take it into my own hands and bringing the spot light to them and their scheming ways via the news and internet!!!! DO NOT USE US BANK EVER, THEY ARE THEIVES AND WILL NOT LOOK OUT FOR YOUR BEST BANKING INTERESTS!!!!