Who charges $7 for a one time trial packet of tanning lotion. Planet Beach does. Are you kidding me...that's not a service, that's a DIS-service.
First experience was wonderful with a woman that works on the weekends. She was helpful and took her time showing me tanning lotions, etc.
Unfortunately the 2nd time I went there I was greeted by (or should I say, NOT greeted by) Chris. He was lounging on the company couch on a personal call. Instead of a hello, or welcome, I received a 'Do you have an appointment' in a really snotty tone. Due to a huge snow storm, I jokingly said...I guess I didn't know I needed an appointment (which by the way, you DO NOT need) and with this weather was thinking not many people would be out and about. No response from him. He's rude, snotty, doesn't make eye contact and honestly acts as if you're cramping his personal phone call time. Not impressed, Planet Beach, find a resplacement for him. He's in a customer service role and ruining your chances at renewing customers or positive word of mouth.
The male that answers the phone and works there in the afternoon (his name is Chris) is extremely rude and short with me! He is also ALWAYS rude and unpleasant when I go there to tan in the afternoons. It's like he's in a hurry to get you off the phone or get you out of his face so he can go back to singing along with the music at the salon. I will NEVER tan there again after my sessions are up. Being treated like that when you are going to tan (something that is normally a very relaxing experience). It totally ruins the experience. Don't tan there if you want to be treated poorly.