Jared is the same company as Kay's Jewelers - and was told multiple times by corporate representatives that either brand was to clean and check the setting of the ring for me.
On two occasions, I went to Jared's looking for wedding bands and asking about having the ring checked to keep it under warranty - and they were unresponsive and quite rude.
They don't want people to know they are associated with Kay's, their "Mall Brand." They repeatedly mentioned that you were paying a premium for their service. I ended up going back to Kay's and had wonderful service by their representatives. I certainly would suggest not paying a premium for Jared's sub-par customer service.
Don't shop at Jared!!!.
Sad day!! The staff was friendly but none of them know anything about jewelry. I put faith in them and now I am without my wedding ring and they ruined my engagement band. They will not make it right, only exchange. Please learn from our mistake and go elsewhere.
I visited the Edina, MN location and was treated very well..
I was greeted as I walked in, I ask to see a pentant selection in a price range of $500 - $750.
The salesperson was knowledgable and helped me find the look my wife wanted and the price I could afford. they showed me some earning and a bracelet and I did walk out $2,200 later More than I had intended to spend. But my wife was happpy which makes me happy.