1010 W Broadway Ave, Minneapolis, MN | Directions 5541144.999238 -93.292711
Neighborhoods: Near North, Hawthorne
Worst take-out experience ever! We waited 2 hours for delivery after they told us it would take 20 minutes the first time, 35 minutes the second time, and 15 minutes the 3rd time. The lady who answers the phone kept talking in circles and crying "Oh woe is me" as to why they were late and they never apologized. We were in bed by the time the doorbell rang, and they didn't offer to give us our money back, or a discount, or anything. It tuns out they never communicated with the driver at all. Also, the phone was wayyyy messed up - sometimes it sounded like a fax machine, sometimes a busy signal, and they will put you on hold for 15 minutes - they don't care at all. Terrible customer service - a place that won't stay in business long - at least not by their delivery business.
they have good food but who ever wrote the number wrote it wrong its 8888 not 8889
Good Food Poor Service – The food here is great it's just the customer service is so bad. Especially when calling in an order. It's hard to understand the person who takes the order and she gets a serious attitude when you can't understand her. I used to always go to Broadway Chow Mein right down the street but I have to admit I like Yuan Yuan better. But I always am leery about arguing with someone who's making my food. I don't want anyone spitting in my food so when she gets her attitude I just grin and bear it!
Terrible Customer Service – Yuan Yuan Chinese restaurant has really bad customer service. A few months ago, I order for delivery and was told that my food would be delivered in about 45 minutes. After about an hour, I called to check on the status of the order, and the woman who answered phone, yelled at me and told me that the food would come, stop calling. Finally, after 30 more minutes, the food arrived.
Today, I ordered again for delivery and again the woman answered the phone with an attitude. When I asked her could she be a little nicer, she told me to call back in five minutes.
I will never order from this restaurant again.
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