Edina >Optical Goods > Vision World
1030 Southdale Ctr, Minneapolis, MN | Directions 5543544.881791 -93.324000
Mon - Sat, 10am - 9pm; Sun, 11am - 6pm
LIARS AND BAD BUSINESS PRACTICE – I ordered glasses that they made wrong to begin with, not even close to the right prescription. They blamed it on the lab but turns out it was there salesperson. When they went to reorder them the lied about a rush date and then when they didn't come a week later they told me everyday for a week that they would be there the next day and weren't until I finally started asking for the manager who first told me they were sent to texas, another lie, and then told me 5 days later they were lost and had to be remade again. I got them a month after I ordered them. Now within 6 months one lense in clearly defective and they tell me I have to buy 2 new lenses to fix the problem. With a "discount" it will cost me more than half the original price of the complete pair to fix. Liars with a crappy product they won't stand behind!! I was not offered a warranty to my recollection, but even so I am told it would cost $60 to fix their defect! What a joke. Go somewhere else.
Great glasses, great customer service, great deal – I went in to finally purchase some eyeglasses I liked. I chose Vision World because they were close to my home and had some good specials going like Buy One, Get One Free, and Any Pair for something like $54.95. While the salespeople offered their help they were great at letting me go through the store and try on tons of pairs by myself so I could pick what I liked. When I chose my glasses they were very friendly in helping me put the order in. They helped me combine the difference specials so I ended up getting two pairs of glasses and one pair of Rx sunglasses all for under $400. I thought this was a GREAT deal considering two pairs were Guess and one was Jones of New York. I've gotten lots of compliments on my new glasses. Best of all, while they told me the glasses would take up to two weeks I got a call 3 days later saying they were ready. And they didn't try to hardsell me on lense upgrades and other things I didn't want. When I picked up my glasses they were as friendly as they'd been the first time I went in. I was very pleased with my glasses buying experience!
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