Received terrible customer service from the owner!!. We were told to talk to the owner, Dermot Cowley, when we called a month in advance to cater a large work event. Dermot was great....at first. He provided suggestions to appeal to a large crowd and even offered to provide the lunch at a discount since we were on a budget! Fabulous, right? He soon turned unresponsive when trying to finalize the food and finance just before the event. He would not answer his cell phone, return our phone messages, and did not send follow-up emails when he said he would. The whole ordeal was extremely unprofessional. Dermot should have been straightforward that he was not interested or unable to do it! The committee ended up having to scramble to find other arrangements a week before the event. Horrible customer service and from the owner no less!
Great atmosphere, food, and service.. I have been going to JO's for a long time now and honestly can't believe the reviews that say the service is bad. I'm there most Friday's and have always found the service to be excellent, no matter who my server is. The food is very good, though I typically stick to the fish & chips, corned beef sandwich, shepherd's pie, and potato soup. The bartenders know how to pour a solid Guinness and that decor & atmosphere makes you feel like your in Ireland. Slainte!
What has happened?. Did the chef quit? We were in last week and wanted something special so we asked if the chef could make it, we were told the chef was not in...so we ordered off the menu and it was not good. Pickles on my buffalo chicken sandwich, pickle spears....why would this ever be allowed? So we went back on Saturday night and asked if the chef could make us something special and were told the chef was not in. Does this place not have a chef anymore because when we ordered our food it was terrible again. We will never be back because it's not the same place it was. And if you're going to charge $17 for fish n chips, you better have a chef to cook your other 'entrees.' Really a terrible turn for a place that used to be good.
Used to be Good. This place used to be good, now its a challenge just getting a drink. The staff used to be so friendly and talkative, especially at the bar. Now the manager just wanders around talking to the bartenders about whatever is more important than their customers. I don't know what happened to make a place go downhill so fast, but this place did. I used to go several times per week, now I don't really want to go anymore and choose to spend my money elsewhere in the area, to which there are ample opportunities to eat and drink. I also used to love the late night happy hour but there is usually so much staff in there late at night that its hard to get a drink and impossible to keep the bartenders attention. They better figure out what changed and change it back because its no longer worth my time or money...
Best ever atmosphere. Wonderful food, we have enjoyed lunch and dinner (and wine) at this establishment. Always good. Huge portions! I joined the VIP club and get special deals each month. It gets a little crowded on ladies night but not uncomfortable.
Fun atmosphere, Average food, Below average service. Fun atmosphere in Excelsior and generally busy on weekends. A very good place to meet friends and have a beer. Unfortunately the food is average to below average for most menu items. We have been to the restaurant 4 times since it opened hoping the food quality would improve but this is not the case. The service is even more of a disappointment. The bar tenders work hard and service is good. The hostess, wait staff and manager are sometimes rude and can be lazy. I would limit this to a good local bar and lower your expectations when it comes to the food quality and service.
Great service & Irish food.
We had reservations for March 16th at 7:30 pm. We arrived around 7:10 and the hostess met us and took us to the bar to wait for the other couple to arrive. We ordered drinks and as soon as the other couple arrived the hostess took them to meet us at the bar and directed us to our table. Then the hostess brought us our drinks. The waitress and waiters were nice and we received our food hot and it was very tasty. We celebrated our anniversary and had a great time. All of the staff was helpful and prompt with any thing we wanted. We would recommend Jake OConnor's to everyone!
Dennis Doyle Nelson
great place to go!!!!!!!!!!!. Came in on New Year's Eve and had a wonderful experience. I am from out of town and wish there was a place like this in Wisconsin!!!! It was packed when we got there, but we were seated promptly at the time of our reservation!! The wait staff, bar staff, and hosts were very professional and prompt!!!!! I had butternut squash ravioli, which usually comes with scallops but since I am allergic the server was completely accomodating and switched it to chicken without a problem. We also stayed after dinner and enjoyed the wonderful atmosphere and the awesome music!!!! It was a great way to ring in the New Year and I can't wait to go back next time I make it to town.
Great Irish Food and American Classics in a World Class Old World Irish Atmosphere. JAKE O'CONNERS is a great place to go... beautiful construction and quality throughout... a treat for anyone with any Irish heritage... Great choices of the very best beers from Ireland and Europe and Canada... The Irish pies, all of them are outstanding, the seafood dishes are fresh and abundant, the burgers are great and the service is first class... I brought a friend of mine there last week , he is from Scotland and he raved about the place... great, committed employees, comfortable atmosphere... I am taking wife, my inlaws and parents there tomorrow for dinner.... my mom is Irish and I look forward to her opinion... The one thing I can say is that I have been there once a week or more for the past year is has been opened and the one word that jumps out is CONSISTANCY... that is very important to me and Jake O'Conners delivers hot, great food every time.... TRY it, it is a fun place... and don't forget about the lower level pub for big screen sports and true irish pub atmosphere...
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