Jake O'connor's Public House

Received terrible customer service from the owner!!. We were told to talk to the owner, Dermot Cowley, when we called a month in advance to cater a large work event. Dermot was great....at first. He provided suggestions to appeal to a large crowd and even offered to provide the lunch at a discount since we were on a budget! Fabulous, right? He soon turned unresponsive when trying to finalize the food and finance just before the event. He would not answer his cell phone, return our phone messages, and did not send follow-up emails when he said he would. The whole ordeal was extremely unprofessional. Dermot should have been straightforward that he was not interested or unable to do it! The committee ended up having to scramble to find other arrangements a week before the event. Horrible customer service and from the owner no less!…

Great atmosphere, food, and service.. I have been going to JO's for a long time now and honestly can't believe the reviews that say the service is bad. I'm there most Friday's and have always found the service to be excellent, no matter who my server is. The food is very good, though I typically stick to the fish & chips, corned beef sandwich, shepherd's pie, and potato soup. The bartenders know how to pour a solid Guinness and that decor & atmosphere makes you feel like your in Ireland. Slainte!…

What has happened?. Did the chef quit? We were in last week and wanted something special so we asked if the chef could make it, we were told the chef was not in...so we ordered off the menu and it was not good. Pickles on my buffalo chicken sandwich, pickle spears....why would this ever be allowed? So we went back on Saturday night and asked if the chef could make us something special and were told the chef was not in. Does this place not have a chef anymore because when we ordered our food it was terrible again. We will never be back because it's not the same place it was. And if you're going to charge $17 for fish n chips, you better have a chef to cook your other 'entrees.' Really a terrible turn for a place that used to be good.…

Used to be Good. This place used to be good, now its a challenge just getting a drink. The staff used to be so friendly and talkative, especially at the bar. Now the manager just wanders around talking to the bartenders about whatever is more important than their customers. I don't know what happened to make a place go downhill so fast, but this place did. I used to go several times per week, now I don't really want to go anymore and choose to spend my money elsewhere in the area, to which there are ample opportunities to eat and drink. I also used to love the late night happy hour but there is usually so much staff in there late at night that its hard to get a drink and impossible to keep the bartenders attention. They better figure out what changed and change it back because its no longer worth my time or money...…