Pizza Luce

Pizza delivery was a disaster.. When I called they took my address down, did not ask for my telephone number so I assumed that their caller ID had it. They asked for my credit card, etc. I waited and waited and no delivery came. We had just moved into our house. My family and I were hungry. So 15 minutes after the time they said (45 minutes), I called them. They had the wrong address / went to an incorrect address. They said they called, but there is no call on my caller ID or any message on my voice message and I am sitting right here by my phone. So as I write this, they are supposedly making a new pizza and will have it to us asap. I am disappointed that they cannot write down an address correctly. I am disappointed that --if they did call- they also called the wrong number. Two wrongs in one night. Mmmmm. I sure hope the pizza tastes good after this very long wait. Suggestion: If you are moving into a new house, pick up a frozen pizza. Surely our oven is working correctly. I have visited the Selby location three times in person when a family member was doing yoga across the street and because i was alone the waiter first did not want to let me sit near the window and then ignored me for a long time before taking my order. The entrees are heavy on the oil, cream and fat and are not that original. So I will think twice before calling them for pizza delivery.…

Horrendous Service. After reading all these reviews and having an awful experience as well, it sounds like the Selby location needs a serious change in management. My friend and I walked in at 10:55pm and said we'd wait for a booth (the front area was packed and noisy). When two booths opened up in the back at 11:10, we assumed we'd be seated. The waiter then told us the back was closed. Then 11:30 rolls around and we're still waiting, having not been acknowledged for the past 20 min. A group of three walks in, and they are seated immediately IN THE BACK AT A BOOTH. My friend and I were so angry, having been waiting 40+ min for a booth. We called the waiter, told him the situation, and he proceeded to take his time (10 MORE min) to actually take us to a seat. We weren't seated until 12:01.

In the end, there was no apology, no discount on our bill. During the whole hour of waiting, my friend and I watched the waiters joke around with each other, be inattentive to other customers, and take their time with everything they did.

The food is good, the service needs some serious rehab.…

Horrible experiance - DO NOT GO. I was at the Shelby shop yesterday. Hostess said we had to sit next the to Bar ( I had a 10 year old kid, who does not like to sit near the bar) I informed her, she said that's all they can do. The restaurant was 80 % empty ??? I asked whether you take reservations she said NO. She tells me I will tell you where to sit. I ask for the manager, he came and acted as if he agrees and I need do as they say. I had to walk away, It was sad ! The same has happened to one of my friends with his date night.

If you like pizza go to PUNCH or casseltas. Thanks

LT…

Horrible food and service. I just went to Pizza Luce after readig rave reviews on the place. Let me be the first to say the service was bad with less than 7 people to a server and I had to get up and ask for more water. Our server continuosly walked past us without asking how are food was or if we needed anything. The food was nothin to brag about, the chicken parm sandwich i had said it was smothered in sauce but yet was almost as dry as a crouton. The pizza was nothing special tastes like it could have been frozen totinos. This was the Franklin ave Location Pizza Luce 4. I wiil never give them business again. Try cossetas or red savoys for better pizza.…