It looks like it has been a while since
there has been a review on B.A.N.K. so I’ll get it going again. I'll start with the bad and end with the good.
We had a party of 9 for New Year's Eve. Reservation was at 9:00 and we arrived at about 8:30 for drinks at the bar. The restaurant was very empty and I thought it would be more crowded due to the special occasion. People may have read the bad reviews. The specialty cocktail menu was small and the glasses of wine (while a good selection) were way overpriced. When we were seated we were asked by a couple of different people, who I assumed would be waiting on us, if we were OK for drinks and then given a while to look at the special menu for the evening.
This "special" menu consisted of an amuse-bouche (cheese with jelly), 2 starters (beet salad or lobster bisque) 3 main courses (duck, ribeye and fish) and 2 desserts. These were a la carte options and not a tasting menu. When our "waiter "came back and we asked for recommendations he said, "Well, I'm actually the bartender and I haven't tried anything on the menu." Helpful. I will say that we enjoyed our "waiter" though – he had a good attitude and was fun.
First we get our starters. The beet salad was very tasty. The $14 lobster bisque was cold, grainy and fishy. You could just smell how fishy it was. The texture to me was like they took the whole lobster (shell and all) and just threw it into a blender. We had 5 orders of duck, 2 ribeyes and 2 fish at our table. It took a long time to get our food, especially considering how dead the place was. I am fairly certain my duck was still quacking when it came out. The 2 slices they gave me were way too thick for duck. There was a layer of fat that was not even a little bit rendered and it was completely inedible. My sister and I sent our duck back. This was only after we waived someone down because no one came back even once to ask how things were. Why would a bartender know to do that though, especially when serving is not his job?? This duck dish was served with brussel sprouts (a total of 3 that were cut in half) and a potato cake type of thing that was about the size of a quarter and WAY overcooked - dry, burnt, and flavorless. When my duck came back out the 1st piece was edible, but I literally could not eat the 2nd piece. It was way too chewy, fatty and salty. Our bartender apologized and said he would comp it. I didn't eat over 1/2 of the dish so I was thankful he offered to do that.
Let's talk about the ribeye and the fish. The ribeye was priced at $40 and it was literally 2 small medallions of beef. Who even knows if it was ribeye? The portion was ridiculously small for the price. Of the 2 fish dishes, only one of them was cooked thoroughly. There were a couple people at our table who did enjoy their meals, so I am glad for that. I promise that I am not the type of person to send my food back unless I find it's necessary. It was just one thing after another. Needless to say we skipped desert.
While we were enjoying our champagne that we brought on our own (good decision price wise) the Executive Chef came out to ask how our food was. I explained mine was horrible and that I had to send it back twice and his response was, "I am sorry about that. Please come back and try us again." I am sure that he felt uncomfortable and embarrassed that I was so direct in my response but, unfortunately, I won't be back. My opinion is this place needs a major overhaul. If there isn’t good food at a restaurant, then I don’t go back.
Oh, and I almost forget to mention that they were cleaning with one of those big industrial floor cleaners while we were trying to enjoy our dinner.
The best thing about this place was the ambience. It is a beautiful space. And, the chairs were comfortable...
There's better dining than at BANK; terrible server!.
A group of us went to BANK to celebrate a friend's Birthday and the experience was not positive. We were first greeted with an $8 valet parking fee (most places downtown offer free valet parking and its a given you simply tip your valet). We could have parked in a ramp around the corner for $5 had we known.
The Asian pear cosmo that I had was excellent and I could have downed several more but not at $10 each. Generally speaking there were no complaints on the food- it all tasted good but it was also nothing super special though the truffle fries were awesome! The mac and cheese that came with my chicken was very bland though- sorry, but Kraft mac and cheese has more flavor than this did. Overall, I have had better food and better fine dining for much less money.
The biggest problem we ALL had with the restaurant was that the server refused to split out our tabs. We had a tab of nearly $750 and a mandatory 21% gratuity... (normally this is not higher than 18% for a group) for 21% tip the server could have easily taken out tab to the register and split it. Our group went through the tab twice and spent easily 20 minutes trying to get it straightened out and it was still short by $20 even though our math was right, so someone just threw in a $20 so we could leave. I even asked the server nicely "excuse me, is there any way you can separate our tabs? We have been sitting here for 15 minutes trying to get this figured out and we're getting very frustrated" The server gave me a blank look and WALKED OUT OF THE ROOM ignoring me! This was after he had come in twice before asking if we were ready to pay the bill but no offer to help us. What was an otherwise nice evening for celebrating ended in immense frustration.
Also the server brought the guest of honor a Birthday dessert, and then he charged her for it! What restaurant does this? When someone asked why she was charged the server sighs and says "well I can take that off for you if you like" Like it was a huge inconvenience! But in the interest of not making a scene we just said leave it be. Other complaints we heard from other guests in our group were that they told guests they had burgers, steak sandwiches on their bar menu. So when they asked the server for the bar menu he said that was the one on the table but it wasn't and then he never brought one.
I did call the manager and he had already received other complaints about our experience from our group and was going to talk to the server again about his poor work ethic. He did apologize profusely and said if 3 or 4 us want to come down for apps and happy hour sometime he would "take care of us".
This Westin Hotel restaurant offers unique spins on traditional seafood dishes..
Located in the former Farmers and Mechanics Building (an old bank, get it?), this elegant, wood-lined restaurant offers kitchen views, salmon as thick as filet mignon and indulgent desserts galore. The restaurant is majestic and breathtaking, but rounded booths offer plenty of cozy spots, too. The fare is new-American: The walleye, salmon and lobster dishes all come with the chefs' unique twist. In fact, every dish here has distinctive finishing touches, like salads served with lemon-emulsion dressing or scallops dressed up in almond-cauliflower puree.
Just plain avoid..... Recently visisted the BANK for the first time, and was hugely disappointed. What a grand space with unique character of the surroundings to have such a sad dining experience. Service slow, with frequent disappearing acts, portion size small and inconsistent, over priced, and overall disappointing. Time for new management and kitchen staff, to make this place a go, and bring in returning clientele.
Good food. My sister and I went to B.A.N.K. one day after work. The drinks were ok, but I loved the cheese plate! Other than that the place was just average. I would suggest it if you are in the area and do not want to walk far, but if you are not and don't mind walking I wouldn't suggest it.
Don't make excuses...just fix it!.
8:00 Saturday night dinner. Group of six. We made reservations several weeks in advance on OpenTable. Here's a summary of the night's events:
- 8:00 reservations; seated at 8:45 (we heard "2 more minutes" about 5 times)
- reservations for 6; table set for 5 (blamed opentable)
- server (literally) ran past our table asking if we needed drinks. 4 of the 6 of us had empty glasses, he left without taking one order
- not enough menus. server apologized for the oversight and brought a 6th menu but then ran away without taking our drink order (again)
- finally ordered/received drinks at 9:10
- apps and salads were good so we tried to put our frustrations behind us and enjoy ourselves
- tried to order a second pineapple drink and the server said, "sorry, you drank all our pineapple juice" It's MY fault somehow?!
- tried to order the sea bass (the special that night); the server said, "sorry, we just ran out of that." Perhaps if we hadn't had to wait an hour for our table....
- dinner arrived: medium-rare steak was medium-well done, lobster was "rubbery", some meals were made correctly and good
After all of this, we asked to see the manager. We calmly explained all the things that had gone wrong with our dining experience. He immediately started the long list of excuses, including: opentable messed up the reservation (even though I received a phone call to confirm my reservation for 6 guests (from the restaurant!) earlier that day, they had more "walk-ins" than expected that night (why should I suffer for this -- I made a reservation!), the wait staff had more tables than they could handle (he took responsibility for this). He gave us a big pitch about their commitment to quality and how they want every guest to have a good experience, blah blah blah. We were done hearing excuses. Not even a bevy of complimentary desserts could remedy the situation. It's a nice space that deserves a better restaurant.
Great for drinks, terrible for anything else. I went with a group of friends for dinner on a Sat. night. We had reservations but got there early to have a drink. By the time we got our table it was almost 10:00 and the waiter told us the kitchen was only staying open for us so we had to order quickly. He didn't come back to take our order for twenty minutes. Everything we ate was very salty and the waiter was very rude. At the end of the night we asked him to split checks and he completely messed it up and blamed us for it. When we left him a terrible tip for our terrible time, he tracked us down at the door and asked us why, then stormed off when he didn't like the answer. He was very childish. The only good thing about the place was the drink we had there before we got our table. We sat in the lounge areas on the side and had an appetizer and drink. The waitress was extremely nice and when we asked her to split our check she smiled and said no problem because it was really easy!
Don't waste your money on B.A.N.K.. I went to B.A.N.K with some friends for a dinner club. We had been looking forward to going there all year. Sadly, we were very disappointed. We had poor service at the bar and our table. The server was extremely disinterested in our group and unfriendly. The menu online lists a Kobe burger and when I asked about the item, I was given a rude look and told that wasn't a correct menu and she didn't know about that. All she said is that there is something from room service like that with a eye roll. The food wasn't impressive and overpriced. Save your money and go somewhere else!
Doesn't seem to care about honoring Reservations.
Reservation 8:15 PM via Open Table Online service.
We arrived at 8:05 and found a place in the Lounge, we ordered a cocktail and mention to the Server our 8:15 reservation and that we had a Show to go to (Rippington's) at 10:00 PM. She confirmed our reservation. At 8:30 I spoke with the "front desk" reagarding our reservation, they stated they were waiting for the patrons at "our table" to leave. At 8:40, I asked our Server again about our Reservations and she said "your table will be ready soon". At 8:45, we're finally seated, the Manager happened to walk by our table, so I stopped him and mentioned the 1/2 hour late Reservation. He responded with "this happens with Open Table Reservation Service" I'm not sure what he meant other than it seems to happen with some frequency. His answer was not in the form of an apology nor what can we do to make things right.
Since we were not pleased with his repsonse and rather not have to rush thru the dinner, we simply got up and left. We walked down the street and were immediately seated at Zelo's, where we had a great dinner and were able to get to the show in time. Thanks Zelo's for the timely and friendly service.
Beautiful space, awful food, ho-hum service. We walked in, and seeing the great room, expected a great experience. Yes, it makes a better bar than restaurant, but that didn't bother us. Our waiter, however, did -- he was a bit lackluster, and something told us to go slow. We started with a bottle of wine from the relatively pricey list -- it was fine. Then we ordered 2 appetizers (tuna tartar and deviled eggs) to share. The tartar was tasteless, and the eggs were cold and rubbery -- with a microscopic amount of caviar. We decided to NOT toss good money after bad, and skipped the entrees in favor of 2 more appetizers. They were equally bad. We spent much of our time trying to figure out why the chef insisted on coating everything in sight with copious amounts of sea salt. Eventually, we gave up and walked over to the lobby bar at Chambers hotel for wonderful drinks and dessert -- and really nice service. As soon as BANK is replaced (and it will be) by a restaurant deserving of this wonderful space, we'll return.
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