Sprint Store

patrick l.

Joined 3 months ago

I visited the sprint Apple valley repair store fri eve feb 1/13.

Troy said i have Insurance to fully cover all repair cost. My Galaxy s2, BUT, later, he runs back, the tech says theres moisture damage. He showed me the tiniest pink on the white dots.

Issues: Faulty battery, faulty charge port, continual over charge popups, dinging all day, software issue bug deleting contacts and pics, one bar or zero reception, continual MENU popups and buzzing(like my first galaxy did brand new sept 4/12, savage store Jesse D. said"we cant help you take it to AV repair". Even though it was within the 14 day guarantee policy) .

So now the AV store replaced only the battery and ignored all my other issues. They said, "call sprint". I did, Sprint said they will send a replacement( its the one year garantee),BUT," if my old phone has any moisture damage(pink dot) then i will be billed for the new phone". Hah! What? Seriously?

So why do i pay extra $10 monthly fee for Insurance? Its a sham.

Note: Moisture condences on any object from cold to warm.

Also, a phone in a pocket will get body moisture.

So why does the manufactures not seal the phone? Why dosnt sprint own up to there responsibilty , yet charge us for it ?

Huge money. Thats why.

Sounds like tmobile to me.

Same bs different day.

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shmoze

Joined 2 years ago

Customer service at its best!. I've been using this location for 8 years and have come across my fair share of rude and condescending employees (Justin). However my most recent visit was nothing short of AMAZING! I recently visited this location to have repairs made to my phone. The person who helped me (Dan T.) was phenomenal! Dan listened to my complaints and addressed them one by one. My repairs required trouble shooting, data back up and a phone exchange, all of which Dan owned up to. Dan was extremely patient and helpful throughout the entire process. He was also knowledgable and pleasant to work with which isn't always the case at this location. If you're looking to bypass incompetence and seek effective solutions Dan is the person to see. Dan even installed and replaced my screen protector for free!

If a knowledgable tech is who you seek, then you may want to request Noah or Rachel. Noah and Rachel are both detail orientated and will get the repairs right the FIRST time avoiding needless subsequent visits back to the store.

I could note be any happier with these individuals!

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Contributor

Joined 10 years ago

Editorial Review. Offering a wide array of cell phones, PDAs and accessories, along with broadband internet connectivity--all of which are supported by a nation-wide data network.