St. Paul >Phresh Spa Salon
Speechless. I am a mixed women with tight curly hair that is also very thick. I asked my stylist what she would suggest if having layers could help not make my hair so thick. Well she cut my hair telling me she was going to take out some of the bulk and she took out at least 40% of my thickness now i can barely put my hair in a ponytail it looks very stringy and i just don't know how else i can describe how i feel i'm very upset and not happy with the results at all. I want to call and ask for my money back.
So, I had made an appointment at Phresh for an all over color. I was a blonde at the time and wanted to change to a medium brown/reddish for the Fall, which i have been doing every season for a few years now. I was so looking forward to changing my hair and trying a new hair color by adding some red in my hair this time around. My consultant barely talked to me & i was very surprised to find out that she did not speak English well. To me, this was concerning because communication was tough between us while I was trying to explain to her what color I wanted my hair to be, even after providing her with pictures. My hair ended up being an extremely dark brown, almost black, color with very deep red roots and ashy brown ends. The color was not even and I was very disappointed :( When it came time to style my hair, she did not ask me how i wanted it styled or how i wore my part, which is to the side. She just parted it in the middle and dried it stick straight.
Two days later, I made an appointment to come back and have my hair color corrected. The new consultant I had this time around was amazing :) she was super sweet and really made me feel like she wanted to correct my hair color and give me what i was wanting! However, again I unfortunately left disappointed. My hair is now a bright "carrot orange" color :( She attempted to lighten my hair in order to remove the dark brown and then re-dye it so there was more of an even amount of brown and red. Well, it is basically all an orange-ish color now with barely any hint of brown. Although I have gotten compliments on how my hair is now, it is still not the color for me & not what i wanted in the first place.
Overall, the service at this salon was good in the sense that all the girls are very friendly and everything, except for my first consultant, and the atmosphere is great :) I was just very disappointed in my first visit with both the service of my consultant and her coloring my hair and very happy with the service of my consultant the second time but still not the coloring of my hair :(
Great place!. I have only ever gotten haircut and once I got a full foil at phresh. I love that they have OPI products and the stylist recommended the davines 'love' product for my hair. Everyone is very friendly and they got out of their way to make sure you're comfortable.
customer service. I had a great pedicure at phresh when I first moved to the area. I really loved the building and the front desk staff was great so I decided to schedule my next tint and cut. I was really nervous seeing someone that I hadn't had a personal referal to but I did it anyway. It turns out that the person I saw and I a spoke completely different hair language!! It wasn't at all what I had expected, I got up the nerv to go back in for a corrective color, The entire staff whent out of their way to make me comfortable and two hours later I had the hair of my dreams! Thank you Phresh for rectifying the situation! I will be back in August.
phresh is amazing!. I have been coming to phresh since it opened. I went to the salon before it when it was called jasmine and it has changed so much for the better. The staff is consistently in great moods and my services are always what i asked for and more. I must admit I was an aveda junkie for years but the products they offer have caught my eye and I think i'm in love. I never had a usual stylist until i met dani. She is so funny and is always up for changing my look and will tell me when it wont look good. i suck at doing my own hair and she has taught me to do the poof. I love seeing her and previously saw megan and dani recommended miranda and those two are the perfect pair for me. everyone is always having so much fun and the girl she works next to and her clients are always making convo with us. This is the perfect balance of feeling great, having fun, and being great what they do. thank you for getting it right!
Horrible experience, will not be back!.
I went to Phresh for my first time to get my color done. It turned out horrid. I don't even want to discuss it.
The parking was out of control. The salon/spa is in a good location because its a busy area in general but the parking is ridiculous.
Another bad part was the staff, they bug you and bug you constantly. I just wanted to say "LEAVE ME ALONE, I'M TRYING TO RELAX"!!!
I went to Phresh because I saw good reviews online, all the reviews must be from employees or friends of employees, trying to make this place seem heavenly....because it was far from that.
I will not recommend Phresh to anyone that I know.
Still looking for a salon that I want to go to every 6 weeks for my color! Why is it so hard?
Sorry about your experience. Although we strive for perfection, like any other service biz, we can fall short at times. When this happens, we almost always make it right before our guests leave. It appears you had several opportunities to share your concerns since we were constantly checking in to the point of "bugging you". We would've gladly offered you a correction or a full refund... We're normally very open to criticism, but we take great offense in accusing our employees & friends of posting our many positive reviews. We are a small, family- owned business that operates with honesty and integrity. Statements like that are reckless & damaging to our employees, our business, and others like ours.... With parking, we're an urban salon in the heart of grand ave. On occasion our clients walk up to a half block. Most find it refreshing as it's one of the most charming business aves in MSP... We hope you find that special salon you've been searching for... Owners- Tracy & Rick
I have what I call "haircut anxiety". typically I avoid getting my hair cut for months and months because I hate it so much. ...and then I found Phresh!
Sue cut my hair, and the whole experience was outstanding. she clearly knows exactly what she is doing, and truly listened to what I was looking for from my haircut.
their friendly staff, excellent service, and VERY reasonable price scale have most certainly made a loyal customer out of me! I plan to refer all my girls! :)
I would drive an hour if I had to.... Luckily I live close to Phresh, but if I ever move out of the neighborhood, I would drive as long as I had to in order to keep my relationship with this salon. There are just so many awesome things about Phresh, but I think the best thing is that my stylist, Dani, possesses the skill and the talent needed to deal with a client like me. I like to change my look frequently and rarely keep the same style/color/cut for longer than a few months. In the past three years I have gone from long to short, one length to layered, no bangs to blunt and then sideswept, and from light brown to chocolate brown and then blonde (really). If Dani ever has a question about how to lift my color (essentially doing a major color correction), she consults with one of the many other talented colorists at Phresh. She is flexible and always up for what I throw at her (even when it was the 6:45am appointment for my wedding). From what I have experienced, Tracy & Rick only hire the best. I have ALWAYS left feeling confident, rejuvenated, and knowing that I look fantastic. I've been a customer from the beginning and am impressed with the high quality, the warm atmosphere, and the consistency in staff and service.
Consistently Great Service. When I moved to MN last summer, two people recommended Phresh Salon to me. I've been back 5 or 6 times now. Each time I've gone I've had consistently excellent customer service and my stylist has been amazing. My sister decided to visit me and the staff were able to fit her in with my stylist on short notice just to get some wedding hair ideas and snap pictures. They have very convenient online booking and a rewards program that gets you products for repeated visits. Everyone has been exceptionally professional and I've had a great time with every visit. It's been my favorite salon in 13 years.
Thanks for the glowing review! Our team takes great pride in consistently delivering a positive guest experience. We're glad we have accomplished that with you, your sister, and your friends!
Thanks for your continued support,
Tracy & Rick - Owners
Great Staff, Cozy atmosphere. This place is great! I would recommend it to anyone. The prices are reasonable and it is conveniently located on Grand Ave. The salon has a very cozy feel. The staff really care about making sure you get what you want. When I first went in to lighten my hair, it ended up getting a little lighter than I had wanted it. The stylist took the extra time to fix it and didn't charge for any extra work. Every time I have gone back I have had consistently excellent results.
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