08/18/09

Easy to work with!

by NH1

My AC went out, I made a quick call to Genz-Ryan. They explained to me a lot of the deals that were out there, as well as the confusing tax-rebate program going on. They didn't "oversell" me on any equipment. They got me into just what I needed at my pricepoint, that qualified me still for all the rebates and credits, etc.

Installation was a breeze! I would recommend them highly and will plan on using them from now on!

• Pros: Great price / great service

06/26/09

UTTERLY AMAZING CUSTOMER SERVICE!!

by mawavinak

Having called to schedule a service call for a problem, the service manager thoroughly took his time to discover what the problem was and who his best technician to fix it might be; he then coached me through some steps to try resolve it without having to spend money on the service call. Was patient with me and took his time - maybe 10 minutes if you can believe that - in our hurry up world. Could have just as easily scheduled a service call, but had my best interest at heart. LEGENDARY service and I highly recommend Genz Ryan to anyone needing plumbing or HVAC service. Thank you Richard!!!

• Pros: Helped me solve a problem & save $$ without a service call
• Cons: None