Freight House

09/26/06

What a shame!

by mariacc at Citysearch

Stillwater is such a beautiful place and then this restaurant had to ruin it with terrible service. How can you enjoy a meal when you are served by people who need to undergo a basic course in customer service and just plain nice? Whoever screened and hired them should be fired!

Our waitress spilled water all over me and my husband. we thought that would be the worst thing that could happen. No -- We moved to another table and had to wait a long time before we got served. Our waitress kept walking around and pretending not to notice her customers looking at her to get her attention. Worse, her colleagues were also walking around and not bothering to check anyone. Dad had to finally ask someone, "Are you in charge of this table?"

My mom ordered a large bowl of wild rice soup and asked her if it was possible to half it. Without even thinking, she said flat out (very rude), "No," to which my mom frowned. I clarified and said if she can supply an extra bowl and then she agreed. Then My dad initially wanted the pork chop but she said that it would take 20 minutes, prompting my dad to order something else, thinking that the preparation would be faster.

Alas, we waited for like half an hour. When the meals arrived, the waitress then asked, "Is everything alright?" She was pertaining to the food, TO WHICH WE HAVE YET TO EAT!!! Hello!

Anyway, she was rude, slow and inefficient. You would think that she would at least be accommodating given that she inconvenienced us with her clumsiness. It's okay if she were clumsy but nice. She was neither. And it seems the rest of the of crew act that way.

The food wasn't all that great either!

• Pros: Nice view of St. Croix, old-style dining
• Cons: bad service, had to wait long to be served, rude waitress

08/11/06

A Dramatic Fall From Grace

by mzee75 at Citysearch

Friends and family have been visiting the Freight House for years. The setting is really quite charming: a converted riverside brick industrial building with rough-cut hardwood floors and high ceilings. They have a great outdoor patio that has an enjoyable St. Croix view. The service has historically been slow (and of varying quality) especially on the patio, but the food usually passable. Our most recent visit will probably be our last.

Our server was pleasant but, again, slower than molasses in January. Took over 10 minutes to get our party of four WATER. The menu seems to have been "streamlined", leaving us with a few appetizers, burgers, salads, sandwiches, and about 8 entrees. We ordered 2 burgers and 2 salads. The food arrived 30+ minutes later. My burger was burned and my fries (which I paid extra for) were soggy. A major disappointment, especially for the price. I noticed that none of my companions finished their meals, and believe me, we're all members of the "Clean Plate Club". My wife said the next day her salad was dreadful, but we were both too embarrassed to ask our friends how their meals were.

Total bill for 4 bad meals & non-alcoholic beverages = $70. Not a good equation. I'm not sure why this formerly enjoyable restaurant has allowed the kitchen to fall into such disrepair. All I know is I'm truly disappointed and won't return until they're under new management/ownership.

• Pros: Ambiance, Waterfront views
• Cons: Dreadful food (what more needs to be said?), SLOW service

10/03/05

User review by krish

by krish at Citysearch

It's hard to review considering we had the worst server ever here. She was obviously not happy to be there, or to be serving us. which meant no drink refills for us. The patio makes this place. The food is fine, nothing to set it apart from a million other restaurants. Still, it was fun to be out on the patio on a nice Saturday afternoon.

• Pros: patio
• Cons: everything else

09/14/04

Do not eat here!

by kristanjean at Citysearch

The food is horrendous and the service worse. Most nights they run out of half of the menu which is already limited. I would absolutely recommend heading somewhere else at one of the many great restaurants Stillwater has to offer.

If you like the club, party, single scene this place is good after the restaurant has closed.

• Pros: Atmosphere, Party scene afterhour
• Cons: , Service, Menu

07/24/04

Stunning Disappointment

by babelfish at Citysearch

It is extremely disappointing that it is so hard to find a good restaurant along the St. Croix, and this restaurant serves up disappointment in heaping portions. The Cajun Ribeye steak $20, was the most flat tired piece of meat I've ever tasted, with no trace of Cajun seasoning. Save your money for Ruth's Chris if you're going to pay these kinds of prices. The Chipotle Shrimp Salad arrived with only four shrimp that were clearly fresh from the freezer and had never been touched with a chipotle sauce as the title suggests. The Mushroom Swiss Burger had been cooked into submission, without any trace of beef flavor left. Clearly the management feels carte blanche to rip off patrons who are suckered into the restaurant by a nice patio and river view. With these prices and in this area they have an obligation to provide a higher quality product.

• Cons: , Quality, Unprofessional