10/31/09

Use Caution

by Patrick 22

Was in a group of 14 for dinner. Two of us ordered the "Back Ribs" Upon receiving our meal we found they were in fact spareribs. Called this to waitress attention, she referred us to the manager. The manager said he had been there three years, knew nothing about the cuts of meat and had never received a complaint. He gave us a business card so we could e-mail the owner. Did so and have not received a reply. The backribs currently sale for $4.29 per pound while the spareribs are $ 1.69 per pound. A healthy additional profit by using a bait and switch tactic.

Another in the group had the meatloaf which had a consistancy and taste of a mush.

ORDER CAUTIOUSLY!!!!

• Pros: Nice Location
• Cons: Honesty, Customer Care

01/04/09

Great Restaurant near the Ordway!

by ang_dudette

A group of 6 reserved a table here at 6:00 on a Saturday night. The first members of our party arrived about 10-15 minutes early and were seated right away.

Once we all arrived, we had numerous questions about the menu and our server was attentive and accommodating. If she didn't know the answer to a question, she went to ask someone who did. We had excellent service all night long, and I don't think anyone in our party had to ask for a refill all evening.

We ordered chips and salsa as an appetizer. The salsa was spicy, which was NOT mentioned on the menu (this would be my one gripe about the restaurant - it should state on the menu that the salsa is not for most Minnesota palates), so half of our party could not eat it while the other half who could handle spicy food devoured all of it.

We each ordered something different and every single one of us was happy with our choices. We passed mouthfuls of food around the table and everyone was pleased with everything we tried. The meatloaf was well seasoned and very flavorful, and it was a large portion. I ordered the pork tenderloin, which is not something I would traditionally order at a restaurant, but I was extremely pleased. The meat was moist and flavorful and came with an excellent mushroom sauce on top. Two others ordered burgers and were very happy with them. The last two people ordered the London broil (also a big amount of meat and cooked just as ordered) and the duck, which was glazed with a maple flavor and was everything my husband had hoped for.

We had an excellent experience at Great Waters and we WILL be back soon, whether we have an Ordway show to attend or not!

• Pros: Flavorful dishes, good value, excellent service (by Stephanie)
• Cons: Menu could be more detailed regarding flavors or seasonings (salsa = SPICY)

09/24/08

Food was Better than the Service

by sswan

Met here for happy hour/dinner on a Friday night. My wife and I and another couple. We first sat outside for a couple of beers before dashing inside due to the rain. One thing I'll say first is that the service was weak. Not rude, but just inattentive and no effort. We had to ask what the specials were and even had to have another wait person chase down ours. We could overhear other tables getting great service by other wait persons, I think we just had a dud.

What did work for us was the beer and food. Both were very good. My friend and I had the Jambalaya which did not impress us at first. It looked very plain and boring but we both thought it tasted better than it looked. My wife had the Pollo Caracas which she raved about. The other gal had the walleye which also was excellent.

• Pros: Beer and Food
• Cons: Inattentive Service