Baby Grand

Doesn't Recommend

bean m.

Joined 5 months ago

Would absolutely NOT recommend this store. The owners have the worst customer service and talk to you like you're an idiot. Absolutely do not stand behind their products. When picking out a stroller I worked with the son owner in Hopkins and he was rude, insensitive, and does not know how to work with people... let alone a pregnant woman. Months after my baby was born I went back in for help to receive horrible service from the Saint Paul location. Honestly can't believe this place is still in business.

Robert G.

Joined 7 months ago

Customer Experience: Horrible. The store treated my wife and mother in law like they were below class. We ordered a hand bag for a baby shower 6 WEEKS before the shower. We checked back twice and each time they said they would call us. Wish I read these reviews as we learned that when they say, ‘We’ll call you’, it really means, give us the money and get the heck out. In the end, we didn’t have a present for our friends baby shower. Never again.

Products: Good, but not so unique that other stores can’t offer the same thing with better customer service

Location: Great location

Recommends

AbbyW81

Joined 4 years ago

Love that the people that work there know what to recommend.

Doesn't Recommend

Ryan R.

Joined 1 year ago

The reason big box stores thrive.... I wanted to shop local, but will be going to Babies R Us (or wherever else) after suffering through Baby Grand. They do have nice stuff, but such does not makeup for the litany of problems I had there.

First, the two shop ladies I worked with had nasty attitudes. For example, when a bleached blond Grand Ave trophy wife came in with calfskin boots and a camel hair coat, the shop lady abandoned my wife and me in mid-sentence to see to this higher caliber of customer.

What else? They sold us a faded and battered supposedly new item (to be discovered at home), then when we returned it, one lady winked conspiratorially at the other.

When we came in to pick up another product, we were casually told the item would be, at best, a month late (a call would have been nice), which was too late, so we bought the floor model because the baby is due any day. The owner said she'd give us a discount, but she later charged full price.

I wish I would have read the reviews before trying Baby on Grand (and dropping a grand). How hard is it to have a modicum of respect for your customers (those little people who pay for your meals)?

Doesn't Recommend

TJRP

Joined 2 years ago

TERRIBLE!!!. I was ALL excited to go to Baby Grand; pregnant with my 1st child and start decorating the nursery. I should have known better as on our first visit, we got nothing but a look in our direction...not a "hello" or "what are we shopping for today" NOTHING...Well, I decided to order a bedding set. I live about 2 hours away and when I ordered the lady told me no more than 4 weeks for it to be delivered to my house, but maybe even by the following week...DEFINETLY did not happen by either deadline...I had to call several times, mind you I was told twice that they needed to call me back and I never recieved calls back. When I had had enough, I called and demanded I speak to a supervisor. They had trouble finding my information on the computer and had no clue as to what I ordered, even though I paid IN-FULL at the time of ordering over 8 weeks prior. Well, long story short-the bedding finally arrived with 3 valances short =( So, back to square one...its the same cycle over and over.

RUDE customer service and poor communication. You would think that for a "higher" end store, they would be doing everything in their power to make their costumers happy. I WILL NEVER shop at Baby Grand again and will spread my opinions to all my pregnant friends and anyone who asks about this store.

Thanks Baby Grand for ruining my 1st and last visit!

Recommends

kmattso2

Joined 2 years ago

Great Shopping, Great Experience. I am SO glad I found this store! Being new to the twin cities (and state!) and a first time mom, this store was a life-saver! It was so nice to be able to get everything we needed in one place from such knowledgeable staff. A lot of people tried warning me not to shop in such a "high end" boutique because it's SO expensive but I did a lot of price comparison before buying anything and they were right on track with their competition. They even told me they would pricematch any other deal I found elsewhere.

I ended up buying my crib, changing table, stroller, carseat, bedding, cloth diapers, and various other little things through them.

The only thing I might note, is that my bedding took far longer than I was originally quoted. But in their defense, the fabric was on backorder from the company and when they were aware of it, they notified me. Obviously things happen that are out of their control and they dealt with the issue very well.

Will definitely be going back for things as my little girl gets bigger, and when we have another child.

Doesn't Recommend

macmama20

Joined 2 years ago

Mixed feelings. OK, so I am a neighborhood person and I try to support the local shops by buying local and not shopping online. I have been burned more than once (I know, shame on me) by Baby Grand. It breaks my heart, to be honest. The store is lovely and they carry many nice organic and eco-friendly items. We bought our crib, BOB and a high chair there... as well as many smaller day-to-day items.

Again, with many mixed emotions, I have to give them a poor rating for customer service.

The BOB took an additional 3 months to arrive - nearly 6 weeks after baby was born. Not only that, we were outright lied to about the arrival date. Not even, "hey we are not completely sure an exact date but..." They called to tell us it was in (finally) and when we showed up (immediately), it was not put together, which took an additional two days.

We had similar problems with the high chair and padding for the chair. I actually started noting what they were telling me because they continuously changed their story.

I still shop there from time to time, but will NEVER AGAIN special order anything.

Recommends

Ekma

Joined 2 years ago

Most Unique Selection. Baby Grand has a great selection of the baby gifts you WANT to have. Walking into Babies R Us is overwhelming because there are 30 options for every item. Baby Grand already has done the legwork and research and found the very best, small selection of items.

While I was waiting on a back-ordered stroller (due to the manufacturer) I was frustrated because I wanted to take my new infant on walks. Understanding my frustration, Baby Grand offered me the floor model to use until my own came in. I appreciated this personal accommodation.

Not only was I able to outfit my baby and house when my newborn arrived, I continue to trust their knowledge "as he grows" with a high chair, feeding supplies, and baby proofing.

Recommends

Mama05

Joined 3 years ago

Extensive Knowledge and Genuwine Care. I have two children and have acquired all my baby needs at this wonderful store! In working with the staff there I got the feeling that they cared about me personally and in making my experience a good one. They have extensive knowledge on all the baby products from car seats to furniture and were also VERY helpful in setting up my registry. I'd say they have everything you need there as a Babies R Us or Target would, and beyond...but the service and care you receive plus the unique products available is what sets them apart! I'd shop there again and recommend it to all. Check it out!

Recommends

Becky0538

Joined 3 years ago

Great Customer Service & Great Experience with Delivery. Baby Grand completely exceeded my expectations. Usually if you have a good experience with a store, you don't normally write a review, but I felt compelled after seeing these recent negative posts to write a glowing review :) I have three kids and have purchased all my furniture with Baby Grand. I've also used their delivery and set up service with all three - which is less expensive and more accommodating than anywhere else (good luck having something delivered from an online site!) They even were able to deliver the furniture on the weekends which was most convenient for my husband and I. I was completely satisfied and tell everyone to get their furniture (and all other items) with Baby Grand.