Baby Grand

Doesn't Recommend

MomMN

Joined 3 years ago

Why didn't I read the reviews first?. If I had read the reviews of this store I would have never shopped there; saving us all the hassle! Staff was incredibly rude, condescending & snobby. Prices are better else where & you'll get better customer service from buying from the web! Delivery was horrendous - we were left waiting more than 3 hours. One of our items was broken & when the replacement came we were left waiting for another 3 hours before they showed up. When addressing these disappointments with the store all concerns were dismissed or denied & I was told to shop else where! I just wish I HAD shopped some where else!

Recommends

KayVR

Joined 3 years ago

I LOVE this store!!. Baby Grand is my absolute favorite baby store!! Being a first time mom, I was venturing into a complete unknown territory. The staff at Baby Grand had unbelievable product knowledge and helped me not only plan my dream nursery but also explained how my car seat was going to fit onto my new stroller (which they put together for me AND installed my car seat free of charge). I was so happy. I could have purchased everything online, but I'm a firm believer in shopping local and supporting our mom and pop shops. Plus, that online vendor can't assemble my stroller for me or put together my nursery furniture!

Doesn't Recommend

KelH

Joined 3 years ago

Toxic Store. Lack of Professionalism and Plenty of Rudeness. We made two expensive purchases at this store and regret it profoundly. We hate to think about the day when a friend mentioned it to us and we decided to go there.

The first item arrived with the package open, was 3 years old, completely dirty and damaged. The owners acted as if they didn't know they had such an item in their store and said they would order a new one. It took the item too long to arrive. When we called to inquired regarding its status, they kept passing us from one person to another. Each one of them gave us a different ETA. Needless to say, we were very frustrated. On the good side, they gave us a small store credit.

We decided to give them another chance and order one more thing from them. It was even worse. They lied about the ETA so many time, even about the fact that they have never carried the item in the store. They didn't honor the agreement of the return and full refund.

The old lady in the store was very rude, unapologetic, she even dared to tell us where to shop next time and wanted to know when was my due date. All this shows how unprofessional, unethical and terribly is she and other employees are in her store.

We are never going back and told all of our expecting friends to stay away from that horrible store. We found the same things, even more and for cheaper at other store in Twin Cities as well as online.

Doesn't Recommend

Lutsen

Joined 4 years ago

Horrible Customer Service. We recently purchased a very expensive stroller at this store and after having it home from the store for one day, found it elsewhere for much less money, and from a place that would ship it to my sister's home out of state for free. Baby Grand had assemlbed the strolled for us without asking but also did not tell us that meant we couldn't return it. They would not honor the other price, would not ship it for my sister, and the owner of the store argued with my mother and pregnant sister for over an hour. My sister was sobbing (the owner could have cared less that his pregnant customer was so upset) and after eventually taking the stroller back, the owner actually told my mother and sister to never shop at his store again. I have shopped at baby grand for years and I was the one who suggested it to my mother and sister but per the owner's request we will not be back, and I will encourage my friends and family to do the same. I wish I would have read these other reviews before taking my poor sister to this store - I am glad we returned the stroller because they do not deserve our business.

Doesn't Recommend

flipflipflip

Joined 5 years ago

Cute store. Fine store, nice atmosphere. They have a good selection but not very much help. Lots of bamboo and organic things.

Recommends

Contributor

Joined 10 years ago

Find practically everything babies and small children might need at this family-run specialty shop located in a converted house.. In Short
Located in a cozy Victorian on posh Grand Avenue in St. Paul, Baby Grand indeed makes shopping for baby goods, well, grand. Along with expert service, here new parents and parents-to-be can find sweet stuffed toys, bassinets, cribs, Baby Bjorns and every gadget in between. But it's the high-style furniture, bedding, blankets and more located in the living room of the old home that make Baby Grand so great. Forget the ducks and bunnies on baby's new bed. This hip store stocks contemporary chic designs in an old home overflowing with hip baby gear galore.

Doesn't Recommend

shellistar2

Joined 5 years ago

RUN AWAY FAST!. We spent 600 on a stroller and accesories TWO years ago. They convinced us to buy the floor model and save 10%. I have emailed and called and still have no help from them. You see my stroller is missing a part to attach the canopy. So I have never been able to use it outside. Also, we ordered an extra set of tires for 45 and have yet to see them or our money back. I am thinking about sitting in front of their store during Grand old days protesting their store...

Also, as a side note it took 2 hours to get us out of the store while they searched for all the stroller parts, including the canopy. Should have been my cue to run. I did want a Bertini and not many stores carry them. I wish I would have ordered online - I still have yet to have full use of my stroller, my "baby" is now 20 months old :-(

Doesn't Recommend

stpaulmom7

Joined 5 years ago

Don't waste your time!. While all of the sales clerks at Baby Grand were very pleasant to work with and willing to research questions my husband and I will never be back, and will discourage anyone we know from patronizing this shop.

We ordered a crib and were told it would take 3-4 weeks to arrive. We had shopped long and hard and invested a lot of time in making a safe decision for our new baby. We didn't mind paying a little bit more for the opportunity to support a local shop and receive the customer service we were looking for.

Just after the 4th week rolled around I called BG (multiple times to finally get an answer) only to be told that not only was our crib not in, it was never coming in! We'd been waiting for 4 weeks for the crib to arrive and they never so much as bothered a considerate phone call to let us know. When I spoke with the manager she never mentioned receiving full credit back as an option until I inquired.

Go somewhere else if you want to receive what you order. Happy shopping!

Recommends

staceyk000

Joined 6 years ago

Great baby gear selection and deep industry knowledge!!!. I've shopped here over the past 3 years and have had both good and neutral experiences. Their selection of top notch brands of strollers + car seats + high chairs and baby furniture is great! The staff has taken the time to educate me and really make sure that I'm getting the right stroller + car seat + high chair for my specifc needs. You won't get this selection + service + knowledge combo at a mass retailer.

But if the store is busy the owner(s) and staff can get frsutrated - just beware. Leave and come back some other time ... it will be worth it. If you are there when traffic is slow you will get the attention you deserve! I think of Baby Grand as a small business with a personality. We all have a bad day once in a while.

I love my jogging stroller that I got there! And they were great about helping me get a replacement part for my high chair too. I'm in the process of upgrading my daughter's car seat and the service I'm getting is outstanding! Baby Grand is a family owned community based boutique shop in St. Paul .... opening a new store in Hopkins too! Yeah for me given my location. I won't have to drive 20 miles @ way to shop there anymore.

They try to price match on items and compete with chains. They may not be able to get as low on price - but they will make an honest effort. I would rather pay an extra $10 or so to keep my money local. That's a fair trade for the increased selection of specialty items and deep industry knowledge that they have.

Recommends

tinashaw

Joined 6 years ago

Top Notch. It's amazing how such a small shop can hold so much! What a great selection of highly-rated baby necessities and indulgences. The staff was informative, attentive (without seeming pushy) and very caring. Great selection of baby carriers, strollers and car seats--for very competative prices. They know quality!