St. Paul >Food & Dining > Copper Dome Restaurant
worst. Horrible experience
Cash Only! $1.50 ATM fee goes to Cooper Dome.
I enjoyed my service and food until I had to pay. I never have cash on me and didn't notice a very small sign in the entry until after I left.
They offer an ATM but prompts you to accept the transaction fee of $1.50 which will go to the Copper Dome. So, for a $7.65 meal the restaurant tries to get an extra 20% out of me instead of paying a merchant fee of 2.5% at the very max? I don't think so!
The 'old lady' that some people talked about wasn't very friendly but I don't it was on purpose. Although I did ask how much the ATM charge was and she first told me she doesn't know. So I check by swiping my card and cancelled the transaction, used my iphone to find my bank. While I was searching on my phone she finally told me she "thinks" the fee is $1.50 - she knew what it charged the whole time and didn't tell me because she knows it goes in her pocket and is not a good business practice.
I told them I'd rather drive to my bank a mile away and get cash for free.
To the owners - get a merchant account and a used processing machine and instead of charging customers to get cash, give them a 2% discount if they use cash instead of credit card.
Not sure how ATM machines work but it must be leased, or rented out - do the same with a credit card machine and avoid upsetting modern customers.
By the way, why accept personal checks without a way to verify funds but not accept credit cards? You are welcoming bad customers who will write bad checks and never come back. Better take no checks, but offer credit cards so your good customers won't have to pay a 'fee' to pay the bill.
Accept credit cards and I would give a five star.
P.S. I found this restaurant on City Search and planned on reviewing before I went so I am not the loud minority here, things could have been very different.
good food is not worth the HORRIBLE SERVICE.
My family has been customers of the Copper Dome for several years. The service has never been much to be desired especially by the older lady (part owner). She is rude and does nothing to make you feel welcomed or comfortable. In the past we have overlooked this in exchange for good food at a decent price. We decided to introduce the place to my husband's family a while back. It was a Sunday and though they don't take reservations we thought it would be nice to put in a "courtesy call" to let them know that we were coming in with a party of 12. The rest of us waited in our cars while my husband went in to put our name on the list --the older lady said that they were too busy to seat us and would not accomodate us unless we wanted to break up into small groups and sit all over the restaurant. My family has owned and operated a local restaurant for 40 years and we have NEVER refused service to a party for being too large. We have had walk-ins of over 20 people and done whatever neccesary to accomodate them just as if they were a party of 2. That was nearly 2 years ago and we have not been back since.
This morning we were in the mood for our old favorites from the Copper Dome so we decided to bypass the horrible service and order carry-out. When I called to place my breakfast order at 7:00 a.m. (as posted on the website as well as the FRONT DOOR) the old lady lied and said they didn't open until 7:30. I seriously feel like I am trying to get food from the "soup nazi"
Slow Service, Bad food, go anywhere else. My GF and I are trying out new breakfast places on Sundays and thought we'd give Copper Dome a try. Big mistake. When we arrived, we gave our name to the person up front, had to stand around because all of the seats were taken, not entirely bad, but then the guy calls our name and there were other people who obviously had been there long before us. He quickly seated the other people and took care of it, but it created an awkward situation, but that was the only thing that went even remotely well. A few minutes later, we were seated at a table near the back corner and were given menus. Waiter took our drink order, then disappeared for about 10-15 minutes. He reappeared, took our order. I ordered Bacon & Eggs (over easy), which also comes with 3 buttermilk pancakes. My GF noted that you have to ASK for real butter otherwise the serve margarine. So we were treated to a small plate of nearly frozen butter. About 15-20 minutes later, our food shows up. I added a pad of butter to the pancakes so it could melt some, then dug into the eggs. The eggs were over hard (or well done), they didn't even run a drop of yoke, they tasted like a hard boiled egg they were so over done. The bacon was tough, I don't know how this was possible, but it was difficult to eat and didn't finish it. The pancakes were the only thing that were not screwed up, but even I can make pancakes. Waiter was basically no where to be found the whole time, I managed to drink though my glass of water and my soft drink, after I was done eating he finally appeared and asked if I wanted a refill... kinda late don'tcha think? My GF had coffee and they brought her a container of it, however, it was very bitter and they only had non-dairy creamer to cut the bitterness... so I guess they didn't screw up the sugar packets at the table. But as she attempted to use a spoon at the table to mix the sugar, we both noticed that it was a dirty spoon, bit of dried lettuce or other green had stuck to it. The waiter disappeared again. Another person came by and cleared our table of dishes and about 10 minutes after that, the waiter showed up with the check... He should think himself lucky that I left $1 for a tip. Oh, and just to validate that this waiter was slow, the booth where a couple had been seated just before us was already being served food for the NEXT group of people to sit in the booth. As for the food, I've eaten at several other St. Paul restaurants for breakfast on Sundays, you can go North, South, East, or West of this place and do better for about the same money.
Enjoyed the whole experience!. I greatly enjoyed my experience at Copper Dome. It was my first time there. It was on a Wednesday morning around 10am, however, but the place was full. We were seated, serviced and fed in a reasonable amount of time. The almond syrup is my favorite! Pancakes were hot and fresh. The spinach, tomato, omelette with provolone cheese was excellent! Nice young waiter. Give it a try but I would suggest not on the weekends.
Worst Breakfast and Service in the Twin Cities. Breakfast is one of my favorite meals, and after a late night, I am always excited to go out to one of the many breakfast places in the Twin Cities. I have been to many of the establishments, and was looking forward to the Copper Dome which had been recommended to me by some of my friends. I was very excited to try out this place, hoping to add it to our rotations of restaurants. (It will not be added). We went on New Years Day, and it was not busy, and we still had to wait for a host to acknowledge us and seat us. We sat, and waited for someone to take our drink and food orders. We were quite hungry and it felt like we waited for a while. Somehow we had acquired a new waitress, who was unbelievably rude to us. She yelled at two of us for laughing at a picture from the previous night, and told us to be quiet because it was so busy in there. It wasn't. We waited WAY too long for our food, which when it got to our table, was cold. I inquired as to the whereabouts of my English Muffin, which had not come out with either round of food, and the waitress' reply was "It's not there yet. I will bring it when it's there." I didn't know exactly what this meant, there? At the Copper Dome? Did someone have to go get one from across the street? I waited for what turned out to be a very burnt English Muffin. In the amount of time that it took to get my English Muffin, my friend noticed that there was a black hair (that belonged to none of us) cooked into her food. When she alerted the waitress, the waitress did no believe her until my friend pointed out the hair, and took the food back. Now I work in food service, and in a situation like this, my friend's food becomes TOP priority. I mean come on, isn't it the Dome's goal to get its customers to return? Fifteen minutes later, the waitress returns, and asks my friend if she even wants her food anymore because it will take a really long time. I can't fit everything I want to write. Terrible food and service.
The worst breakfast of my life.... Everything tasted horrible... Basic things like eggs, milk, jam... Things that even I couldn't screw up that badly... I couldn't figure out what everybody else was doing there... Did I mention the service was horrible also? Long wait and rude. If you want good breakfast go to Hell's Kitchen in dwtn Minneapolis
Horrible Service!!. I've been to Copperdome probably 5 times, &the service has always been a little slow. Our last (and final!) visit on 11/01/08 was absoutely unacceptable. We had a group of 4, & when we arrived there were 3 girls ahead of us waiting to be sat. They got a table, & I waited up at the hostess stand for literally 8 minutes & nobody said a word to me! They walked by, almost every one of them, & couldn't even say hi, or stop to write my name down. I understand even though there were clean tables that we would still possibly have to wait, but someone could have atleast stopped to write my name down, so I could join my 3 guests who were sitting on the bench. The gentleman finally came to the host stand his first words were "how many?" No hello, or anything after I had been standing there for almost 10 min.! He got us a table, & we waited another 5 min. without any awknowledgement before one of my guests stopped a bus boy to ask if we could get some water. It took another 5 minutes for our server to come(we had to ask for her too.) She took our order - 4 simple breakfasts (eggs, bacon, toast, omelettes) Almost 40 minutes had passed & we still hadn't received our food! One of the cooks came out & observed the restaurant 3 times during our visit, yet we still hadn't received our food. We arrived there around 12:30, & it was almost 2:00, & still no food. We noticed the 2 ladies that were behind us to get sat were getting up to leave. We thought they were getting upset about the wait, as we were, but we peeked over & noticed dirty plates on their table. They arrived after us, had already eaten & were on their way out before we even got our food? That blew my mind! So after getting irritated - we noticed the 3 girls ahead of us to get sat, they looked irritated as well. My guest put his hands up (they were across the restaurant) and one girl said "an hour & a half!" Stating she thought it was crazy... cont.
Poor Service! Weak tasteless coffee!. I have tried on more than one ocassion to like this restaurant because the menu is interesting, but each time come up disappointed, mainly because of the spotty service. One of my favorite items was the cornmeal pancakes, but one time I took a bite into a rather sour tasting pancake. When I informed my server, she didn't believe me. I was unable to eat the rest of the plate, so there it sat on the edge of the table. To top it all off, I had to pay for my uneaten plate of sour pancakes. I returned to the restaurant on another time thinking that maybe the server had a bad day, but again my party ended up waiting for our food way past the time that the people around us, who had seated after us, got their food. We weren't offered an any acknowledgment or apology. So disappointing! I have more unpleasant encounters at the Copper Dome, but not the time to list them.
Delicious breakfast fare. Your eyes will pop out when you see the selection on the breakfast menu. We kept asking the server to come back, for we could not make up our minds! The scrambled eggs weren't anything special, but the pancakes were delicious. My friend had some sort of potato cake/omelet dish, which she enjoyed. With such low prices and variety for breakfast, you can't go wrong. If you're in the neighborhood, stop by...but check the hours first. We came in right at 2 pm and they sent us away! We were very disappointed, because we love their food. It has a nice, small town atmosphere I just love.
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