03/23/09

Sadly...

by ethylmae

I have loved this store for years, but sadly the retail store part of Cooks has declined lately. Times are tough every where, and what once was great customer service is now just so-so (they don't seem to have enough help). The whole look of the store seems to be in a bit of a decline as well. What once inspired me to buy something I didn't know I "needed" now seems routine and like any one else. The store has lost it's edge. What happened to you, Cooks?? Fingers crossed that you come around again!

• Pros: Great cooking classes
• Cons: Retail has gone down hill...

02/06/04

Excellent Customer Service

by emsyoung

I found the perfect spice rack by a company called Soho. It's these cute little magnetic stainless steel containers that come in sets of 5, 12, etc. that you mount in your cupboard or on your kitchen wall and they hold your spices with a clear top so you can see what is in your spice jar. Very retro and very practical for individuals with small kitchens. Cook of Crocus Hill did not have the 5 container set in stock, but had them on order and called me when they arrived. Excellent customer service!!