India Palace

08/17/11

Worst Customer Service, visit only to get humiliated

by Anks at Citysearch

I could have rated it no star but the option is not available. I am surprised how can people rate this restaurant with more than 1 star. I agree the food is good, but its not at all value for money. Also the service and hospitality is pathetic. It feels like this place is run by goons. They have no respect for their customers, they don't listen if you request, they make such a silly face while serving you. There are so many good places to eat in Minneapolis, please do not waste your money for getting yourself humiliated by visiting this place.

I agree with people who are rating this hotel with 1 star. This hotel should close down.

06/04/11

Verse customer service ever

by Joby John at Citysearch

India palace is providing the most verse customer service in this country.They are thinking all the indian people are stupid.They don't know how to behave people and their food is the most verse food ever.They are thinking you can cheat people in this country.May be they can do in india.But they cant do it here in US.So all the people be aware of these stupid people.

05/07/11

Good Buffet with Minimal Customer Service

by hushasha40 at Citysearch

Having read a few other reviews, I can certainly agree that customer service is not a high priority for the staff. I dined at India Palace earlier this week for lunch with friends and enjoyed the very good buffet. The food ranged from mild to spicy, from savory to sweet. We were seated right away and the server gave us the drinks that we requested. Used plates were removed from our table in a timely fashion, although service did end toward the end of the buffet as all of the waitstaff sat down across from our table and enjoyed their own lunch. No one on the staff was especially accommodating, but no one was downright rude either.

I agree with others that it is probably best to eat earlier than later at this restaurant. If not, you may end up looking for non-existant service after the waitstaff's lunch begins.

03/01/11

Delivery?????

by wendyhel at Citysearch

I keep getting directed here for delivery (other than pizza) and when I called, they don't deliver.

I wish it was clear when or whether they really do deliver.

The menu looked great. I might try it sometime when I go out.

06/12/10

Don't ever be the last diners at this restaurant

by Birdsofafeather at Citysearch

I used to love India Palace. Our last dining experience was very strange, because everything has always been good, but don't end up being the last diners left in this restaurant, unless you want the wait staff to turn on you. Going on break is far more important than customer service at India Palace.

We went on a Saturday around 1:30 for the buffet and there was only one other table seated. We were not informed, when we were seated at a dirty table, that the buffet was not only sparsely stocked, but wouldn't be replenished. We were not be offered a menu to order off of in lieu of the buffet and our beverage order was not taken. At this point we should have just left, but we stayed, because we used to love going there. Bad move.

A waiter approached the table and said they were going to close soon and asked us if we wanted our check, it was 2:00 and they close at 2:30. When we went to pay, we asked to speak to a manager and were denied by a very tall rude waiter that told us the manager would not care. He stood there glaring at us while we paid. At this point the situation became heated I told them the service was awful and asked why they were treating us badly. He said they were closing and we showed up too late. I asked why they let us in and why the door was unlocked and he said, because they were still open. We told them we would not be coming back and the waiter said good, don't come back.

Lesson is: don't show up too late by their standards, because you will be treated disrespectfully. I always thought too late was when the door was locked, but, in the case of India Palace, its when they decide they don't want to uphold any level of proper customer service.

• Pros: Pros out weighed by the con
• Cons: Awful Service