Khan's Mongolian Barbeque

01/23/12

Crappy Service but Awesome Food

by Vampiresinc at Citysearch

I have been going to this location for awhile now think almost 15 years now. and the last few years I have tried to go to the coon rapids location, since we have been getting better service their. but most of the time we are on this end of town.

This weekend (1/20/2012) - we decided why not we haven't been here for a bit maybe they have gotten better on there service. Umm I guess not our server skipped over us multiple times, to the point we had to grab him to get service and ask for our rice, which at this point we were almost done with our first plate. I really love the food and the only reason I go back.

FYI - getting rid of the chicken wings and sweet/sour sauce for what ever the other stuff was suppose to be was a bad decision. I guess I wouldn't mind losing the chicken wings but love them, if you got rid of the new sauce and replaced it with your old sauces as I liked the Chinese mustard and sweet and sour.

Not sure what changes you need to make but let this continue and I think your going to lose your customer base as I saw no one eating the new appetizer and if they have been getting the same service as us, which I don't know I'm sure newer people will just choose not to come back.

01/11/12

Sooo Good

by Future Mrs L at Citysearch

Delicious food, casual atmosphere! Love this place!!

08/04/10

This place is awesome!

by LissFirefly at Citysearch

I went here first with a group from work at my last job, when they say fill up your bowl, they're not kidding. Food, when cooked, tends to shrink, so if you want your fill, overload that bowl, or better yet, get two bowls!

I love this place!

06/21/09

Come for the buffet, stay for the delicious sweet rolls!

by mzmpls at Citysearch

Khan's is such a great place, I'd eat here at least once a week if I could! They always serve a great mini appetizer sampler which I love! The selection is great and making a custom dish is fun and satisfying. At the end of the meal, nothing beats those delicious sweet rolls!!!

• Pros: Everyone can find something at Khan's!
• Cons: Over-eating is a given here...

04/20/09

POOR SERVICE CORRECTED BY OWNER OF KHANS

by kathe at Citysearch

I have been a customer of Khans for the past ten years. Good food, reasonable and usually good service. However this past Sunday I experienced the worst service of my life. I ordered tea and hot tea arrived, I told the waiter that I had intented to order ice tea, he seemed very irrated and brought back ice tea. My daughter asked for sugar he never brought it so after several minutes I asked the manager and he delivered it to the table. Later I tried getting the waiters attention for refills and he obviously ignored us. He walked by again and I asked if we could get refills and he replied in a few minutes. The refills never came. I asked the manager if we could only be charged for one drink since each drink comes with one refill and he said yes. Later Mike the waiter comes with the bill and I said we should have only been charged for one of the teas and he replied "I should also be charging you for the hot teas that I had to replace" I said I have never been treated so poorly by an establishment and he said "well don't come back then" When I went over to the manager to ask for the owners name, he didn't give me the name but gave me local restaurant phone numbers and he said I'm sorry I forgot to tell him to only charge you for one drink, but he didn't offer to make it right.

I phone the owner of Khans and explained what happened. Two days later I received a letter of apology and she reimbursed the cost of our meal. This made all the difference to me. I edited the rating from two stars to five stars. Sheri and Mitch thank you for taking care of your customers!

• Pros: good food and reasonable
• Cons: bad service was taken care of by owner's Sheri and Mitch