09/18/09

For 20+ years, as good as it gets...better actually!!!!!!!

by JCE

In 1985, I showed up at Robert Paul TV after being lied to by more than one of the large chain stores. Ben (the current owner) helped me that day. I bought my first big screen TV from Ben on the spot. They delivered my TV the same day and set it up so that a few hours after visiting their store, I was enjoying Wimbledon tennis on a big screen.

A couple of times I strayed and tried one of the big chain stores or purchased stuff on-line. Each time I ended up wishing I had stuck with Robert Paul.

The folks at Robert Paul TV really know what they are talking about. I have never been pressured or felt like they were "up selling." Since that day back in 1985, I have purchased every sort of audio/video gear under the sun from Robert Paul TV. I have never regretted a single purchase. I wish that I could say the same for other purchases that I have made over the years.

I find the negative comments very hard to believe. After dozens of purchases, I have never had any unpleasant, unprofessional, discourteous, or negative experiences of any kind!

Within the next few weeks, I am going to be purchasing a 46 inch HD LCD TV for in front of my treadmill…best way to watch college football ever!!!! Guess where I am going to get my TV…yep, Robert Paul.

• Pros: Price, product knowledge, service, and attitude
• Cons: Haven't found any in the 20+ years

06/30/09

what a joke and never again

by VJS

Bought a 50" plazma and blew the power supply, called with the problem and they said it was still under warranty "wrong" They never told me it wont be covered but they still ordered parts for the repair anyway, I called to check the status after a week and it was then they told me it wont be covered under warranty but will have the parts in about a week and will cost $400-500 to fix. I chose Robert Paul when I made my purchase for added value for after sale service over a box store but with lack of support and cheap ways to make a buck I think any store would support you better or at least tell you up front what is going on. I would never recommend Robert Paul for anything

• Pros: know the product
• Cons: service is a joke

02/09/09

Robert Paul TV gets an A+ from me

by floyd7

I was very impressed with their service. I bought a new TV from them. They came and installed the new TV and took away the giant heavy old TV that I had (for a reasonable fee). After that I thought of a bunch of questions and called them a few times throughout the day. They were friendly, polite and very informative. I would most definitely recommend them and would go back to them without a doubt.

• Pros: Same day service for new TV