I was severely disappointed with this restaurant. For the quality of the food and for what you receive the prices are outrageous. $34 for two overdone beef medallions with some potatoes and no vegetables….$25 for salmon with dill sauce and although it was delicious it just came with some steamed veggies but no starch. The service was horrible we had to ask for our check several times to several servers because apparently they were all ‘sharing’ the tables. I would not recommend this place to anyone. The service is bad and the food is not up to par with the price they charge.
Mediocre and Pedestrian. Recently we celebrated my mother's 78th birthday here, out of family nostalgia. The disappointment was comprehensive. The decor is dated, not retro (if you dined here in 1985, you know exactly what it looks like today). It's far from "casual, yet elegant"; sauces are served in plastic cups and the chairs are Knights-of-Columbus-banquet-hall -quality. The menu is run of the mill and the selection limited - a New York Strip will cost you $35 and is about the quality you get from an upscale grocery store. We brought in a chocolate, whipped cream birthday cake (my mother's favorite, and not offered on the menu), and they charged us a surcharge fee of $1.00/per person, to be able to serve it. This is on top of having purchased over $400 of appetizers, wine, and entrees. Really, Kozlak's?!? If you're looking for mediocre quality food at high quality prices, from a place that will nickel and dime you, this is your restaurant! Our family, however, will not be back.
Lousy Service, Nasty Owner..
We regretted choosing this place for dinner. The server apparently forgot about us. Then the service was poor.
Lynn the owner was nasty to deal with, sounded an unhappy woman.
The environment is very nice, food was good, but the staff does not greet,welcome nor do they care, lousy customer service.
we don't mind the price, but due to poor treatment it was not a pleasure to be there, not worth it.
Their poor service left a bad impression over all.
Your palette and your wallet will be better off elsewhere!.
Of all the wonderful places to eat in the cities, this is most definitely not one of them. Bad service, bad atmosphere, and an extremely negative and distasteful owner.
I gave one star because it wouldn't let me give less than that.
What a horrible person!.
I was at this place a few days ago. I don't know if the manager (Lynn) thinks her customers are deaf or what, but she LOUDLY was talking very rudely about her staff, about a CUSTOMER at the bar, and about someone calling to make a reservation. It must be exhausting to be so negative! I seriously couldn't believe her attitude. What's funny is I've been here before as a kid, I was excited to go out to eat there when I did a few days ago, and I was telling people at work. A few people said to look and see if the owner Lynn still was there, they said they'd worked there or had a friend or something who did in highschool and apparently this Lynn lady is hell on wheels. Like, a total and complete psycho. I think its funny that she has this reputation that is totally true! What a miserable person. She must have a sad life.
Oh, PS. Food= eh. Not worth coming back. Unless you enjoy funding this woman's pathetic life.
Sadly gone downhill....
I've visited Kozlak's Royal Oaks on and off for many years. Unfortunately what I remember as a great restaurant is no longer.
We (two of us) went for a special occasion dinner and had the wild mushroom appetizer ($10) which was okay, but with few wild mushrooms. I ordered the walleye with pecan demi glaze ($27) and he ordered the flat iron steak with a peppercorn demi sauce ($21). The entrees come with potato and salad or soup. Salad bar is $3 more. My feeling is for higher priced entrees, include the salad bar or price the entrees to include it. The salad that came with the entree was romaine on a six inch plate tossed with dressing and parm with croutons, very dull.
The steak was okay but too thick for the tougher (but flavorful) flat iron cut steak. I was swimming in way to much sauce with so many peppercorns it was not pleasant to eat. The walleye had to heavy of a flour coating on it with a sauce that was more like brown gravy with pecans than a demi glaze. I think some of the cooks may need more training!
The dining room is looking sadly old and worn. Duct tape on the carpets and stained chairs. Looks like the restaurant is trying to cut corners to save money?
The bill for two with one drink each and two (not hot) coffees was $92. Overpriced for the quality of food and worn decor.
The service was good.
Kozlak owners please know there are so many "great" places to spend our dining dollars and make some needed changes soon!
Our Christmas Dinner was almost ruined!!!. We made reservations for the 12 of us to have Christmas Brunch at Kozlak's. We were almost giddy because we would not have to do the work. How fun for us and our family loved the idea. Well, when the "owner Lynn" called to confirm everything, my husband told her there would be 2 more. She became so rude to my husband and he handed me the phone. The conversation with her was so awful, I just can't believe she can still be in business. We called back and cancelled and her response was "That's just fine". How could she ruin what we thought was a very, merry christmas for us? This morning we made new plans and I know it will be wonderful since Cozzetta's is catering our dinner. I hope "the owner" has a very, merry christmas.
We are often treated very poorly here.
By the OWNER!
She (Lynn) gives terrible Customer Service, is rude to the guests, and has an overall terrible attitude! Please take some time off -- you need it with an attitude like you have!
We will NOT be going back to this place anytime soon!
Poor Customer Service and hair baked in food...no resolution. I received a groupon for my birthday for Kozlak's. We got there when it first opened for lunch for a Thursday buffet but the food was not ready. Buns were out but then they were taken away. Filled up on salad before the hot food finally came out. We had $4 left from the groupon that could not be used towards tax or tip so we asked to buy a dessert to go. We were told most people let them have the extra money...told this by the owner, Lynn, at least she said she was the owner. We paid $3.50 more for a $7.50 brownie. Got it home and there was a hair baked through it. GROSS! It also was not a full brownie, a large corner was missing. For $7.50 there ought to be a whole brownie. I called about the hair and Lynn offered to refund the $7.50 but only after a lecture where she made me feel cheap for using the groupon. I suggested if she does not like people to use the groupons perhaps she should not offer them. A week later still no check but she did call and spoke to my husband and said she would send a check for $3.50! Talk about cheap!! My mother and her friends have been long time patrons of this place but they all agree that the service has gone way downhill.
Great Food, Terrible Service.
My husband and I tried Kozlak's for our anniversary dinner and spent most of the night waiting for our server to get his act together.
It took about 15 minutes from the time we sat down before he acknowledged us and took our drink orders. It really wasn't that busy in his section, but he struggled with juggling multiple tables.
After forgetting the drink orders and going back for them, he was ready to take our orders. I said I would have one of the specials and our server replied, "No, you won't and don't think about getting the prime rib either." I would have appreciated a heads-up that they were out of our top two dinner selections when he took our drink orders.
The food was excellent, but we didn't receive our entrees until 70 minutes after we sat down at our table. It took our server two tries to remember we needed bread with our salads and he didn't ask how our food was until we were done with the meal. After my wine glass was empty for 15 minutes, my husband finally flagged down a bus boy in our server's absence.
And here's the best part of all...he had an assistant. There were two of them and it still took that long!
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