Shane Co. in Minnetonka specializes in engagement rings, wedding rings, loose diamonds, and fashion jewelry with diamonds, rubies, sapphires, and pearls. We are a direct diamond importer. We buy our diamonds from the diamond cutters, avoiding middleman markups, and pass the savings on to you. Because we have the lowest diamond prices, you get a larger, more beautiful diamond for your money. We don't charge add-on fees for setting your diamond, sizing your ring, or for a maintenance agreement. With our low prices and no add-on fees, you save hundreds, even thousands of dollars. We have the largest selection of engagement rings, wedding rings, and loose diamonds in the state, including many exclusive styles available only at Shane Co. Free Lifetime Warranty, Unconditional 60-day Refund or Exchange Guarantee. …
Disappointing and Disinterested.
I went into Shane Co a few weeks ago with one of my girl friends to pick out my engagement ring and diamond. My boyfriend is currently living in Indiana so he told me to pick out what I wanted and he would buy when he visited for a week. I had gone into Wedding Day Diamonds a week before and found a ring and diamond that I really liked. But since this is such a big purchase, I wanted to make sure I was absolutely certain about what I was getting.
I went to Shane Co, with fairly high expectations, eager to look at the selection they had. We met with an assistant manager who showed us around the store and helped pick out a ring and diamond. I mentioned I had a picture of a ring I wanted from Wedding Day, and he immediately began badmouthing them. I attributed it to competition in the business, but it still wasn't a good way to win a customer. He was also pretty vague about the warranty, which was pretty important to me since I"m an active person.
At the end of the whole presentation, I really liked the ring, which was similar to what I saw at Wedding Day. Although I really liked the diamond and ring he showed, it seemed like he didn't believe I was truly serious in buying. I dont know if it was because my boyfriend wasn't there or not, but it was a turn off. I never got any follow up on our visit, and didn't feel like I was worth his time.
Well, my now FIANCE visited last week and guess where we did NOT buy my ring from?? Shane Co was a very disappointing experience. My fiance bought from Wedding Day, and he felt just as great about the whole experience and purchase as I did.
A business does not need to talk down a competitor to get a customer. It should be a warning sign to anyone who hears it.
Disappointing comments from salesman.
My boyfriend and I visited the Minnetonka Shane store about a month ago. We met with a salesman there who made it clear that he didn't like the type of ring I was trying on (halo engagement rings): "Yeah, I prefer more of a classic setting. Honestly, every girl who walks in here wearing knee-high boots and Prada sunglasses wants one of these halo rings. They're really trendy." Um, excuse me....but who's going to end up wearing the ring. You or ME, sir? Another great comment he made to my boyfriend: "The problem with the halo ring is that you're pretty much committed to a certain diamond size. And for most women, diamonds shrink as they get older." I informed him that I will be happy with whatever diamond I receive and will not want something bigger as I get older.
How disappointing that someone would make these comments! I left Shane with a bad taste in my mouth. They will NOT be getting our business!
Avoid my mistake. Terrible experience, PLEASE do not let them work on your jewelry. I took my wedding band in just to have a small diamond re-fastened. When I picked it up, they had polished out the brushed finish that was on my band. I returned, not once, but three times and they still can’t put something as simple as a brushed finish back on the band. To make matters worse, the band is now warped. I will now take it to a jeweler and after paying for it, hopefully have my one year old wedding band back to how it was in the first place.
my experience. I have purchased items from both the Denver and Minnesota Shane Companys and i have always enjoyed shopping there. I recently heard that they filed chapter 11 bankruptcy to reorganize as a company. I also heard that people claimed they were not living up to their guarantees. But when i went in there 3 days ago, not only did they replaced a chipped diamond on my wifes ring at no charge, they also gave me all the money i paid for my gold ring towards the purchase of a new ring. I support Shane Co.!!! And thanks for all your help over the years. CHIRS JOHNSON
It is NOT business as usual.
My fiance purchased a ring without telling me, proposed to me, then we started ring shopping together. I didnt like the mountings at Shane Co, so we went to go refund the ring. It hadn't even been 30 days yet (they have 60 day guarantee) and we were refused anything but store credit/exchanges because they had filed for Chapter 11, YET they are running their business as NORMAL. I am going to small claims court to get the money back, and reporting them. If they want to remain a competitor in their industry, they should RESPECT their guarantees and warranties. I don't know much about law, or court ordered mandates, but I know that as a company who claims to be your friend in the diamond business, they should AT least stay true to their guarantees. An engagement ring is NO small investment, and it is something that you will have for life. Being in the industry they are in, they should KNOW this. I am beyond disgusted and angry with them myself, and I swear that I will get what's MINE.
I disagree that it is 'business as usual'. As a company, you can still stand true to your guarantees/warranties. Especially being in this industry. BTW, it seems as though all of the Denver locations seem to be claiming to continue honoring warranties for all jewelry bought. They do NOT even have quality diamonds there. Personally, the sales guy who helped my fiance didnt even go over the cut grade of the diamond! You dont even know what you are buying, and they offer such a small selection of mountings for engagement rings. No designer mountings. Everything is BASIC there. I wouldnt recommend it, and I now see why they were going BANKRUPT!
No change to guarantee's or warranties!. The ONLY thing that this affects is the person who purchased prior to January 12th and wants a refund. They will still take care of ALL merchandise and you are welcome to exchange. The law restricts Shane from refunding money prior to the filing. NO SERVICES WILL COST A PENNY, AS USUAL!
Shane Company FIled Bankruptcy and I lost out 1-15-09 DO NOT BUY HERE. I bought a diamond on Tuesday Night, my girlfriend was not with me and I was told about their lifetime guarantee (which is no longer because of bankruptcy), and I was told to suprise her and I could return it if she did not like it. The next day, we both had off and went shopping and she found a diamond at another store that was much better quality. I then went to Shane to return the diamond a day later, and the salesperson said they could not return it because a judge in bankruptcy court said they could not return any jewelry. I couldn't believe it. I later found out that before I had purchased the diamond, Shane had already filed bankruptcy and that the salesperson lied to me about lifetime guarantees and return policy. There are none. He new they were already bankrupt when he sold me. No where on my receipt does it say final sale, no signs in the store said all sales are final. I got scammed. I then went on their website and it still had a return policy. But they have not changed their website to reflect the state of their company in bankruptcy. My advice, do not loose out on an engagement ring, a ring that is most important to you and your future wife. Stay away they are a sinking ship. The sales staff is not telling the whole truth so they can make commision dollars.
Editorial Review by Citysearch Editors. Designer and custom gold, platinum, diamond and pearl jewelry; also loose diamonds, repairs and a 30-day money-back guarantee.
Best customer service and "human service".
I visited your Minnetonka MN store and your sales rep, Lois B., assisted me in selecting a new mounting for my diamond.
It was a most pleasant and enjoyable experience. She went above and beyond the normal customer service to make sure I was satisfied and was sure I had explored every option in my choice of a new mounting for my diamond.
In addition, my daughter and grandchildren accompanied me for this "event." Lois was most cordial in making sure that the children were adequately taken care of and provided refreshments and games to occupy their time while their Mother and I explored my options.
Thank you and thank Lois.
I ABSOLUTELY LOVE MY "NEW RING" !!!!!!!!!!!!!!!!!!!!!
I'm not sure if other reviewers just had personality conflicts with the sales people or what, because I had a great time with Shane Co. in Minnetonka. I had already been to a few other jewelry places and was looking for an engagement ring, already with a very good idea of what I was looking for. The lady I worked with respected that and only put in what was relevant to me. She never pressured me to buy, and in fact she made sure to show me diamonds that were less expensive options than the diamond I had my eye on. I was asked by a couple people during my browsing if I would like anything to drink or if they could help me at all. Maybe this bothers some customers, but I appreciate concern for customers (personal or directed by management) and responded politely. Put yourself in their shoes if you're one to be annoyed.
I like the warranty found at Shane Co. (though I can only speak for engagement rings, I've not bought other jewelry there yet), I liked that I could take as much of the sales lady's time as I wanted without any pressure to hurry, I scrutinized the diamonds to my satisfaction, and the customer service person who billed me was patient and respectful.
I have been to Wedding Day Diamonds, Shane Co., Jared, Zales, and others, and while I had pretty good experiences at several, Wedding Day and Shane were easily my two favorite. As it happened, Shane had the ring that I knew she would like best. Otherwise, the loose diamonds and service at both were very good, in my opinion. Both WD and Shane let you examine diamonds through the loupe and/or "gemscope" and with a perfectly white background to compare color. I would definitely shop Shane Co. again and recommend them to friends.
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