Cost Cutters

Doesn't Recommend

Rachel D.

Joined 2 months ago

I was there waaaay longer than they said i was going to be there, and when i got home i realized my color was SO bad!! one side of my head had more highlights than the other and the girl didn't even get to my ROOTS!!! my cut was uneven and when I called to complain, the woman told me it was my fault because i had more hair than she thought I had (because I'm the trained professional right!!??) and when I asked to speak to her boss, she informed me SHE was the manager and refused to let me speak with anyone else. She refused to refund me my money and told me all she would do is let me come in so she can fix it.... right, like I'd ever want her to touch my hair again. When I finally spoke to the Distract Manager, she immediately had an attitude with me and said she had been working with the manager (who did my hair) for some time so it was unlikely she was as rude as I "claimed" she was!! Then she told me she would not refund me the full amount!! serious, I strongly suggest going somewhere else. SOOOO UNPROFESSIONAL!!!