Chaska >Finance & Financial Services >
Banks >Klein Bank
Terrible customer service and fee happy.
This bank chain is the worst! 12 or 15 years ago I would have had a different opinion as my hometown bank was the best before being linked up with this horrible chain. You make an error and it is your fault, no pity, no understanding.....ok But then THEY make an error!!!! NO ownership no apology no anything. But a thanks for being understanding.
They will happily charge you a fee for anything, change the account terms of the type of account you have and charge fees for that.
They say they have an emphasis on customer service... Yeah not the case. It is customer service in the sense that they will email you back at the speed of light a bunch of crap you didn't ask for ignore the issue and finish with have a nice day..... Whatever! My family has banked with them for over 50 years and they have had enough as well.
I would have given a no star rating
AWFUL AWFUL AWFUL. if i could id rate this negative 8 stars! it was awful. awful people, awful atmosphere, and awful information. no help at all and all the employees seemed eager to get rid of their customers instead of help them. not the kind of customer service you want from a bank. SUX SUX SUX SUX SUX
Horrible Mishandling of Mortgates.
Klein indicated they would not sell a mortgage but manage it themselves. Then suddenly, with two weeks to close when all inspections are done, clean and paid for and the appraisal was accepted, they decided to sell the mortgage to HUGE U.S. Bank. When U.S bank won't buy it, Klein decides they don't want the mortgage either.
The home deal falls through after pre approving the buyer with a 20% CASH down payment.
Months of time and effort for seller, buyer, both realtors, appraisers and inspectors, WASTED.
Stay away from Klein Bank.
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