Boston Garden Restaurant

09/14/09

Metro Dining Club members AVOID THIS RESTAURANT........

by CCaatt

EVERYONE avoid this restaurant !! CUSTOMER ABUSE! 9/12/09 - This was the worst restaurant experience I have had in a long, long time. We purchased the MDC cards to try new restaurants....and I assume Boston Garden signed up to gain new customers! My "Boston Garden" Metro Dining Card reads: Enjoy one complimentary pizza when a second pizza of equal or greater value is purchased - value up to $10.00 (carry out only). I ordered 2 medium pizza's - one w/ 3 toppings and one w/ 2 toppings anticipating the 2 topping pizza would be free. Upon pick-up, the female running the front counter charged me $14+. WOW!! After viewing my receipt, I asked her why she only gave me credit for one basic cheese pizza ($6.95) and not the additional 2 toppings (again, card does NOT say complimentary CHEESE pizza, it says complimentary PIZZA when one of equal or greater value is purchased). She proceeds to give me some lame explanation that I questioned (given how the card reads after all). She then asks the Manager/cook (could have been the owner for all I know) to "explain to me how the credit on the dining card works and why I am not receiving credit for the entire second pizza". He RUDELY says (right in front of me) "just give her what she wants, I'm not going to stand here and ARGUE about it". He then adds "it's not like our prices aren't cheap enough as it is". Even though he directly insulted me (the CUSTOMER) and I stood there aghast, I remained quiet and it took all of my patience to refrain from saying "$14 is NOT a "cheap" Medium pizza - I'd just like what you have ADVERTISED"!! It was very obvious from their reaction that I haven't been the first customer to question their credit policy on the MDC cards. However, does the rudeness stop here?? No, no, no!! The woman, attempting to give me my refund, kept punching and pounding the register keys - literally like a 5 year old - whining that it wouldn't open. Finally, the Mgr opened the drawer and gave me the money due back to me (how dare I ask for what was advertised!!!). The outright rude and abusive behavior was inexcusable. The lack of maturity of these two was amazing - I was so embarrassed for them and it was uncomfortable to watch and be a part of. My only regret is that I didn't give both pizza's back and demand a full refund (on top of all this, pizza's were nothing special and one was smaller than the other besides). Boston Garden....Marketing Lesson 101....if you only want to give away a CHEESE pizza, then it should SAY CHEESE pizza (all toppings extra), NOT COMPLIMENTARY PIZZA. AND....you could have limited the VALUE at $6.95 !!!!!!!!!!!! Not only did you not gain a new customer by your disgusting utterly obnoxious behavior, but you got this nice review to boot. Way to go.......that's the way to gain and keep new business!! People....There are plenty of other places to dine in Hopkins.....seek them out! No one should have to endure such inexcusable customer abuse. The "cheap prices" they claim does not give them the right to insult you. If you are taking in the $2 movie.....spend a few bucks more on dinner and go anywhere but here. It was a hideous experience and I will never set foot in this dive again. From reading some of the other reviews, sounds like I'm not the only disgusted ex-customer!

• Pros: Not a thing!
• Cons: Customer Abuse!

03/01/09

Still that hometown feel!

by mercyme22

This resturant has been around for a long time, and it is obvious by the decor, but everything about it still has the hometown feel. I love their spaghetti with meat sauce and cheese on the toast - I have been having that for years and it is still good. The husband and I have also had their pizza and subs, very good. As well as their salads, they put a little seasoning in the salad that makes it great. Don't expect super fast service but it the same as every other resturant out there, plus their prices haven't gone up like everyone elses and you still get the same amount of food. Highly recommended for all :)

• Pros: great food & pricing
• Cons: parking is tight at times plus cofirm hours, they are different then listed on this site at times.

05/09/08

Worst restaurant I've ever been to!

by opiumwars

The food was horrible, and the service was worst. It literally seemed as though they were trying to do a bad job. They certainly couldn't have done worse. We got food we didn't order, we didn't get food we did order, they charged more than the advertised price, they gave us an empty bottle of ketchup and refused to bring more, entrees came out piecemeal and up to 15 minutes apart, etc. When we asked to have the price of the food we didn't order and didn't eat, they graciously removed $2 of the $15 bill for those items.

In summation, I don't think I'll go again.

• Pros: Ample parking
• Cons: Everything else