As my wife and I were waiting in a long car wash line on last Sunday, your employee rapped on our window and offered us a $2 coupon as an apology for the wait. First we talked about how nice it was of Bobby & Steve s. Then we talked about what we should do with the coupon. We decided. My wife went inside to buy something. She returned to the car and we talked about what she'd bought. All that attention to other things shortened the perceived wait by quite some time. Smart move, Bobby & Steve!
Excellent service staff. Brought my Jeep in this morning for an oil change and to have an odd noise that's been bugging me checked out. They told me what was wrong and all the choices I had. Very thorough. I was still in and out within an hour, even after they fixed the problem and did an oil change. Their lounge upstairs was an awesome place to hang out and eat my breakfast while I waited too. Will def be back.
The customer service here is exceptional. They are willing to work with you and answer all of your questions.
Just wanted to say thanks for the excellent service you provided. Without you guys, who knows how long I would have been stranded on the side of the highway.
My power steering was starting to give me issues when I had enough and took it straight to B&S place. They found out what the problem was, fixed it and had me back on the road in no time.
Quick and to the point!! The technician looking at my Volvo knew exactly what to look for and I was overall very pleased.
I work in the restaurant industry and know how important customer service is. I just wanted to say they did a fantastic job. Most times people don't take the time to point it out or take it for granted. Thank you, your service was much appreciated.
Bobby & Steve's: You saved me today.
Lately, my life has seemed out of control. Well, out of my control. My relationship with my husband had become a place of anger and frustration. The relationship with my family? Not much better. I got to work this morning and just sat in my car, crying. I was trying to decide whether or not to stay. Not leave and go home but to leave. Run away. Just go and not look back.
I was early by 30 minutes so I decided to go to Bobby and Steve's, right near my job. When I pulled in, I felt as if the walls were crashing down, I couldn't think or react. I went inside and decided that I would get a breakfast sandwich. There weren’t any without bacon so I asked if one could be made without meat.... No problem, he said. As I stood there waiting, I looked down and on the counter were 4 copies of your Pegasus Newsletter. The Pegasus, although mythical, has always been a symbol of hope, beauty and magic to me. So I picked up one of the copies, gathered my food and left for my office.
As I ate my sandwich, I took out your newsletter and started from the back...an odd habit of mine...lol.
What I found and read, literally made me cry. Happy tears!!! 10 Ways to be a better Wife...an excerpt from "Who Moved My Cheese" (a book I have given to many people...I had forgotten), The Lies we Believe, How to be Happy in Life...Putting things in Perspective....I believe that all things happen for a reason....I believe that I was meant to be at Bobby and Steve's this morning to find your newsletter. I believe the universe was looking out for me, as always. I have read and re-read from cover to cover.
So, I didn't run away. Instead, I called my Husband and told him that I knew everything was going to be okay...I told him how grateful I was for his love and support. That he IS my best friend and how loving me is his choice and how lucky I was.
Thank you for reminding me that every day is a gift we are given, to start again every morning with a clean slate. It is a choice to be happy. I choose to be joyful, to never give up, be grateful for ALL of Life, to laugh and love, and to forgive. May God bless you. And thank you for the reminder of how precious our time is and not to waste one moment in regret.
I just had my vehicle in to replace brake light/bulb. Just wanted to let everyone know that even on New Years Day, Bobby & Steve's has exceptional staff working. They were very friendly and took care of my concerns asap. The location is very convenient and I even learned that they do pick-ups for nearby businesses so I will definitely be taking advantage of that for my next oil change, as I work right across the street. Again, great job, great customer service. Be back soon!
I just wanted to take a minute to give
"kudos" to the staff at your location. I called around 6:20 last night after going to my car after work and finding it wouldn't start. From the tow driver to the service desk person to the car wash person, they couldn't have been any friendlier! It was under 2 hours from the time I first called to walking in my door at my house in Eden Prairie after having a new battery installed!
Customer service often leaves a lot to be desired these days, but your staff was great! An employee walking in from outside even held the door open for me on my way out!
Anyway, you have a good crew working there! I'm so glad I made the call to your business when my car wouldn't start. I'd never been there before, but I will definitely be back!
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