3950 Green Heights Trl SW, Prior Lake, MN | Directions 5537244.710879 -93.441071
Great restaurant, Great location – A few friends and I stopped by for drinks and dinner. We had a great time. I thought the food was good. I never noticed the service, which is what you want. They brought the food on time, no problems and got out of our way :)
Not worth it – I went here with a few of my extended family members. There we 8 of us so we called ahead to make sure we didn't need a reservation. We didn't.
So we show up and the place is packed. They said a 25 minute wait but it was only about 10 or 15 which was nice.
We get seated at 2 tables put together that were not really meant for 8 people, it was still dirty and wet. We ended up moving to a nearby table because it looked bigger. That was also wet and dirty.
I'm not sure what everyone else but I ordered a Captain Chicken WITHOUT ranch dressing and an order of Mozzarella Sticks for the table.
The Mozzarella Sticks come out almost 25 minutes later. Then the food comes about 45 minutes after that. They get my order wrong, they put ranch dressing on it like I specifically told them not to. I was so hungry at that point that I wasn't willing to wait another 70 minutes for another sandwich so I sucked it up and ate it.
Despite the fact that I hate ranch dressing it was still OK. If it was OK with something I don't like on it, it should be twice as good if you drop that item.
2 tips if you choose to come here:
1. Do NOT come here with more than 3 people, otherwise they will mess up your order.
2. If you come here, be prepared to have a 2 to 3 hour lunch/dinner.
worst night ever – My husband and I took friends from out of town out to eat for one of their birthdays. We got there at 5:30 but were not even approached by a hostess until close to 6. We then proceeded to be sat at a filthy table, and ordered immediately. Our appetizers never came, our drinks came 45 mins later and our food came almost two hours later (we all ordered burgers and fries). When the food came, my husband didn't even get his french fries and I had to wait another 15 mins for my food. When we asked to speak to a manager, we actually had to go to the bar to speak to one because he refused to come to our table. At that time he refused to apologize and we listened to him scream at his server (who had too many tables and really did an amazing job given the circumstances). The people next to us were also charged $80 for two drinks and food they never received. I've never written a review before but I had to get the word out about what a terrible place this has become. Completely ruined our night. (Oh, the bill came in seconds)
Not really a restaurant – Went to lunch with clients and food was not good. Clients were not impressed.
Great people - great views - new owners – My wife and I have been going to Captain Jacks on and off for years. I understand the criticism of the past, but there are now new owners and they have done a great job of turning the place around. One thing I enjoy is the fact that Captain Jacks is always hosting great activites for people. Whether it is the ice golf, the snow softball, Oak on the Water, the weekly Texas Hold'em tournaments, etc. there are always fun things to do in a great atmoshpere and with good people. If it has been a while since you have been there, try it again either in the winter or the summer.
Great prices, service and atmosphere. – Captain Jack's has a well-priced menu, offers a great lake atmosphere with beautiful views of Prior Lake and friendly service. Suggest the previous reviewer who had bad service on a birthday night try again. We've been there many times and have never had to wait for food to that extent. Also, if you want dinner entrees, they offer them every Friday and Saturday night. Try the coconut walleye, it's awesome! Watch for changes there. New owners are entertaining a new menu and a change in the decor/atmosphere. They're open for breakfast & lunch on the weekends again too.
Birthday dinner ruined - left hungry without food – We are locals and used to enjoy Captain Jack's for our family get-togethers and nights out with other couples. But, the service and menu has gone EXTREMELY DOWNHILL, and we will not return.
Most recently, we went there to celebrate a family member's birthday. After orders were taken, we watched at least one other party leave in disgust after waiting. After over an hour, we again asked our waiter about our food. He said our order was "lost" after checking with the kitchen. We decided to just leave and enjoy our celebration elsewhere... very hungry at this point.
Captain Jack's new menu is also a disappointment. They used to carry nice dinner entrees such as nut-crusted walley and a lemon caper chicken. No more - just burgers and sandwiches. You'd think they could keep pace with that easy menu.
We were all VERY disappointed and will NOT return.
New and hugely improved – This place has undergone an amazing transformation in the last year. With a new chef and new management, I once again enjoy the food and the lakeside atmosphere. For lunch, you can't go wrong, but you have to try the buffalo burger and the Captain Burger - they both taste great and are a bargain. Dinner entrees are out of this world also. This place is definitely back on the map!!!!
Blue Collar Fletcher's – Now "Captain Jack's", this place is a wonderful find. Think of a much smaller Lord Fletcher's without the snob appeal and high prices. Okay, so the food is different too, more of a bar and grill menu, but don't think it isn't quality. Sitting on the deck in the summer with a cold drink, watching the lake and the boats is a ton of fun. Great service too. Prices are reasonable as well.
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