831 Nicollet Mall, Minneapolis, MN | Directions 5540244.975041 -93.273774
Neighborhoods: Central, Downtown West
Skip It – The food was very poor. It was cold and rubbery.
Also to be noted is the fact that their online menu is inaccurate. Most of the items are $3-4 more than they are listed for. The menu has about half as many options as are listed as well. Don't expect to find an entree (even a burger) under $15. I'm happy to pay $20+ for a plate if if the food is good. This was not worth it.
The service was excellent, but it isn't worth dealing with the horrible food. I would avoid this place.
Utter Failure – Our experience with Zelo was far less than satisfactory. We had made a reservation 2 weeks ahead of
Valentines day 2011. We had planned a trip to Minneapolis for the Valentines weekend. Traveling 200 miles
we made a trip to Zelo a highlight of our trip. Upon arriving 10 mins early Feb. 14 at 9:20pm we were
told our table would be ready soon. All seemed fine. We were seated and again I was impressed with the
surroundings and it seemed as though we had picked a very nice place. As 5 and 10 mins went by we watched
as other tables were being served and helped. Then we watched as other couples seated 15 minutes after us
were served and attended to. This was starting to feel very odd and it seemed like we were being ignored.
I tried to get the attention of the wait staff but Zelo personnel walked by our table as though we were
not even there. Finally after 23 minutes a man came to out table stating there had been a "mis-
communication". They stated they were sorry for the long wait. We watched for almost 25 full minutes as
others were helped and we sat being ignored. We were offended and felt that there was no place for this
type of unacceptable service in an establishment that was managed in a way that should be way beyond this
type of rudeness. A restaurant of this caliber should never allow for anyone to experience what we had,
and on Valentines evening no less. The waiter who assisted us seemed half interested at best in assisting
us with our meal. It seemed that one person was chosen or forced to assist us after what ever "mis-
communication" had occoured. I felt as though we were treated like unwanted guests that somehow had to be
assisted by staff that did not have the time for us. How Zelo completely forgot about a reservation made
weeks ahead of time is astounding to me. I had even called ahead that same day to confirm our
reservation. What started as our first Valentines dinning experience ended quickly and with sour rude
notes accompanied by a half hearted effort by wait staff and management to make our night even somewhat
acceptable. The food did arrive, we both ordered the lasagna. The waiter had told us that our main dish
was "pre-made", yes that was his exact wording. And trust me the food we had definitely had a pre-made
taste. Nothing of what we were expecting of Zelo ever materialized. We were treated rudely and the food
was marginal at best. I asked to speak to the restaurant manager. A woman came to our table explaining in
a very non empethetic way how out of line they had been. She seemed far less interested in really helping
us enjoy our night but more interested in moving on with whatever she had to do that evening. Clearly
another case of unprofessional staff missing the reason they are there in the first place. Zelo seems to
be a hit or miss restaurant. We sure were treated to a poor night that no couple should have to ever
endure, especially on our first Valentines evening together. We will never go back, getting burned once
is always more than enough for me to stay away for life. I only wish I would have made reservations
elsewhere. What started as careful and much anticipated planning in choosing just the right dining
experience for my beautiful girlfriend and I ended in an embarrassing and hopeless night of one rude act
after another by a staff caught up in themselves to make priority to the very reason they are there and
open for business, and that is to offer a positive experience for those who take the time and hard earned
money to give them the chance to do so. With us Zelo failed solidly and should be embarrassed to even
offer the kind of hopeless experience we had to endure. Not even 1/2 of a star rating from us. A complete
well rounded failure.
Wonderful Food and Service – My review is based on a walk-in visit on a Saturday night. I feel it's necessary to post after reading the bad reviews here.
My boyfriend and I rarely make reservations, which often finds us in a bind, especially on a Saturday night in downtown Minneapolis. We set off towards Nicollet Mall to find a place to eat before our play at The Orpheum. Zelo is on the corner and looks interesting, so we walk in. We check with the hostess and they are all booked for the night, BUT... the lounge (bar) is seat yourself. So we find a couple chairs looking out on to the street.
Our server comes over (I wish I could remember her name now), and is as sweet as can be. She asks if we want drinks and suggests their new margarita (which uses grapefruit juice, St. Germain, and pure agave nectar), I opt to try it as I love me a good Marg. This drink was so amazing and refreshing... I had to have two!
After looking over the menu a bit and asking our server what she would suggest, we opt to try out a few small plates and try many things. The food was absolutely delicious!!! The Ahi Tuna on Sesame Crisps ware amazing; flavorful and full of texture with the seared tuna, avocado, and the crunch of the crisps, MMmm!
Again, the food was delicious and our service was above par; attentive, helpful, friendly. We inquired about the St. Germain used in the margarita and she told us about it and even offered a little sample of it. I'd say going above and beyond is a sign of good service.
I love this place and I can't wait to go back!!
Im very disappointed in Zelo – I had an absolutely aweful server, and this is coming from someone who used to be a server. I am very understanding of mistakes and forgetfulness, but this server was rude, neglectful (even though she only had 1 other table!), and actually made me and my guest feel like just getting up and leaving. We ended up leaving cash and bolting in silence. Leaving her a VERY SMALL TIP.
Worst service ever – The hostess had attitude.
The server was drunk, and rude.
The food was small on portion.
We started with an appetizer, and the salad was rotten--I mean black and slimy leaves drenched in dressing.
We got a hold of the manager, who apologized, and offered to replace the salad.
If they treat their greens so badly on a Friday night why eat there.
We left and ate at the Dakota instead where fresh food is de rigeur on a weekend night.
It is the second time we have tried to eat there and had such rudeness foisted upon us.
That and a drunk waiter.
Mixed Endorsement – I had a reservation for a small group and really wanted a special place. The ambience was good. Too noisy until some of the people left. The food was good, but the waiter was incredibly aloof. Someone else used the word "snooty"in another review, so I wonder is this is the same person. If you want a place to converse, son't go during peak times. Make sure youask for the non-snooty waiter!
Wonderful! – Went to Zelo for our anniversary, every moment was perfect...got sat in a beautiful booth (without having to ask) Wait staff (Jeff) was attentive and friendly. I highly recommend this place to anyone who is in search of a delightful evening.
p.s. order the pesto sea bass, it is amazing!
Be prepared to wait... – Even with a reservation, we waited 15 minutes to be seated. The food was average, but you're definitely paying for the atmosphere. Service is very good. It's a very nice-looking place, especially the bar area. On weekends, the bar is so busy it's very hard to get through to the restrooms. I'd go back, but only if I had plenty of time to wait.
Very snooty! – Food average, wine average. Waiter snooty! Wine list does not carry cocktail list. Expensive for the overall value!
Best soup EVER! – They have the best tomato basil and chicken wild rice soup you will ever have! The lasagna and chicken parmesan are wonderful as well.
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