The Grand Hotel Minneapolis, A Kimpton Hotel

Doesn't Recommend

tom188

Joined 11 years ago

Incompetent Service!!!. I have never seen such poor service at a so-called "luxury" hotel. I recently stayed at the Grand for my first visit to the Twin Cities. In the course of 48 hours, I experienced the following service blunders: -The conceirage had no clue about any restaurant I asked about. -My 7:00am wakeup call came at 6:00am with the greeting, "hello this is your 7:00 wakeup call." -My keys stopped working half-way into my stay. -Housekeeping removed the extra blanket I had requested hours earlier. -There was no ironing board in the room. When I requested a replacement, I was given a board that was so bent, it couldn't stand up. -My final bill was missing $50 worth of charges. When I brought this to the attention to the receptionist, she added my charges and did not have the courtesy to thank me. Do yourself a favor, avoid this place.

Recommends

MobileGuy

Joined 11 years ago

What a relief!. For someone that travels for a living, it is nice to be able to stay at a hotel that knows what real travelers want. Pillow-top mattresses, triple sheeting with egyptian cotton sheets, Aveda amenities, godiva chocolates, and SERVICE! I don't request alot, but what I do like is coffee in the morning. THEY DELIVER IT WITH YOUR WAKE-UP CALL!! How fantastic. No in-room coffee makers that you don't know what the last guest ran through them, no hassle. Valet could be better, but everything else more than made up for it. Thanks! Now I look forward to staying in the twin cities, as long as it is at the Grand Hotel.

Recommends

tmdom

Joined 11 years ago

A hands-down winner.. Taking cues from the movie stars, entertainers and sports stars that consider this their home-away-from-home, the Grand is a welcome addition to the chains and old outdated options in the Twin Cities. Clean, upscale - tvs in the bath! - can't beat it!

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deblorane

Joined 11 years ago

Excelant. It is a wonderful place to go. The employees were terrific

Recommends

Superchaz

Joined 11 years ago

Best Place in Mpls. The Grand Hotel is far and away the best place to stay in Minneapolis. The ammenities and service are second to none. Minneapolis has needed a hotel like this for a long time. There are a few that come close, but nothing compares to a stay at the Grand.

I will definitely be back.