1201 Harmon Pl Ste 105, Minneapolis, MN | Directions 5540344.973200 -93.279575
Neighborhoods: Loring Park, Central
change my life? – I was told by a dear friend that Litespa had a weight loss program. I went in one day to find out what it was all about. The front desk was knowledgable about their products, but they were to pushy in selling them. They told me that my current weight loss program was all wrong, and that their program would "save the day." I told them I was going to think about it, then they gave me all these coupons to use! Now I am the kind of lady that need to think things over before she goes through with things, and I was way to pressured in this situation. I left and never came back.
There is something to be said for good customer serivce. Litespa was too pushy!
No No – I was visiting from out of town, and the hotel I was staying at told me about Litespa. I figured, "Why not. I usually have a bunch of successes at spas, let's give this one a go!" But this go go turned into a no no. The front desk was not polite, I felt pressure to buy their weight loss program, and this was even before I was to recieve my parafin facial! The facial was satisfactory, it felt good, but it was incomplete. They were having problems with their machines that day. I do understand this, but maybe the technician could have compensated for this in some way? Overall, an uncomfortable experience.
LiteSpa IS GREAT – I am a very busy business woman and for my job I have to travel all over the United States. I have been to many spas in many high priced cities, after visiting LiteSpa I am very impressed. I was greated with the upmost respect and intuitivness. The receptionist and service providers knew where I was at all times and where I was to head next on my day package. My massage was amazing my therapist was very interested in my where my pain was and after it was over I felt great. All of my other services were wonderful also. This was my 2nd time there and I would definetly go back. I would recommend this spa for everyone!!!!!
A much needed metropolitan eden – Litespa was my first experience at a spa, and I am more than impressed! The massage I received was skillful and wonderful! I was nervous to go to a spa at first, but from the time I got there, the staff put me at ease and were very consiencious about individual clients' needs. In addition, the service providers at the spa were highly trained and very knowledgeable about technique and products.
I Love Litespa – The service and staff at Litespa are on the cutting edge of health and beauty. Each time I visit the spa I am greeted with true kindness and professionalism. From relaxing massage treatments to skin care and body-contouring services that actually produce results, Litespa offers top-notch service and products. Their staff is extremely educated and has introduced me to products, both nutritional and cosmetic, that have improved my overall health and wellbeing. I have always enjoyed my experience at Litespa and will to continue to be a happy and loyal customer.
Simply the Best..right in my hometown! – I travel frequently and have gone to many spas..San Francisco..San Jose..New York..Chicago. This place is the best! I have also gone to many well known spas here in town, too...but it just can't compare. Fantastic Massages and Fabulous Facials. Everyone here is very sincere and professional, wonderful service, I also use all their products that have been recommended...skin products, vitamins, all just topnotch, "can't live without", very affordable. LiteSpa is Minneapolis..Minnesota's Best Kept Secret - my favorite escape and treat. Worth the parking. Go on Sunday (free parking on street) or park at Martens Parking Ramp - I think it was $3.95 after 4pm.
Horrible Customer service, waste of money – I am in the service industry and was completely apalled at the lack of customer service. I had to ask the receptionist if I was to come in early. She said, " A couple minutes." Upon arrival the one receptionist was on the phone so I waited. Then I was told to hurry up. I paid 80 dollars for a 30 minute massage. I was only alotted 50 minutes from entry to exit. (for a 50 minute massage?) No time to change or to fill out paperwork, just less massage time. I was there only 54 minutes. I was quoted on the phone for a 1 hour massage and told 50 minutes when I arrived. Train your receptionist. All that separated me from the next person was a sheet! Very uncomfortable. My therapist chewed gum! Everyone was rude. I explained my issues with a manager and she was just defensive.
Okay – $450 full day spa was disappointing. Internet description: full day includes an ozone steam, nutrutional analysis and make up consultation among other things. Didn't recive these 3 items that I was told online I would be receiving. Day started at 7:45a and after a hot shower, end-dermology, facial, hot tanning bed, massage and the hot herbal wrap it was almost 2:00pm and I had to ask for my lunch. I have large gaps of plain nail showing through manicure. I went home with a headache and asked my husband for a massages, just as good and free! I also had to sit in lobby naked with nothing but a robe on in front of a dozen people to get my nails dried! It was embarrasing! I thought a day at the spa meant relaxation not more tension. The only thing I would go back for was the End-dermology.
Overpriced and Overrated – I laid out $165 on a LiteSpa Massage and was incredibly disappointed. The attendants at the front desk were not friendly and inviting, in fact I stood waiting in front of them for a couple minutes when I arrived before they bothered to help me. The massage was mediocre at best and left me with bruised muscles, a pulled muscle on one leg, and a very sore stomach from the "lift" that was given. I asked the therapist three times to lighten the touch, this after explicitly saying that I required light touch on my legs and stomach because of medical conditions. Go to the Aveda school. Even my worst massages there were better than this one.
Stars go here???? – I went in for a facial and arrived at my appointment 7 minutes early. While I was filling the lengthy forms out, my facial person came over and told me to hurry up because I was causing them to run late. Remember, I was early.
My facial was somewhat enjoyable despite the thin curtain that seperated myself and another person receiving a facial. I would expect privacy from Litespa with the prices they charge.
After my facial, I was scheduled to tan, but because someone else was in the ONE tanning bed, I had to wait 30 minutes. I tried to reschedule the tanning twice, but the front desk staff insisted it would only be a minute. Not once did someone offer me a drink or offer to take my jacket I was carrying around.
All of their staff were inexperienced and immature-constantly complaining about their schedules and jobs.
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