09/09/08

Old Flowers?

by SirDude

I was not pleased with Indulge and Bloom when the flowers that I had purchased died prematurely. I wrote a negative review because I never recieved a call from the manager as promised. Well, that has changed. The owner, as a result of the poor review, researched the situation and through great effort located me. Based upon our conversation, I am convinced that he is dedicated to a good product and customer experience. I feel that my concerns have been addressed. I look forward to seeing the next arrangement that I will order through Indulge and Bloom.

• Pros: Great customer care
• Cons: Old flowers that are being replaced

04/17/08

Worst service I've ever encountered

by ammbrr

I don't know if it is because I didn't have much to spend, but I could not get anyone to return my calls or give me a straight answer when it came to price. One person told me that the delivery fee could be waived, another said that it couldn't ("company policy"). I waited for a week for the first person to return my call. Then she was going to do some checking and just never called back. I finally got through to another person and he was rude and kept me on hold forever. I'm a nice person, but I didn't have a lot of money to spend. That is the only reason I can think of that they would have treated me so horribly.

I will never, never use them. I will go to someone else, ANYONE else.

• Pros: none
• Cons: the WORST customer service I've ever encountered

08/10/06

Best Service! Best Product! Best Designers!

by rajaja321

WOW! The staff was amazingly friendly. I screwed up! It was my anniversary. I forgot. I stopped in the store at about 3:30 in the afternoon, I was in a rush and noticed the staff was busy with other customers. I was acknowledged by the staff and they would be right with me. As soon as they finished with the customer before me, I was immediately helped. I told them I forgot it was my anniversary and if there was anyway to have flowers delivered yet today. Keep in mind that it is 3:30 in the afternoon. The gentleman helping me said that it would not be a problem. He called the courier service while I was standing right there to get the ball rolling. I wanted to send my wife something very special. I picked a few gifts and a floral arrangement that was beautifully designed in colorful hand blown vase. I paid for the gifts, flowers and delivery and I was on my way. The attention to detail was amazing and the fact that it was not going to seem like I forgot my anniversary because of there customer service wowed me.

WOW again! One hour after I walked out from Indulge & Bloom I recieved a call from my wife. Honey! The flowers were the best I have ever seen! I love my gifts and thank you for remembering our anniversary.

The flowers lasted almost 2 weeks. I have bought flowers from other places before and they have died with in days. This shop not only won my business, but everyone that needs flowers I refer them to Indulge & Bloom.

• Pros: Great Service, Great Product, Great Staff
• Cons: NONE