Taxis >Red & White Taxi
928 E Franklin Ave, Minneapolis, MN | Directions 5540444.963015 -93.260078
Neighborhoods: Ventura Village, Phillips
12/04/2013 ~ I just have to voice my complaint!!! My friend who was visiting from out-of-state called Red & White last night (on my recommendation), for a cab to come and take her to the airport for an early morning flight. She had asked the dispatcher when she called if the driver could come to the back of the house because she had excessive and heavy luggage and she was told that could be arranged. It had started to snow and there was approximately 1" of accumulation when the cab showed up just slightly late. We were outside ready and waiting in the back of the house while he was out front in the middle of the street honking. He refused to come around back and we, (two old ladies) were forced to cart the luggage around the house and out to the middle of the street because he said he didn't want to risk getting stuck in the snow in the alley. (What? did he think there was somehow way more than an inch out back?) When we got the bags out to the street he opened the trunk and didn't even offer to lift them into the trunk. He was rude in word and action.
My sister and I have been using Red & White cab almost exclusively for 30+ years. And I have always recommended them to all my friends, I will NEVER RECOMMEND them again! Calling for decent cab service in Minneapolis has now, in my opinion, become a crap shoot! (I sure do miss Joe and Linda and the old gang!)
This company is absolutely atrocious. I called 4 times in the last hour and a half, each time being told that they would send a taxi right away. I live about 5 minutes from downtown Minneapolis, so there should be no difficulty getting here in a timely manner. I never got any response from any of my calls. On the fourth call, after voicing my understandable anger and displeasure, I was yelled at by the operator and told that I wouldn't be getting any service with my attitude and she then hung up on me. Don't trust your plans to this company or there is a great chance you will end up sitting around your house waiting and missing out on anything you had planned.
I couldn't believe the poor ratings this cab company has gotten, I have taken these cabs off an on for more than a year now and have been very pleased with the service provided. Being in need of reliable transportation more frequently now, I have even been able to get the same courteous driver each time when I asked if I could have his card. Terrific service and right on time every time I call! Thank you Red & White!!
Made Me Miss My Plane – I called this morning 3/23/2012 for a cab at about 4:00 am for a 5:00 am pickup on Minikahda Court in St. Louis Park, MN. It took the man on the phone over 20 minutes (I checked my phone after) to put my order in. First he had to hear me, I think he was deaf. Then he said he could not find my address in St. Louis Park in the computer. The company I work for, a financial institution down town on 2nd Ave used this company in the past so I had their number in my cell and in a pinch and against my better judgment called them. I need to mention, our division does not use this cab company anymore for many reasons, but I had the number and it was easy, so I thought.
To make matters worse, the cab never showed. I called, and called and they said it was on the way. At 5:45 I finally called Airport Taxi to get me to the airport. Airport was at my door in 10 minutes and the driver even loaded my bag for me and unloaded it at the airport. I have now missed my flight even though I allowed an extra hour, so I have 3 hours to let the world know on every social media site not to use this company. Red & White Taxi in Minneapolis deserves a zero if you ask me.
BAD BAD BAD ROBBERS – Agin, ther is nothing but probloms with this compony. I started to see at work the charges on accont had gone up even tho ride did not chang. I went home the other night, driver told me the mony was $5 more then usual is. He said he wood call the police if I did not pay. When I called the boss at compony I got lady Toya who said compony could do nothin bout driver and hung up on me. I called next day and the lady said tho yes I no the date and time I coud no show how I was charge mor mony. I took Blu and Whit tonite and fair was back to old price again. I never take Red & White again after being customer for 7 years. They are cheating mor and mor. Phone peple mean and not nice. Not good servic I tell my company chrge I work with two check our chrge on are accont because they are cheating my company two. Watch driver math and dont call with probloms they will hang up. No boss to fix probloms.
Red & White Follow MN driving laws please. – I have noticed a lot of Taxi Cab drivers do not know how to drive. They tend to not follow the laws of the road. Please stop going down the wrong way on a one way street. Please get off your cell phone or get a hands free set. Turn your lights on, it is night time, over cast, sun set and sun rise, raining, snowing. All require your lights to be on. Please use your blinkers they are required when turning. Please stop trying to run over the people in the cross walk they have the right of way. You can't drive 30 miles a hour in a parking lot. Do not cross 3 lines of traffic at once. No double parking while there is a line of cars behind you and your blocking the whole road. Now Red and White is not the worst they are good at take complaints. They are other taxi cab companies most worst. Most of those cab drivers can't read a map or street sign. Please train your driver before they hurt someone. Thank you
Horrible Service - NEVER AGAIN – Wow, what a crappy cab company.
Ordered a cab on 3/19. After 30 minutes of nothing, I call back to check on the cab and the woman tells me the cab is 'close'.
Ten minutes later still nothing. I call again. The woman who answered the phone informs me they called me TWICE (my phone never rang nor did they leave a message when they supposedly called) and they won't be sending me another cab. Huh, crazy? Then the woman hung up on me. What customer service, lady!
Can guarantee I'm never calling them again and have already deleted their number from my phone.
Only use Red & White is you want a no-show cab and sub-par customer service!
Horrible, shady company and drivers!! – The passenger door of a parked Red & White taxi flew open and knocked off my sideview mirror downtown Minneapolis last night on 6th & Nicollet at about 1 a.m. I pulled over to talk to the driver, but the taxi immediately sped off. I called the company to complain, but they took no responsibility and would not listen to me. Now I have to buy a new mirror because of the driver's irresponsible actions. NOT the way to run a business folks. Taxi drivers (or anyone) should not be allowed to flee the scene when THEY damage people's cars, it makes the company look awful. I am not surprised this company has so many bad reviews, and it looks like I am not the only one who has had to deal with a driver speeding away. I hope these guys go out of business. Since they refused to listen to me when I called, I will be filing a police report on Monday. Shame on you Red & White. I wish I could give negative stars.
The cab stunk and he took the longest way . – I was trying to be at my sisters in a decent time while my car was in the shop and I called this company and they came in about 2o minutes and they had some weird music playing but I really didn't care about that, I told him where I wanted to go and tried to tell him where to turn and he didn't listen. Instead he went right and went around the whole freeway and up Portland so it took more miles and more time out of both our lives. Which is usually around a 15 dollar drive in a cab turned into 27.48. which was crazy and I won't call them again. Sorry to say.
Called Taxi service. Arrived in a few minutes. Paid cash. No problems.
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