Sebastian Joe's Ice Cream Cafe

Sebastian Joe's Excellent Place. Every time we visit Minneapolis (our daughters) we have to go to Sebastian Joe's on Franklin street for the ice cream variety and the coffee. It's a great pleasure to take the grandchildren who pick a different ice cream flavor each time. Mine is the pot hole chocolate. The coffee is so good I order it sent to me at Christmas time to give as gifts. My favorite is Italian Espresso. Last time we were there I was impressed with the seemingly endless line that went out the door. The wait was enjoyable as a people watching experience. This place is on our "Can't be missed place" each time we visit the Twin Cities.…

Meh.. We were vising the area and spent some time searching around on-line to find a good place to take our kids to get ice cream. We came across Sebastian's and the reviews looked good, so we decided to try it out. Due to where we were staying it was a 1/2 an hour drive to get there, but we thought it would be worth it.

Least to say, it was so not worth it. The cashier was extremely rude for starters. Then it was over $4 for a cone with one scoop of ice cream. The ice cream was not even pushed down into the cone, and the one scoop that each cone got was way too big for the size of the cone, so it was tipping off of the cones. Not to mention that the ice cream started melting immediately and two of my kids had to throw their cones out after only 4 minutes of eating them because it was melting all over their hands.

My husband and I got coffee and it was truly the worst coffee we've ever had at a coffee shop. A cup of Folgers with some Coffeemate creamer would have been better. Both of us felt ill after drinking 1/2 of our cups of medium lattes. The coffee was so, so bitter to the point where it almost sour. My pumpkin latte just tasted like bitter coffee with a scoop of mushed pumpkin mixed into it. Not good.

I have no problem spending a good chunk of money on good coffee and desserts, but this was not worth what we spent at all. Huge disappointment and we will not be returning.…

bad customer service. I don't know why I expected warm fuzzies when I entered Sebastian Joe's for the first (and last) time in years today. Perhaps it was because I have such good memories of going there when I was little; I didn't expect the cold welcome and the rude comments by the cashier as she told me and my husband that we could not stay in the establishment because we had dunn bros coffee in our hands. Perhaps the owners of the two establishments are in a bitter blood feud, and cannot stand even the sight of the other store... regardless, I think it is bad policy to humiliate one's customers…