08/06/08

Never again

by Michellehealth

We took our family there during the uptown artfair, we thought the children would love the atmosphere. We arrived at 7:45 and were bullied into paying a cover charge for a show that didn't start until "9 or 9:30" (thats $25 just to be seated for dinner...whatever). Right, we have kids with us like we are going to sit there all night for a show with kids, we told him that we were just there for dinner. The "bouncer" told us if we got out of there before the show started we could get our "cover charge" back...so basically everything relied on our servers capability. Didn't enjoy anything as I felt we were in a hurry to order eat and get the hell out. The food was comparable to that of fast food or a frozen entree. The server was unpleasant...you don't go out to see someone else having a "bad day". Says a lot about the management.

03/20/07

Good food, entertainment....bad customer service

by muscledj

I was recently at Famous Dave?s with a group of 7 people; it was on a Sunday evening so it was not busy at 7pm. Because the group did not all arrive at the same time, many of them waited at the bar until our table was ready. Once we all were there we went to our table escorted by the hostess (some of us still had our beverages in hand). After 18 minutes one of the members of our group went to talk to the manager about getting a server to wait on us as the assigned server was not waiting on us. We received a new server, throughout the meal the service was alright. At the end of the meal when asked if we needed anything, we said no, hoping to get our check. It took another 10 minutes until another member of our group tracked down the server to get our check. We paid and left.

Little did the staff of the restaurant know that every single person at the table was at one point in time or currently in the hospitality industry, so we know what is good and bad service.

Some suggestions to the staff at Famous Dave?s:

1) Have the hostess communicate with the server when they are seating a group (especially if there have been at the bar drinking beforehand)

2) Let the serving staff know that just because their friends or someone they think is attractive is in the bar, others need service as well... (There is such a thing a too much customer service)

The food was very good and the "open jam" session was very good as well. Maybe next time I go there, I?ll eat before and get my beverages at the bar...

• Pros: Good food, entertaiment, price/amount of food
• Cons: Inattentive staff. poor customer service.

11/17/06

Best entertainment, and fab. food!

by taebotracy

This is the most fun location to go if you are into Jazz/Blues. Here's a place you can go in Uptown, eat, and stay for the entertainment. The service was good. There was a huge line-up but they still got us in and seated in less than 20 min. Super service! The wait staff was super on top of everything. No complaints!

• Pros: Fun fun!
• Cons: none