I took a boot and a purse to get fixed in May of 2012 before the shop closed. I paid $70 to get my items fixed. Not only did they not fix my items, I didn't get them back. So I got ripped off twice. They are nothing but thieves...
My Shoes Look Great!.
Gotta say, my black dress shoes came back lookin great! They shined them and even used a special hardening wax to fix some tearing at the front of the sole. I was impressed because I was originally going to throw them away. Now they almost look brand new again. I'd definitely go back.
The price was reasonable too. $12. A lot cheaper than a completely new pair of shoes.
You will never see your shoes again.
They charge too much and will keep winter boots that only need a news zipper for months. When you ask for a refund they will play the run around game with you. They are much happier than not to take your money and NOT provide any services.
Go to Macy's, much cheaper and 5 day max wait time.
Great service!. I have had nothing but great experiences here, from shoe shines to major repairs. I love supporting a local, small business that has served this community for so many years!
shoe a new is that deal!. I been going there since I was a kid, my Dad used to bring me there. Now I bring my son's there to repair my shoes and theirs, ANY KIND, and they ALWAYS turn out excellent! I have brought him shoes from other country's to fix or repair and my experience has always been excellent. I recommend Shoe a New too all my friends and you. Next I am ordering my wife some custom made UGG boots! Where else can you get shoe service like that? Nowhere.
Craftsmanship takes time. I've been a Shoe-A-New customer for almost 20 yrs. I am the type of person who invests in articles of clothing, and as such am willing to entrust my garments to Shoe-A-New. They treat shoes and leather goods as a craft, not just job. It may take a little longer, or cost a bit more, but you TRULY get what you pay for
Tired of waiting? Here are some tips ....
After not getting any answers about my shoe repair after 2 months, I finally dropped in to the store and asked for my shoes back whether they were fixed or not. One pair was done, the other was not. The owner returned the shoes and a refund for the second pair. I took the broken pair to Macy's, where they'll be fixed in 5 days for half the cost.
That's what I'd suggest for all who are tired of waiting, making sure to bring in your claim ticket and credit/debit card you charged the prepayment to.
If you have trouble with this, be ready to file a claim with the Better Business Bureau.
Find a different shop. Two that I've had good luck with are Macy's (downtown Minneapolis) Shoe Repair and Fast Eddie's in Dinkytown. ( I have no business interest in either of those.)
Great place!. I came in with what some would say was an unreasonable request. But they said that they'd do what they would do their best. And they did it! I would recommend Shoe-A-New to anyone.
Satisfied Customer. I brought a pair of dress sandles in for heel replacement and the woman who initially helped me was very friendly, helpful and nice. I enjoyed talking w/ her. She said the shoes would be ready in 7-10 days and they were done early - which made me very happy. Got a call after just 5 days saying they were ready and went over to pick them up. Heels are good as new and the man that helped me, upon picking up shoes, was quite friendly and nice - just like the woman was in the beginning. So, overall, I'd have to say I'd return with shoe needs just about anytime. Loved the store, loved the work they did and loved the service!
Horrible Horrible Horrible. I brought 3 pairs of boots in and it has taken almost 3 weeks. When I called to get an idea of when they would be done, I was hung up on, when I called back and spoke to a manager, I was told "they couldn't pull them out of the line because they would go back to the beginning." Horrible customer service and overpriced.
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