Uptown Imports - Auto Repair

11/19/09

A Trustworthy Auto Repair Shop!

by jeff weyrens at Citysearch

Uptown Imports helped me when no one else would. I had had a problem with my 2005 Volvo that had some issues. After taking it to two other shops, and getting nowhere because they did not want to touch a car that had hail damage. It was damaged goods to them.

Uptown Imports stepped up to the plate and helped me get my Volvo running again at minimal expense. This was done because they have some of the best people in town working for them, and under the right leader (John Shanderuk) who supply's them with the latest equipment and tools. Thanks Guys, your the best!

Jeff

• Pros: Honesty and Good
• Cons: none

06/04/09

Wonderful!

by AmyWillingham at Citysearch

I am use to taking my car into a dealership for repairs, but with the current economy paying those heavy dealer service prices don’t work into the budget anymore. As a woman who has no experience with cars, I found it to be very challenging to find the right repair shop. I decided to do a search on citysearch for a reliable and affordable repair shop. That’s where I found uptownimports, voted one of the best in my local area. After clicking through their website I was very impressed with their 0% interest and 90 day financing for all available major or minor repairs. I was also taken back by how much this repair shop can actually do, for they can do everything and more then my local car dealership could do. I decided that I should call for an appointment, and was transferred to a very friendly and knowledgeable staff member. Within the next few days all of my repairs were done for a fraction of the price I normally pay. I highly recommend going to Uptown Imports; you will not be disappointed by their knowledgeable staff, competitive prices, and overall quality of work.

Amy Willingham

Minneapolis, MN

• Pros: Fast and easy service
• Cons: Only one location

06/01/09

THEY DELETED MY PREVIOUS REVIEW!! Dishonest People!!

by UpsetMpls at Citysearch

I found out about Uptown Imports through citysearch and all the "great reviews". But my experience was quite the opposite. I brought my car in because the airbag light was on, the power windows weren't working, and the gears were slipping occasionally.

It was to my understanding that the mechanics would take a look at my car and give a rough estimate of what needed to be fixed, along with their quotes. I talked to someone on the phone who recorded my contact information incorrectly, so they were "unable" to get back to me the following day with the estimates until I called them. John, the owner, told me he still didn't have the numbers for me, but would let me know the next day. I still didn't hear from him, so again, contacted him at the end of that work day. John estimated $2500 worth of repairs. The real kicker is that they charged me over $200 for the diagnostic work. ($32 for "extensively driving" the car around the block). Their website advertised FREE ESTIMATES. $206 is not free.

I called John the following day to ask for my car to be ready to be picked up so I could bring it elsewhere for a 2nd opinion. John interrogated me, asking what, where, and why I would think of taking it somewhere else, and mocked the other business for being a small. He told me if I was just looking for a cheap job, then my decision to leave was good.

When I stopped back to pick up my car, John demanded the several hundred dollars for diagnosing (comparing himself to a doctor), and THEN asked me to sign the paper giving him my permission to work on my car- to figure out the problem. THAT CONVERSATION AND DOCUMENTATION SHOULD HAVE COME BEFORE HE DID $200 WORTH OF DIAGNOSTIC WORK!!!

When I found my car in the lot, the power windows were stuck down... I had to return to the office and ask for them to put them up, where they originally were. Over a half hour later, I drove off, $200 poorer, and with nothing fixed.

P.S. The second opinion mechanic estimated my repairs $1000 CHEAPER than John, the great.

DO NOT GET RIPPED OFF HERE, LIKE I DID!!

• Pros: I got a keychain?
• Cons: dishonesty, overpricing, unprofessionalism