Goodnight Moon

11/06/09

Attitude adjustment needed

by Katie J12 at Citysearch

This is an adorable store but their over the phone service customer service needs major improvement!

Placed a call to the store today & was immediately asked if they could place me on hold. I agreed. The sales employee let me know that if the phone hung up on me I was to call back. Umm okay?

I was hung up on and called back. I let the employee know that, "Yes, in fact I was hung up on while on hold." She then rudely said, "Can I call you back" Excuse me? What? I understand they are a small store and were most likely busy when I called but the treatment was sub-bar for a designer children's boutique. I would have rather been frustrated with the phone ringing & ringing then be placed on hold, hung up on and then rudely asked if I could be called back.

Bummer experience. Like other reviewers have pointed out there are plenty of other Mpls children's boutique clothing stores that have much friendlier sales people. Goodnight Moon=FAIL

• Cons: Rude

03/10/09

Great Clothes - Bad Service

by g42 at Citysearch

I just don't understand why the service here is so bad. These ladies are surrounded by beautiful clothes, and shoppers who are looking for something cute for baby's and kids. I like to buy Tea Collection but I will drive up to Pacifier (out of my way) instead of going here because I feel so uncomfortable in this store. I am surprised that with the other negative reviews (and reputation) that nothing has changed. I went here again the other day (because it is much more convenient) but came out with one purchase and will buy my other items elsewhere. You would think in this economy that customer service would be top priority. Like I said before - I do not shop here because of the service - too bad because it has great clothes.

• Pros: Location, Parking, Selection
• Cons: Sevice

03/21/07

Too bad about the attitude....

by safetycat777 at Citysearch

Nice enough selection, about what you would expect from this type of store. Unfortunately, the salespeople have the attitude that frequently seems to go with location. It is as if they believe that by being friendly and helpful, they might attract (OH MY GOSH!) PEOPLE WITHOUT MONEY!!!!! The horror! I have plenty of money to spend and two adorable little girls on whom I love to spend it, as well as lots of friends with little kids, but I prefer to spend my money where everyone is treated with warmth and respect.

• Pros: Good selection
• Cons: Customer Disservice